ASAP PACE CERTIFICATION EXAM
Questions and Answers
1.Convergent thinking
Answer Relies on reason and logic to find the one best answer to a
question
2.Divergent thinking
Answer Focuses on producing a broad variety of ideas
3.Levels of Communication
Answer 1. Casual
2. Critical
3. Crucial
4.Crucial Communication Components
Answer Opposing opinions, high stakes, strong emotions
5.Communication Cycle
Answer Sender > Message > Receiver
6.Main 3 Components of Communication
Answer 1. Word Choice
2. Tone of Voice
,3.Body Language
7.Word Choice (% of meaning)
Answer 10%
8.Tone of Voice (% of meaning)
Answer 35%
9.Body Language (% of meaning)
Answer 55%
10.Tone of Voice Elements
Answer Pitch, Pace, Volume, Inflection, Emphasis
11.Body Language Elements
Answer Eye Contact, Facial Expression, Positioning, Ges- tures
12.Context Elements
Answer Place, People, Purpose
13.Non-Verbal Listening Skills
Answer Don't interrupt, remove distractions, nod, mirror the
communicator, take notes
14.Verbal Listening Skills
, Answer Probe, clarify, paraphrase, reflect, encourage
15.4 Communication Styles
Answer 1. The Director
2.The Socializer
3.The Thinker
4.The Relator
16.Elements of Emotional Intelligence (EQ)
Answer Personal Competence, Social Com- petence
17.Personal Competence (EQ) Elements
Answer Self-Awareness, Self-Management
18.Social Competence (EQ) Elements
Answer Social Awareness, Relationship Manage- ment
19.Self-Awareness (EQ)
Answer Understand your own emotions
20.Self-Management (EQ)
Answer Managing your own emotions and behaviors
21.Social Awareness (EQ)
Answer Identify and understand the emotions of others
, 22.Relationship Management (EQ)
Answer Manage interactions with others successfully
23.Prescriptive Feedback
Answer Offer a solution for the problem - what they can do different
next time
24.Descriptive Feedback
Answer State what didn't work and why - no judgement, stick to the
facts
25.Receiving Positive Feedback
Answer Accept it, show gratitude, make note
26.Receiving Negative Feedback
Answer Listen, clarify, manage emotions
27.Constructive Conflict
Answer Can lead to better decisions, more creative problem solving
and stronger relationships
28.Destructive Conflict
Answer Creates negative outcomes - broken relationships, de- creased
productivity and harms reputations
Questions and Answers
1.Convergent thinking
Answer Relies on reason and logic to find the one best answer to a
question
2.Divergent thinking
Answer Focuses on producing a broad variety of ideas
3.Levels of Communication
Answer 1. Casual
2. Critical
3. Crucial
4.Crucial Communication Components
Answer Opposing opinions, high stakes, strong emotions
5.Communication Cycle
Answer Sender > Message > Receiver
6.Main 3 Components of Communication
Answer 1. Word Choice
2. Tone of Voice
,3.Body Language
7.Word Choice (% of meaning)
Answer 10%
8.Tone of Voice (% of meaning)
Answer 35%
9.Body Language (% of meaning)
Answer 55%
10.Tone of Voice Elements
Answer Pitch, Pace, Volume, Inflection, Emphasis
11.Body Language Elements
Answer Eye Contact, Facial Expression, Positioning, Ges- tures
12.Context Elements
Answer Place, People, Purpose
13.Non-Verbal Listening Skills
Answer Don't interrupt, remove distractions, nod, mirror the
communicator, take notes
14.Verbal Listening Skills
, Answer Probe, clarify, paraphrase, reflect, encourage
15.4 Communication Styles
Answer 1. The Director
2.The Socializer
3.The Thinker
4.The Relator
16.Elements of Emotional Intelligence (EQ)
Answer Personal Competence, Social Com- petence
17.Personal Competence (EQ) Elements
Answer Self-Awareness, Self-Management
18.Social Competence (EQ) Elements
Answer Social Awareness, Relationship Manage- ment
19.Self-Awareness (EQ)
Answer Understand your own emotions
20.Self-Management (EQ)
Answer Managing your own emotions and behaviors
21.Social Awareness (EQ)
Answer Identify and understand the emotions of others
, 22.Relationship Management (EQ)
Answer Manage interactions with others successfully
23.Prescriptive Feedback
Answer Offer a solution for the problem - what they can do different
next time
24.Descriptive Feedback
Answer State what didn't work and why - no judgement, stick to the
facts
25.Receiving Positive Feedback
Answer Accept it, show gratitude, make note
26.Receiving Negative Feedback
Answer Listen, clarify, manage emotions
27.Constructive Conflict
Answer Can lead to better decisions, more creative problem solving
and stronger relationships
28.Destructive Conflict
Answer Creates negative outcomes - broken relationships, de- creased
productivity and harms reputations
