WELLCARE ACT MASTERY EXAM
QUESTIONS AND ANSWERS 100% PASS
2026/2027
Enrollment applications must be received by Wellcare no later than ___ calendar day(s)
following receipt from the beneficiary. - ANS 1
Which elements are available as part of Wellcare's Sales Support model? - ANS All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan
premiums - ANS False
Prior to completing the enrollment form, broker/agents should always confirm the beneficiary's
primary care provider (PCP) and/or specialists - ANS True
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing score of
85% or higher to successfully complete this course - ANS True
Brokers/Agents may be investigated after being suspected of noncompliant activity reported
through a - ANS Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
@2026 ALLRIGHTS RESERVED 1
, A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action
Plan. - ANS False
Wellcare does not need to be informed of all marketing/sales events at which plans or materials
will be presented or distributed (formaland informal). - ANS False
Marketing benefits in a service area where those benefits are not available is prohibited and
considered misleading unless that is unavoidable because of local/regional or media use. -
ANS True
CustomPoint sales material order dates will be posted on Wellcare.com - ANS False
The online Centene Workbench self-service portal enables you to - ANS All of these
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than one
MA plan provider. The disclaimer must be: - ANS Included in any marketing materials,
including print materials and television advertisements developed, used, or distributed by the
TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email, online chat, or
other electronic means of communication (regardless of content).
Brokers/Agents can access the following resources under the Shared Resources section in
Centene Workbench. - ANS All of these
@2026 ALLRIGHTS RESERVED 2
QUESTIONS AND ANSWERS 100% PASS
2026/2027
Enrollment applications must be received by Wellcare no later than ___ calendar day(s)
following receipt from the beneficiary. - ANS 1
Which elements are available as part of Wellcare's Sales Support model? - ANS All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan
premiums - ANS False
Prior to completing the enrollment form, broker/agents should always confirm the beneficiary's
primary care provider (PCP) and/or specialists - ANS True
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing score of
85% or higher to successfully complete this course - ANS True
Brokers/Agents may be investigated after being suspected of noncompliant activity reported
through a - ANS Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
@2026 ALLRIGHTS RESERVED 1
, A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action
Plan. - ANS False
Wellcare does not need to be informed of all marketing/sales events at which plans or materials
will be presented or distributed (formaland informal). - ANS False
Marketing benefits in a service area where those benefits are not available is prohibited and
considered misleading unless that is unavoidable because of local/regional or media use. -
ANS True
CustomPoint sales material order dates will be posted on Wellcare.com - ANS False
The online Centene Workbench self-service portal enables you to - ANS All of these
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than one
MA plan provider. The disclaimer must be: - ANS Included in any marketing materials,
including print materials and television advertisements developed, used, or distributed by the
TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email, online chat, or
other electronic means of communication (regardless of content).
Brokers/Agents can access the following resources under the Shared Resources section in
Centene Workbench. - ANS All of these
@2026 ALLRIGHTS RESERVED 2
