CSA PRACTICE QUESTIONS EXAM QUESTIONS AND ANSWERS
What information does the System Dictionary contain?
A. The human-readable labels and language settings
B. The definition for each table and column
C. The information on how tables relate to each other
D. The language dictionary used for spell checking - CORRECT ANSWER✅✅B. The definition for each
table and column
A change request has been approved and assigned to you as the system administrator to change the
Incident number prefix from the default of "INC" to the company standard IN." What are the next steps
to be taken"?
A. Go to the Number Maintenance application and change the prefix to "IN" for incident
B. Create a Business Rule that modifies the prefix before the Insert operation
C. The prefix of an incident cannot be changed because it is a built-in feature
D. Submit a Change Request to ServiceNow Technical Support - CORRECT ANSWER✅✅A. Go to the
Number Maintenance application and change the prefix to "IN" for incident
What is the function of user impersonation?
A. Testing and visibility
B. Activate verbose logging
C. View custom perspectives
D. Unlock Application master list - CORRECT ANSWER✅✅A. Testing and visibility
When working on a form, what is the difference between Insert and Update operations?
A. Insert creates a new record and Update saves changes, both remain on the form
B. Insert creates a new record and Update saves changes, both exit the form
,C. Insert saves changes and exits the form, Update saves changes and remains on the form
D. Insert saves changes and remains on the form, Update saves changes and exits the form - CORRECT
ANSWER✅✅B. Insert creates a new record and Update saves changes, both exit the form
Which of the following statement describes the purpose of an Order Guide?
A. Order Guides restrict the number of items in an order to only one item per request
B. Order Guide provide a list of guidelines for Administrators on how to set up item variables
C. Order Guide provide the ability to order multiple, related items as one request
D. Order Guides take the user directly to the checkout without prompting for information - CORRECT
ANSWER✅✅C. Order Guide provide the ability to order multiple, related items as one request
What is the difference between a Ul Policy and Data Policy?
A. Data Policies run only after Ul Policies run successfully
B. Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for
form interactions
C. Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies
D. Data Policies run when data is entered through the form, by an Import Set or by web services, while
Ul Policies are set only by web services - CORRECT ANSWER✅✅D. Data Policies run when data is
entered through the form, by an Import Set or by web services, while Ul Policies are set only by web
services
What would NOT appear in the Application Navigator if "service" is typed into the filter field?
A. Configuration > Business Services
B. Self-Service > Knowledge
C. Service Portal > Widgets
D. Incident > Assigned to me - CORRECT ANSWER✅✅D. Incident > Assigned to me
What are two ways to generate an Event? (Choose two.)
,A. Business Rule
B. Workflow
C. Log entry
D. Knowledge article publication - CORRECT ANSWER✅✅A. Business Rule
B. Workflow
Which term best describes something that is created, has worked performed upon it, and is eventually
moved to a state of closed?
A. report
B. workflow
C. event
D. task - CORRECT ANSWER✅✅D. task
Which one of the following modules can be used to view field settings for a table?
A. Tables & Columns
B. Access Control
C. Columns and Fields
D. Tables and Fields - CORRECT ANSWER✅✅A. Tables & Columns
Which tool is used to have conversations with logged-in users in real-time?
A. Connect Chat
B. Now Messenger
C. User Presence
D. Comments - CORRECT ANSWER✅✅A. Connect Chat
, When using the Load Data and Transform Map process, what is the Mapping Assist used for?
A. Mapping fields using the Import Log
B. Mapping fields using Transform History
C. Mapping fields using an SLA
D. Mapping fields using a Field Map - CORRECT ANSWER✅✅D. Mapping fields using a Field Map
What are the two pathways to view feedback left on a published article?
A. Knowledge > articles > My Flagged
B. Knowledge base > my knowledge > flagged articles
C. Knowledge > My articles > Flagged
D. Knowledge > articles > published - CORRECT ANSWER✅✅A. Knowledge > articles > My Flagged
D. Knowledge > articles > published
Which technique is used to get information from a series of referenced fields from different tables?
A. Table-Walking
B. Sys_ID Pulling
C. Dot-Walking
D. Record-Hopping - CORRECT ANSWER✅✅C. Dot-Walking
Which type of tables may be extended by other tables, but do not extend another table?
A. Base Tables
B. Core Tables
C. Extended Tables
D. Custom Tables - CORRECT ANSWER✅✅A. Base Tables
What information does the System Dictionary contain?
