OAM 330 EXAM 1 LATEST
What is OB? - ANSWERS-The science of behavior in work
organizations
Evidence Based Management - ANSWERS-1. Relies on systematic
empirical studies
2. Belief that behavior isn't random
3. Behavior is predictable
-
Approaches to learning about OB - ANSWERS-1. Intuition
2. Experience
3. Systematic study
Best sources of information to worst - ANSWERS-1. Review or
synthesis of multiple experimental studies
2. Randomized controlled experiments
3. Other forms of systematic experiments
4. Case studies/expert opinion
5. Personal experience
6. Anecdote
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1
, OAM 330 EXAM 1 LATEST
7. Intuition
Levels of OB - ANSWERS-1. Individual Level
2. Interpersonal Level
3. Collective Level
Individual Level - ANSWERS-- How to avoid common decision traps
and make effective decisions
- How personality and culture influence work behavior
- How to motivate others
Interpersonal Level - ANSWERS-- How people acquire and use power
in organizations
- How to utilize persuasion techniques to influence others
- How to negotiate and manage conflicts successfully
Collective Level - ANSWERS-- The advantages and disadvantages of
teams
- Organizational structure
- The power of organization culture
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2
, OAM 330 EXAM 1 LATEST
Decision-making Process - ANSWERS-1. Identify criteria
2. Articulate options
3. Weight options by criteria
4. Pick highest scoring option
Bounded Rationality - ANSWERS-People don't have the ability or
resources to process all information/alternatives when making a decision
Decision Biases (heuristic, mental shortcut) - ANSWERS-- A cognitive
shortcut
- Can de adaptable and functional
- Over-applied which then leads to decision-making errors
- Influences how we process information and make decisions
Types of Biases - ANSWERS-1. Anchoring
- overweighting starting points, insufficient
adjustment
2. Confirmation Bias
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3
, OAM 330 EXAM 1 LATEST
- seeing and seeking what we expect to see
3. Overconfidence
- unwarranted faith in our own perceptions
and judgements
Anchoring - ANSWERS-People fix on an initial anchor and then adjust
from it
How anchoring biases decision making? - ANSWERS-1. Estimates
made in the presence of an anchor are too close to that anchor
- adjustments are often insufficient
- we typically consider reasons why the
anchor is reasonable, consider consistent
information
2. Effects are often beyond conscious awareness
3. Permeate decisions even when they are irrelevant
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PAGE
4
What is OB? - ANSWERS-The science of behavior in work
organizations
Evidence Based Management - ANSWERS-1. Relies on systematic
empirical studies
2. Belief that behavior isn't random
3. Behavior is predictable
-
Approaches to learning about OB - ANSWERS-1. Intuition
2. Experience
3. Systematic study
Best sources of information to worst - ANSWERS-1. Review or
synthesis of multiple experimental studies
2. Randomized controlled experiments
3. Other forms of systematic experiments
4. Case studies/expert opinion
5. Personal experience
6. Anecdote
END OF
PAGE
1
, OAM 330 EXAM 1 LATEST
7. Intuition
Levels of OB - ANSWERS-1. Individual Level
2. Interpersonal Level
3. Collective Level
Individual Level - ANSWERS-- How to avoid common decision traps
and make effective decisions
- How personality and culture influence work behavior
- How to motivate others
Interpersonal Level - ANSWERS-- How people acquire and use power
in organizations
- How to utilize persuasion techniques to influence others
- How to negotiate and manage conflicts successfully
Collective Level - ANSWERS-- The advantages and disadvantages of
teams
- Organizational structure
- The power of organization culture
END OF
PAGE
2
, OAM 330 EXAM 1 LATEST
Decision-making Process - ANSWERS-1. Identify criteria
2. Articulate options
3. Weight options by criteria
4. Pick highest scoring option
Bounded Rationality - ANSWERS-People don't have the ability or
resources to process all information/alternatives when making a decision
Decision Biases (heuristic, mental shortcut) - ANSWERS-- A cognitive
shortcut
- Can de adaptable and functional
- Over-applied which then leads to decision-making errors
- Influences how we process information and make decisions
Types of Biases - ANSWERS-1. Anchoring
- overweighting starting points, insufficient
adjustment
2. Confirmation Bias
END OF
PAGE
3
, OAM 330 EXAM 1 LATEST
- seeing and seeking what we expect to see
3. Overconfidence
- unwarranted faith in our own perceptions
and judgements
Anchoring - ANSWERS-People fix on an initial anchor and then adjust
from it
How anchoring biases decision making? - ANSWERS-1. Estimates
made in the presence of an anchor are too close to that anchor
- adjustments are often insufficient
- we typically consider reasons why the
anchor is reasonable, consider consistent
information
2. Effects are often beyond conscious awareness
3. Permeate decisions even when they are irrelevant
END OF
PAGE
4
