LENOVO WARRANTY SERVICE AUTHORIZATION EXAM
(RWST016) QUESTIONS AND ANSWERS | WITH COMPLETE
SOLUTION.
100% Correct 90
Incorrect 0
1 of 90
Definition
You have been dispatched on a call to replace the main
assembly board on a laptop. When you arrive onsite and start to do
the repair, you notice the serial number does not match the
information in the Service Order (SO). Which of the following is the
best way to resolve the matter?
Give this one a try later!
Wait until you have finished the Escalate the issue to the
repair and are no longer on the job Contact Center for assistance
to return the call. on the best course of
action.
Gather up all items you took Keep your work area neat and
onsite. Verify the problem is clean.
resolved.
Don't know?
, 2 of 90
Definition
In order to disable the internal battery on a system, you must boot
the system into which of the following?
Give this one a try later!
OneKey Recovery Cmos Setup
BIOS Setup Keyboard
Don't know?
3 of 90
Definition
Select the acceptable attire for an onsite Service Technician from the
following list.
Give this one a try later!
Sandals Semi-formal Attire
No Hats Polo Or Button
Down Shirts Or Blouses (no Business Casual Attire
Corporate Logos Except For
Lenovo's)
, Don't know?
4 of 90
Definition
The presence of a lock icon next to an item on the Lenovo Support
site denotes a restricted document or utility. What information on
Lenovo Support is considered restricted? (Select all that apply)
Give this one a try later!
Ultrabooks and Convertibles BIOS tools
Keyboard Business Casual Attire
Don't know?
5 of 90
Definition
Which document provides the list of parts that are classified as
CRUs?
Give this one a try later!
Hardware Maintenance
Recovery Utility Information
Manual
, Self-Service Optional Service Onsite Repair Service
Don't know?
6 of 90
Definition
Which document provides the list of correct diagnostic tools and
procedures for a given Lenovo system?
Give this one a try later!
Recovery utility information Lenovo Support website
Hardware Maintenance Hardware Removal
Manual (HMM) And replacement
Don't know?
7 of 90
Definition
You are working on a repair for a customer as part of an Onsite
Service request. Which of the following should you do to manage
the onsite workspace respectfully?
Give this one a try later!
(RWST016) QUESTIONS AND ANSWERS | WITH COMPLETE
SOLUTION.
100% Correct 90
Incorrect 0
1 of 90
Definition
You have been dispatched on a call to replace the main
assembly board on a laptop. When you arrive onsite and start to do
the repair, you notice the serial number does not match the
information in the Service Order (SO). Which of the following is the
best way to resolve the matter?
Give this one a try later!
Wait until you have finished the Escalate the issue to the
repair and are no longer on the job Contact Center for assistance
to return the call. on the best course of
action.
Gather up all items you took Keep your work area neat and
onsite. Verify the problem is clean.
resolved.
Don't know?
, 2 of 90
Definition
In order to disable the internal battery on a system, you must boot
the system into which of the following?
Give this one a try later!
OneKey Recovery Cmos Setup
BIOS Setup Keyboard
Don't know?
3 of 90
Definition
Select the acceptable attire for an onsite Service Technician from the
following list.
Give this one a try later!
Sandals Semi-formal Attire
No Hats Polo Or Button
Down Shirts Or Blouses (no Business Casual Attire
Corporate Logos Except For
Lenovo's)
, Don't know?
4 of 90
Definition
The presence of a lock icon next to an item on the Lenovo Support
site denotes a restricted document or utility. What information on
Lenovo Support is considered restricted? (Select all that apply)
Give this one a try later!
Ultrabooks and Convertibles BIOS tools
Keyboard Business Casual Attire
Don't know?
5 of 90
Definition
Which document provides the list of parts that are classified as
CRUs?
Give this one a try later!
Hardware Maintenance
Recovery Utility Information
Manual
, Self-Service Optional Service Onsite Repair Service
Don't know?
6 of 90
Definition
Which document provides the list of correct diagnostic tools and
procedures for a given Lenovo system?
Give this one a try later!
Recovery utility information Lenovo Support website
Hardware Maintenance Hardware Removal
Manual (HMM) And replacement
Don't know?
7 of 90
Definition
You are working on a repair for a customer as part of an Onsite
Service request. Which of the following should you do to manage
the onsite workspace respectfully?
Give this one a try later!
