BUS 370 EXAM 1 NCSU QUESTIONS WITH VERIFIED
ACCURATE ANSWERS
CHAP 1: Introduction to Operations and SCM
Operations management - Answers - the planning, scheduling, and control of the
activities that transform inputs into finished goods and services
2 types- manufacturing operations and service operations
Operations functions - Answers - (aka operations) The collection of people, technology,
and systems within an organization that has primary responsibility for providing the
organization's products or services
Supply chain - Answers - a network of manufacturers and service providers that work
together to create products or services needed by end users.
These manufacturers and service providers are linked together through physical flows,
information flows and monetary flows
Supply Chain Management (SCM) - Answers - active management of supply chain
activities and relationships in order to maximize customer value and achieve
sustainable competitive advantage
Supply Chain diagram - upstream and downstream - Answers - chap 1 ppt, slide 9
Trends in operations and SCM - Answers - 1. agility: the ability to recalculate plans and
deliver the same service
2. information technology:
eCommerce
3. people: shortage of skilled knowledge workers
3 reasons to study SCM - Answers - 1. pervasiveness:
every org. must make a product or service that someone values
2. Interdependence:
most orgs function as part of a larger supply chain, ex: product, ship, port, boat travel,
truck, store
3. profitability and survival:
org's must carefully manage their operations and supply chains in order to prosper, and
indeed, survive
, Operations and SCM activities - Answers - 1. process selection, design, and
improvement: how are we going to set up a restaurant?
2. forecasting demand and supply:
when are ppl coming, time/season?
3. capacity planning for capital investment and resource levels:
4. inventory management: how to manage inventory, enough cups? right amt of
ingredients? getting hard to find ingredient like fish?
5. planning and control for work scheduling and producing enough goods or services to
meet demand:
need more ppl during busy times
6. purchasing, managing, supplier relationships:
where to buy food from? specialty items?
7. logistics, distribution of goods:
how many times are items delivered? what time of day?
diff btw manufacturing and services (both have supply chains) - Answers -
Manufacturing:
-tangible product (ex: auto, TV, computer)
-Key decisions driven by physical characteristics of the product:
How is the product made?
How do we store it?
How do we move it?
Services:
-intangible "product" or service (ex: banking, consulting, legal, medical, fast food)
-Key decisions driven by how we service the customer:
How do we interact with the customer?
What processes do we use?
How much technology do we incorporate?
cross-functional linkages - Answers - manufacturers and service providers are linked
together through physical, information, and monetary flows
professional organizations - Answers - 1. ASQ (american society for quality)
2. ISM (institute for supply chain mgmt)
ACCURATE ANSWERS
CHAP 1: Introduction to Operations and SCM
Operations management - Answers - the planning, scheduling, and control of the
activities that transform inputs into finished goods and services
2 types- manufacturing operations and service operations
Operations functions - Answers - (aka operations) The collection of people, technology,
and systems within an organization that has primary responsibility for providing the
organization's products or services
Supply chain - Answers - a network of manufacturers and service providers that work
together to create products or services needed by end users.
These manufacturers and service providers are linked together through physical flows,
information flows and monetary flows
Supply Chain Management (SCM) - Answers - active management of supply chain
activities and relationships in order to maximize customer value and achieve
sustainable competitive advantage
Supply Chain diagram - upstream and downstream - Answers - chap 1 ppt, slide 9
Trends in operations and SCM - Answers - 1. agility: the ability to recalculate plans and
deliver the same service
2. information technology:
eCommerce
3. people: shortage of skilled knowledge workers
3 reasons to study SCM - Answers - 1. pervasiveness:
every org. must make a product or service that someone values
2. Interdependence:
most orgs function as part of a larger supply chain, ex: product, ship, port, boat travel,
truck, store
3. profitability and survival:
org's must carefully manage their operations and supply chains in order to prosper, and
indeed, survive
, Operations and SCM activities - Answers - 1. process selection, design, and
improvement: how are we going to set up a restaurant?
2. forecasting demand and supply:
when are ppl coming, time/season?
3. capacity planning for capital investment and resource levels:
4. inventory management: how to manage inventory, enough cups? right amt of
ingredients? getting hard to find ingredient like fish?
5. planning and control for work scheduling and producing enough goods or services to
meet demand:
need more ppl during busy times
6. purchasing, managing, supplier relationships:
where to buy food from? specialty items?
7. logistics, distribution of goods:
how many times are items delivered? what time of day?
diff btw manufacturing and services (both have supply chains) - Answers -
Manufacturing:
-tangible product (ex: auto, TV, computer)
-Key decisions driven by physical characteristics of the product:
How is the product made?
How do we store it?
How do we move it?
Services:
-intangible "product" or service (ex: banking, consulting, legal, medical, fast food)
-Key decisions driven by how we service the customer:
How do we interact with the customer?
What processes do we use?
How much technology do we incorporate?
cross-functional linkages - Answers - manufacturers and service providers are linked
together through physical, information, and monetary flows
professional organizations - Answers - 1. ASQ (american society for quality)
2. ISM (institute for supply chain mgmt)
