CSA FINAL EXAM WITH COMPLETE
QUESTIONS AND 100% VERIFIED
ANSWERS A+
Instructions
• Each question has four or more options; select the best answer(s).
• Answers are indicated as {ANSWER}-X where X is the letter(s) of the
correct choice(s).
• This exam covers key ServiceNow concepts including the Application
Navigator, Service Catalog, Client Scripts, CMDB, Workflows, and
platform fundamentals.
1. Which would NOT appear in the History section of the Application
Navigator?
A. Records
B. UI Pages
C. Lists
D. Forms
{ANSWER}-B
2. What module in the Service Catalog application does an Administrator
access to begin creating a new item?
A. Maintain Categories
B. Maintain Items
C. Content Items
D. Items
{ANSWER}-B
,3. Which term refers to application menus and modules which you may want
to access quickly and often?
A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark
{ANSWER}-B
4. Which term best describes something that is created, has work performed
upon it, and is eventually moved to a state of closed?
A. report
B. workflow
C. event
D. task
{ANSWER}-D
5. Which of the following are a type of client scripts supported in ServiceNow?
(Choose four.)
A. onSubmit
B. onUpdate
C. onCellEdit
D. onLoad
E. onEdit
F. onChange
G. onSave
{ANSWER}-A C D F
6. What is a formatter?
, A. A formatter allows you to configure applications on your instance
B. A formatter allows you to populate fields automatically
C. A formatter is a set of conditions applied to a table to help find and work with
data
D. A formatter controls the layout of form sections
{ANSWER}-B
7. Which one of the following statements describes the contents of the
Configuration Management Database (CMDB)?
A. The CMDB contains data about tangible and intangible business assets
B. The CMDB contains the Business Rules that direct the intangible, configurable
assets used by a company
C. The CMDB archives all Service Management PaaS equipment metadata and
usage statistics
D. The CMDB contains ITIL process data pertaining to configuration items
{ANSWER}-A
8. Which one of the following statements describes the purpose of a Service
Catalog workflow?
A. A Service Catalog workflow generates three basic components: item variable
types, tasks, and approvals
B. Although a Service Catalog workflow cannot send notifications, the workflow
drives complex fulfillment processes
C. A Service Catalog workflow is used to drive complex fulfillment processes and
sends notifications to defined users or groups
D. A Service Catalog workflow is used to automatically create catalog items
{ANSWER}-C
9. What is the primary function of a Business Rule in ServiceNow?
A. To control what users can see on a form
B. To execute server-side logic when a record is inserted, updated, deleted, or
QUESTIONS AND 100% VERIFIED
ANSWERS A+
Instructions
• Each question has four or more options; select the best answer(s).
• Answers are indicated as {ANSWER}-X where X is the letter(s) of the
correct choice(s).
• This exam covers key ServiceNow concepts including the Application
Navigator, Service Catalog, Client Scripts, CMDB, Workflows, and
platform fundamentals.
1. Which would NOT appear in the History section of the Application
Navigator?
A. Records
B. UI Pages
C. Lists
D. Forms
{ANSWER}-B
2. What module in the Service Catalog application does an Administrator
access to begin creating a new item?
A. Maintain Categories
B. Maintain Items
C. Content Items
D. Items
{ANSWER}-B
,3. Which term refers to application menus and modules which you may want
to access quickly and often?
A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark
{ANSWER}-B
4. Which term best describes something that is created, has work performed
upon it, and is eventually moved to a state of closed?
A. report
B. workflow
C. event
D. task
{ANSWER}-D
5. Which of the following are a type of client scripts supported in ServiceNow?
(Choose four.)
A. onSubmit
B. onUpdate
C. onCellEdit
D. onLoad
E. onEdit
F. onChange
G. onSave
{ANSWER}-A C D F
6. What is a formatter?
, A. A formatter allows you to configure applications on your instance
B. A formatter allows you to populate fields automatically
C. A formatter is a set of conditions applied to a table to help find and work with
data
D. A formatter controls the layout of form sections
{ANSWER}-B
7. Which one of the following statements describes the contents of the
Configuration Management Database (CMDB)?
A. The CMDB contains data about tangible and intangible business assets
B. The CMDB contains the Business Rules that direct the intangible, configurable
assets used by a company
C. The CMDB archives all Service Management PaaS equipment metadata and
usage statistics
D. The CMDB contains ITIL process data pertaining to configuration items
{ANSWER}-A
8. Which one of the following statements describes the purpose of a Service
Catalog workflow?
A. A Service Catalog workflow generates three basic components: item variable
types, tasks, and approvals
B. Although a Service Catalog workflow cannot send notifications, the workflow
drives complex fulfillment processes
C. A Service Catalog workflow is used to drive complex fulfillment processes and
sends notifications to defined users or groups
D. A Service Catalog workflow is used to automatically create catalog items
{ANSWER}-C
9. What is the primary function of a Business Rule in ServiceNow?
A. To control what users can see on a form
B. To execute server-side logic when a record is inserted, updated, deleted, or
