SCM 3301 EXAM 1 MILLER QUESTIONS
AND ANSWERS 100% PASS 2026/2027
Supply Chain Management - ANS the active management of supply chain activities and
relationships in order to maximize customer value and achieve a sustainable competitive
advantage
Supply Chain - ANS A network of manufacturers and service providers that work together to
create products or services needed by end users. These manufacturers are linked together
through physical flows, information flows, and monetary flows.
Why Study Supply Chain Management - ANS -Every organization must make a product or
provide a service that someone values.
-Most organizations function as part of larger supply chains.
-Organizations must carefully manage their operations and supply chains in order to prosper,
and indeed, survive.
Operations Management - ANS the planning, scheduling, and control of the activities that
transform inputs into finished goods and services
Operations Management- Inputs - ANS Materials, Information, Intangible Needs
Transformation Process - ANS manufacturing operations, service operations
@2026 ALLRIGHTS RESERVED 1
,Outputs - ANS tangible goods, fulfilled needs, satisfied customers
PLAN - ANS Activities that include balance demand requirements against resources &
communicate these plans to the various participants
BUY/SOURCE - ANS Activities that include identifying, developing, coordinating suppliers &
the delivery of incoming goods & services
MAKE - ANS Activities designed to produce an actual good or service
DELIVER - ANS Activities which store and transport goods to a new destination
Return - ANS Activities for returning and processing defective or excess products and
materials (often called "Reverse Logistics")
Focal Firm - ANS The organization with which one identifies when discussing Supply Chain
Management
Upstream - ANS : Activities or firms positioned earlier in the Supply Chain (prior to the Focal
Firm)
Downstream - ANS Activities or firms positioned later in the Supply Chain (after the Focal
Firm)
1st Tier Supplier: - ANS direct supply to the Focal Firm
@2026 ALLRIGHTS RESERVED 2
, 2nd Tier supplier - ANS direct supplier to the 1st Tier Supplier
1st Tier customer - ANS direct customer to the Focal Firm
2nd tier customer - ANS direct customer of the 1st Tier Customer
The three major trends - ANS Increasing Competition and Globalization
Relationship Management
Electronic Commerce
Electronic Commerce - ANS The use of computer and telecommunication technologies to
conduct business via electronic transfer of data and documents.
Relationship Management - ANS Organizations must manage the relationships with their
upstream suppliers as well as their downstream customers.
Supply Chain Operations Reference (SCOR) Model - ANS A framework developed and
supported by the Supply Chain Council that seeks to provide standard descriptions of the
processes, relationships, and metrics that define supply chain management.
Structural element - ANS Large capital investments that are difficult to reverse. Includes
tangible resources such as buildings, equipment, and computer systems.
Example-New Battery Plant for Tesla
capacity,-Facilities
-Technology
@2026 ALLRIGHTS RESERVED 3
AND ANSWERS 100% PASS 2026/2027
Supply Chain Management - ANS the active management of supply chain activities and
relationships in order to maximize customer value and achieve a sustainable competitive
advantage
Supply Chain - ANS A network of manufacturers and service providers that work together to
create products or services needed by end users. These manufacturers are linked together
through physical flows, information flows, and monetary flows.
Why Study Supply Chain Management - ANS -Every organization must make a product or
provide a service that someone values.
-Most organizations function as part of larger supply chains.
-Organizations must carefully manage their operations and supply chains in order to prosper,
and indeed, survive.
Operations Management - ANS the planning, scheduling, and control of the activities that
transform inputs into finished goods and services
Operations Management- Inputs - ANS Materials, Information, Intangible Needs
Transformation Process - ANS manufacturing operations, service operations
@2026 ALLRIGHTS RESERVED 1
,Outputs - ANS tangible goods, fulfilled needs, satisfied customers
PLAN - ANS Activities that include balance demand requirements against resources &
communicate these plans to the various participants
BUY/SOURCE - ANS Activities that include identifying, developing, coordinating suppliers &
the delivery of incoming goods & services
MAKE - ANS Activities designed to produce an actual good or service
DELIVER - ANS Activities which store and transport goods to a new destination
Return - ANS Activities for returning and processing defective or excess products and
materials (often called "Reverse Logistics")
Focal Firm - ANS The organization with which one identifies when discussing Supply Chain
Management
Upstream - ANS : Activities or firms positioned earlier in the Supply Chain (prior to the Focal
Firm)
Downstream - ANS Activities or firms positioned later in the Supply Chain (after the Focal
Firm)
1st Tier Supplier: - ANS direct supply to the Focal Firm
@2026 ALLRIGHTS RESERVED 2
, 2nd Tier supplier - ANS direct supplier to the 1st Tier Supplier
1st Tier customer - ANS direct customer to the Focal Firm
2nd tier customer - ANS direct customer of the 1st Tier Customer
The three major trends - ANS Increasing Competition and Globalization
Relationship Management
Electronic Commerce
Electronic Commerce - ANS The use of computer and telecommunication technologies to
conduct business via electronic transfer of data and documents.
Relationship Management - ANS Organizations must manage the relationships with their
upstream suppliers as well as their downstream customers.
Supply Chain Operations Reference (SCOR) Model - ANS A framework developed and
supported by the Supply Chain Council that seeks to provide standard descriptions of the
processes, relationships, and metrics that define supply chain management.
Structural element - ANS Large capital investments that are difficult to reverse. Includes
tangible resources such as buildings, equipment, and computer systems.
Example-New Battery Plant for Tesla
capacity,-Facilities
-Technology
@2026 ALLRIGHTS RESERVED 3
