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CERTIFIED APARTMENT MANAGER (CAM) EXAM ACTUAL
EXAM COMPLETE QUESTIONS AND DETAILED SOLUTIONS
LATEST UPDATE THIS YEAR-JUST RELEASED
SUMMARIZED CAM EXAM COVERAGE
The CAM exam primarily covers:
• Fair Housing compliance and nondiscrimination
• Leasing process, resident relations, and customer service
• Applicant screening and selection standards
• Marketing, leasing strategies, and occupancy improvement
• Rent collection, delinquency control, and eviction fundamentals
• Maintenance coordination, work orders, inspections, and emergencies
• Risk management, safety, premises liability, and incident reporting
• Financial operations: budgets, NOI, reports, purchasing controls
• Vendor management, contracts, and preventive maintenance planning
• Move-in/move-out procedures and security deposit handling
• Professional ethics, leadership, and documentation practices
PART 3 — CAM EXAM MCQs (BATCH 1: 50 QUESTIONS)
1. A prospect asks if your community has “many families with kids” because they dislike noise. What
is the best response?
A. “Yes, we avoid renting to families with children whenever possible.”
B. “We have a mix of residents, and everyone must follow our noise policy equally.”
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C. “Families are placed only on the first floor to reduce disturbances.”
D. “Children are not allowed in the pool after 5 p.m. to keep things quiet.”
Answer: B
Rationale: Familial status is protected under Fair Housing; you must not steer or discourage families.
2. A resident offers your maintenance supervisor cash to “skip the work order line.” What is the
manager’s best response?
A. Allow it if the resident is willing to pay extra
B. Refuse and reinforce ethical policy, documenting the attempted bribery
C. Accept the cash but keep the repair request confidential
D. Offer the resident a discount instead of cash
Answer: B
Rationale: Accepting money creates favoritism and fraud risk; managers must enforce ethical standards.
3. A resident claims mold is making them sick and demands immediate relocation. What should the
manager do first?
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A. Tell them mold is normal in older buildings and ignore it
B. Document complaint, inspect promptly, and follow remediation and communication procedures
C. Suggest the resident buy an air purifier and stop complaining
D. Move the resident immediately without inspecting to avoid legal risk
Answer: B
Rationale: Habitability concerns require documentation, prompt inspection, and proper corrective
action.
4. An applicant’s income is slightly below the required standard, but they offer to pay extra deposit.
What is the best practice?
A. Approve them because extra deposit eliminates risk
B. Follow written screening criteria consistently to avoid discrimination claims
C. Deny all applicants with jobs in retail industries
D. Approve only if they agree to a shorter lease term
Answer: B
Rationale: Consistency in screening protects against Fair Housing and liability issues.
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5. A resident complains that their neighbor is smoking on the balcony, violating policy. What should
you do?
A. Ignore it unless you personally witness smoking
B. Investigate complaint, document findings, and enforce lease terms consistently
C. Evict the neighbor immediately without notice
D. Tell the resident to confront the neighbor directly
Answer: B
Rationale: Lease enforcement requires investigation, documentation, and consistent notice procedures.
6. During a tour, a prospect asks if the community is “safe from crime.” What is the best response?
A. “There is no crime here, so you have nothing to worry about.”
B. “Yes, we only rent to people who pass strict criminal checks.”
C. “I recommend you review local police crime statistics and visit the area at different times.”
D. “Our residents are mostly older people, so it’s very safe.”
Answer: C
Rationale: Crime discussions can lead to steering; providing objective resources is safest.
CERTIFIED APARTMENT MANAGER (CAM) EXAM ACTUAL
EXAM COMPLETE QUESTIONS AND DETAILED SOLUTIONS
LATEST UPDATE THIS YEAR-JUST RELEASED
SUMMARIZED CAM EXAM COVERAGE
The CAM exam primarily covers:
• Fair Housing compliance and nondiscrimination
• Leasing process, resident relations, and customer service
• Applicant screening and selection standards
• Marketing, leasing strategies, and occupancy improvement
• Rent collection, delinquency control, and eviction fundamentals
• Maintenance coordination, work orders, inspections, and emergencies
• Risk management, safety, premises liability, and incident reporting
• Financial operations: budgets, NOI, reports, purchasing controls
• Vendor management, contracts, and preventive maintenance planning
• Move-in/move-out procedures and security deposit handling
• Professional ethics, leadership, and documentation practices
PART 3 — CAM EXAM MCQs (BATCH 1: 50 QUESTIONS)
1. A prospect asks if your community has “many families with kids” because they dislike noise. What
is the best response?
A. “Yes, we avoid renting to families with children whenever possible.”
B. “We have a mix of residents, and everyone must follow our noise policy equally.”
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C. “Families are placed only on the first floor to reduce disturbances.”
D. “Children are not allowed in the pool after 5 p.m. to keep things quiet.”
Answer: B
Rationale: Familial status is protected under Fair Housing; you must not steer or discourage families.
2. A resident offers your maintenance supervisor cash to “skip the work order line.” What is the
manager’s best response?
A. Allow it if the resident is willing to pay extra
B. Refuse and reinforce ethical policy, documenting the attempted bribery
C. Accept the cash but keep the repair request confidential
D. Offer the resident a discount instead of cash
Answer: B
Rationale: Accepting money creates favoritism and fraud risk; managers must enforce ethical standards.
3. A resident claims mold is making them sick and demands immediate relocation. What should the
manager do first?
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A. Tell them mold is normal in older buildings and ignore it
B. Document complaint, inspect promptly, and follow remediation and communication procedures
C. Suggest the resident buy an air purifier and stop complaining
D. Move the resident immediately without inspecting to avoid legal risk
Answer: B
Rationale: Habitability concerns require documentation, prompt inspection, and proper corrective
action.
4. An applicant’s income is slightly below the required standard, but they offer to pay extra deposit.
What is the best practice?
A. Approve them because extra deposit eliminates risk
B. Follow written screening criteria consistently to avoid discrimination claims
C. Deny all applicants with jobs in retail industries
D. Approve only if they agree to a shorter lease term
Answer: B
Rationale: Consistency in screening protects against Fair Housing and liability issues.
, Page 4 of 112
5. A resident complains that their neighbor is smoking on the balcony, violating policy. What should
you do?
A. Ignore it unless you personally witness smoking
B. Investigate complaint, document findings, and enforce lease terms consistently
C. Evict the neighbor immediately without notice
D. Tell the resident to confront the neighbor directly
Answer: B
Rationale: Lease enforcement requires investigation, documentation, and consistent notice procedures.
6. During a tour, a prospect asks if the community is “safe from crime.” What is the best response?
A. “There is no crime here, so you have nothing to worry about.”
B. “Yes, we only rent to people who pass strict criminal checks.”
C. “I recommend you review local police crime statistics and visit the area at different times.”
D. “Our residents are mostly older people, so it’s very safe.”
Answer: C
Rationale: Crime discussions can lead to steering; providing objective resources is safest.