A. The human-readable labels and language settings
B. The definition for each table and column
C. The information on how tables relate to each other
D. The language dictionary used for spell checking - CORRECT ANSWER✅✅B. The definition for each
table and column
A change request has been approved and assigned to you as the system administrator to change the
Incident number prefix from the default of "INC" to the company standard IN." What are the next steps
to be taken"?
A. Go to the Number Maintenance application and change the prefix to "IN" for incident
B. Create a Business Rule that modifies the prefix before the Insert operation
C. The prefix of an incident cannot be changed because it is a built-in feature
D. Submit a Change Request to ServiceNow Technical Support - CORRECT ANSWER✅✅A. Go to the
Number Maintenance application and change the prefix to "IN" for incident
What is the function of user impersonation?
A. Testing and visibility
B. Activate verbose logging
C. View custom perspectives
D. Unlock Application master list - CORRECT ANSWER✅✅A. Testing and visibility
When working on a form, what is the difference between Insert and Update operations?
A. Insert creates a new record and Update saves changes, both remain on the form
B. Insert creates a new record and Update saves changes, both exit the form
,C. Insert saves changes and exits the form, Update saves changes and remains on the form
D. Insert saves changes and remains on the form, Update saves changes and exits the form - CORRECT
ANSWER✅✅B. Insert creates a new record and Update saves changes, both exit the form
Which of the following statement describes the purpose of an Order Guide?
A. Order Guides restrict the number of items in an order to only one item per request
B. Order Guide provide a list of guidelines for Administrators on how to set up item variables
C. Order Guide provide the ability to order multiple, related items as one request
D. Order Guides take the user directly to the checkout without prompting for information - CORRECT
ANSWER✅✅C. Order Guide provide the ability to order multiple, related items as one request
What is the difference between a Ul Policy and Data Policy?
A. Data Policies run only after Ul Policies run successfully
B. Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for
form interactions
C. Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies
D. Data Policies run when data is entered through the form, by an Import Set or by web services, while
Ul Policies are set only by web services - CORRECT ANSWER✅✅D. Data Policies run when data is
entered through the form, by an Import Set or by web services, while Ul Policies are set only by web
services
What would NOT appear in the Application Navigator if "service" is typed into the filter field?
A. Configuration > Business Services
B. Self-Service > Knowledge
C. Service Portal > Widgets
D. Incident > Assigned to me - CORRECT ANSWER✅✅D. Incident > Assigned to me
What are two ways to generate an Event? (Choose two.)
,A. Business Rule
B. Workflow
C. Log entry
D. Knowledge article publication - CORRECT ANSWER✅✅A. Business Rule
B. Workflow
Which term best describes something that is created, has worked performed upon it, and is eventually
moved to a state of closed?
A. report
B. workflow
C. event
D. task - CORRECT ANSWER✅✅D. task
Which one of the following modules can be used to view field settings for a table?
A. Tables & Columns
B. Access Control
C. Columns and Fields
D. Tables and Fields - CORRECT ANSWER✅✅A. Tables & Columns
Which tool is used to have conversations with logged-in users in real-time?
A. Connect Chat
B. Now Messenger
C. User Presence
D. Comments - CORRECT ANSWER✅✅A. Connect Chat
, When using the Load Data and Transform Map process, what is the Mapping Assist used for?
A. Mapping fields using the Import Log
B. Mapping fields using Transform History
C. Mapping fields using an SLA
D. Mapping fields using a Field Map - CORRECT ANSWER✅✅D. Mapping fields using a Field Map
What are the two pathways to view feedback left on a published article?
A. Knowledge > articles > My Flagged
B. Knowledge base > my knowledge > flagged articles
C. Knowledge > My articles > Flagged
D. Knowledge > articles > published - CORRECT ANSWER✅✅A. Knowledge > articles > My Flagged
D. Knowledge > articles > published
Which technique is used to get information from a series of referenced fields from different tables?
A. Table-Walking
B. Sys_ID Pulling
C. Dot-Walking
D. Record-Hopping - CORRECT ANSWER✅✅C. Dot-Walking
Which type of tables may be extended by other tables, but do not extend another table?
A. Base Tables
B. Core Tables
C. Extended Tables
D. Custom Tables - CORRECT ANSWER✅✅A. Base Tables
