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In some agencies, the responsibilities of calltaking and dispatching are distinct roles performed
by separate individuals ✔Correct Answer-True
How do protocols help you process calls more effectively than policies or guidelines ✔Correct
Answer-Protocols provide specific interrogation questions and caller instructions
The IAED's Police Council of Standards currently ensures that PPDS evolution remains consistent
with ever-changing standards of practice ✔Correct Answer-True
All actual response assignments and emergency modes are ✔Correct Answer-Predetermined
by local Police and Emergency Services Administration
Emergency Vehicle Collisions (EVCs) are a leading cause of police officer fatalities ✔Correct
Answer-True
A sound and effective quality improvement process is designed to ✔Correct Answer-Reinforce
EPDs' appropriate behaviors
Which of the following best describes the difference between certification and accreditation?
✔Correct Answer-Individuals are certified, and agencies are accredited
List four incident priorities for law enforcement events ✔Correct Answer-1. Officer/deputy
safety
2. Caller safety
3. Apprehending suspects
4. Additional information
List four call processing objectives that the PPDS is designed to meet ✔Correct Answer-1.
Collect incident information
2. Collect scene safety information
3. Identify the correct response
4. Assess the need for DLS Instructions
List the five benefits of structured calltaking and protocol use ✔Correct Answer-1. An
established standard of service
2. Prioritized responses
3. Quality improvement procedures
4. Certification and accreditation
5. Reduced exposure to liability