Emergency Telecommunicator Exam Prep with all Correct
& 100% Verified Answers |Latest Update |Already
Graded A+
In order to become a successful emergency telecommunicator, a combination of the following is
required: ✔Correct Answer-Training and, temperament
If a field unit needs a certain type of assistance, cit is usually up to the field unit to locate, notify,
and coordinate the additional resources. ✔Correct Answer-False
The IAED (the Academy) enforces it's Code of Ethics by withholding or revoking the
certifications of those who fails to agree to, or uphold, these standards. ✔Correct Answer-
True
When faced with an ethical dilemma in the communication center, the ETC should FIRST:
✔Correct Answer-Follow established protocol, procedure, and policy.
A procedure that has been highly defined, structured, and placed into a reference system is
known as a: ✔Correct Answer-Protocol
In this course, the "three P's" refer to: ✔Correct Answer-Protocol,procedure, and policy.
Wireless internet devices (such as smart phones) connect to the internet using: ✔Correct
Answer-Wi-Fi
Cellphone networks are divided into specific areas called cells, each with its own: ✔Correct
Answer-Antenna
Prior to the development of emergency number technology, either the caller or the operator
had to try to figure out which agency or department emergency calls should go to, based on the
caller's location: ✔Correct Answer-True
What does the acronym TTD stand for? ✔Correct Answer-Telecommunications Device for the
Deaf
What does the acronym VoIP stand for? ✔Correct Answer-Voice Over Internet Protocol
The technology that allows an ETC to take an Automatic Number Identification (ANI) number
and "dip" it into an address database is called: ✔Correct Answer-Automatic Location
Identification
, What does the acronym CAD stand for? ✔Correct Answer-Computer Aided Dispatch
The total number of emergency calls has increased dramatically due to wireless technology:
✔Correct Answer-True
In the context of the communication process, the "medium" is: ✔Correct Answer-How the
message is conveyed.
In the context of the communication process, "noise" can occurs when you are thinking about
something else and essentially blocking out most or all of an incoming message. ✔Correct
Answer-True
Diction refers to: ✔Correct Answer-The choice of words and phrases used to communicate.
It is a good practice for ETCs to try and impress callers by using specialized language.
✔Correct Answer-False
Active listening requires the ETC to tune out distractions and focus on the caller's message.
✔Correct Answer-True
ETCs are morally, and in many cases legally, obligated to: ✔Correct Answer-Ensure
confidentiality of intimate/sensitive information about the caller/patient/victim.
Explaining to a caller what is happening and why should be avoided because it wastes valuable
time and increases response times. ✔Correct Answer-False
Give any specific type of incident, there must be no difference in: ✔Correct Answer-The level
of service that each call taker in the agency provides.
A ( ) could be a referring agency, an alarm company, or a person that generally lacks personal,
direct knowledge but was asked or told by someone else to summon help. ✔Correct Answer-
Fourth-party caller
When the ETC needs to verify address/location information provided by the caller, it is
recommended that the ETC: ✔Correct Answer-Ask the caller to repeat the information
For the caller, the perceived response time is often not as long as the actual response time.
✔Correct Answer-False
The two basic types of customers with whom emergency telecommunicators must interact are:
✔Correct Answer-Internal and external
Public trust is fragile and can be severely impaired by one negative experience. ✔Correct
Answer-True
& 100% Verified Answers |Latest Update |Already
Graded A+
In order to become a successful emergency telecommunicator, a combination of the following is
required: ✔Correct Answer-Training and, temperament
If a field unit needs a certain type of assistance, cit is usually up to the field unit to locate, notify,
and coordinate the additional resources. ✔Correct Answer-False
The IAED (the Academy) enforces it's Code of Ethics by withholding or revoking the
certifications of those who fails to agree to, or uphold, these standards. ✔Correct Answer-
True
When faced with an ethical dilemma in the communication center, the ETC should FIRST:
✔Correct Answer-Follow established protocol, procedure, and policy.
A procedure that has been highly defined, structured, and placed into a reference system is
known as a: ✔Correct Answer-Protocol
In this course, the "three P's" refer to: ✔Correct Answer-Protocol,procedure, and policy.
Wireless internet devices (such as smart phones) connect to the internet using: ✔Correct
Answer-Wi-Fi
Cellphone networks are divided into specific areas called cells, each with its own: ✔Correct
Answer-Antenna
Prior to the development of emergency number technology, either the caller or the operator
had to try to figure out which agency or department emergency calls should go to, based on the
caller's location: ✔Correct Answer-True
What does the acronym TTD stand for? ✔Correct Answer-Telecommunications Device for the
Deaf
What does the acronym VoIP stand for? ✔Correct Answer-Voice Over Internet Protocol
The technology that allows an ETC to take an Automatic Number Identification (ANI) number
and "dip" it into an address database is called: ✔Correct Answer-Automatic Location
Identification
, What does the acronym CAD stand for? ✔Correct Answer-Computer Aided Dispatch
The total number of emergency calls has increased dramatically due to wireless technology:
✔Correct Answer-True
In the context of the communication process, the "medium" is: ✔Correct Answer-How the
message is conveyed.
In the context of the communication process, "noise" can occurs when you are thinking about
something else and essentially blocking out most or all of an incoming message. ✔Correct
Answer-True
Diction refers to: ✔Correct Answer-The choice of words and phrases used to communicate.
It is a good practice for ETCs to try and impress callers by using specialized language.
✔Correct Answer-False
Active listening requires the ETC to tune out distractions and focus on the caller's message.
✔Correct Answer-True
ETCs are morally, and in many cases legally, obligated to: ✔Correct Answer-Ensure
confidentiality of intimate/sensitive information about the caller/patient/victim.
Explaining to a caller what is happening and why should be avoided because it wastes valuable
time and increases response times. ✔Correct Answer-False
Give any specific type of incident, there must be no difference in: ✔Correct Answer-The level
of service that each call taker in the agency provides.
A ( ) could be a referring agency, an alarm company, or a person that generally lacks personal,
direct knowledge but was asked or told by someone else to summon help. ✔Correct Answer-
Fourth-party caller
When the ETC needs to verify address/location information provided by the caller, it is
recommended that the ETC: ✔Correct Answer-Ask the caller to repeat the information
For the caller, the perceived response time is often not as long as the actual response time.
✔Correct Answer-False
The two basic types of customers with whom emergency telecommunicators must interact are:
✔Correct Answer-Internal and external
Public trust is fragile and can be severely impaired by one negative experience. ✔Correct
Answer-True
