Test Bank and Exam Questions with
Complete Solutions (Already Passed A+)
2026/2027
• Visual Learner -✓✓seeing
• Auditory Learner -✓✓listening
• Kinesthetic Learner -✓✓doing / performing
• Verbal Communication -✓✓language expressed in speaking & writing
• Nonverbal Communication -✓✓signs (picture, drawing, traffic sign)
signals (a shout out for help)
symbols (a wedding ring, caduceous for medical)
• Passive Behavior -✓✓avoiding conflict & doing nothing in situations in which an
action is required
• Assertive Behavior -✓✓expressing your needs & feelings without attacking
someone else
• 3 Steps to Good Listening -✓✓1) focus your attention
2) interpret what is said
3) restate what you heard to be sure you understand
• Components of Communication -✓✓source/sender- person sending message
encoder- eardrum, electrical wires to convert
message- what's being communicated
channel- face-to-face or over wires/cables
decoder- brain, tv, radio converts into message
receiver- recipient of message
feedback- recipient responds
, • Empathy -✓✓providing emotional support to your pt while avoiding becoming
emotionally involved yet still sharing with them their, thoughts, feelings, & fears
• Blocks to Effective Communication -✓✓-nonverbal barriers
-changing the subject
-stereotyped responses
-personal bias
-asking questions that can be answered yes/no
-asking personal questions
-belittling pts feelings
-expressing disapproval
• Public Law
(a.k.a. Statutory) -✓✓laws that come from the government (i.e. laws based on
Constitution)
• Private Law
(a.k.a. Civil or Common) -✓✓focuses on enforcement of rights, duties & other
legal relations between private citizens (laws r/t enforcing contracts & laws r/t
torts)
• Good Samaritan Law -✓✓protects people from prosecution who voluntarily go to
the aid of others in an emergency; always exempt from any legal action as long as
don't act recklessly, no intention to harm, & don't accept $$
• Breach of Contract -✓✓term used to describe failure of one party to fulfill any or
all parts of a contractual obligation (i.e. break HIPAA)
• Tort -✓✓French for "wrong"; an injury or wrong committed by one person,
group, or organization against another person or group of people (strict liability,
intentional, negligence)
• Slander
(form of defamation) -✓✓oral statements made to someone that may harm another
person's character or reputation
• Libel