OPERATIONS AND SUPPLY CHAIN
MANAGEMENT - C720 (WGU) EXAM
QUESTIONS AND ANSWERS 100% PASS
2026/2027
Operations - ANS The process used to acquire inputs, such as people, capital, and material,
and transform them into outputs, such as products and services.
Operations Manager - ANS They allocate resources.
Capital - ANS Facilities and equipment
Competitive Advantage - ANS Developing capabilities that customers value, can be sustained
over the long-term, and competitors find difficult to replicate.
Inseparability - ANS The process of separating production from consumption; cannot be done
for services because they are produced and consumed simultaneously.
Technology - ANS The application of knowledge, tools, processes, and procedures to solve
problems.
@2026 ALLRIGHTS RESERVED 1
,Product Design - ANS The characteristics, features, and performance of the product; how the
product functions; does not fundamentally change the product. Example: changing Coca-Cola's
beverage containers from glass to aluminum.
Product Technology - ANS The application of knowledge to improve the product.
Process - ANS How to accomplish a task.
Process Design - ANS How a product is made; can fundamentally alter the nature of the
product. Example: changing the taste of Coca-Cola.
Process Technology - ANS The application of knowledge to improve a process.
Cross-Functionality - ANS When individuals with different expertise work towards a common
goal; this is an essential business process.
Concurrent Engineering - ANS Completing product design and process design simultaneously.
Functional Areas - ANS Subsystems within an organization, such as marketing, finance, and
accounting, that are linked together by a common organizational goal.
Strategy - ANS Consists of the organizational goals and the methods of implementing the
goals; every element of the SWOT analysis should be considered when developing strategies.
Key Policies - ANS Main goals of an organization.
@2026 ALLRIGHTS RESERVED 2
, Organizational Structure - ANS The formal relationships among different functional areas that
aids in communication.
Relative Advantage - ANS Where one entity has an advantage over another; will often trade
their specialized products for those that they do not produce; companies with a relative
advantage are able to produce products at a lower cost than their competitors.
North American Free Trade Agreement (NAFTA) - ANS A free trade agreement between the
United State, Mexico, and Canada to reduce tariffs and other trade restrictions.
General Agreement on Tariffs and Trade (GATT) - ANS A trade agreement designed to reduce
tariffs and other trade restrictions.
Sustainability - ANS Balancing the interconnected obligations to economic viability, society,
and the environment (the triple bottom line).
What is the percentage of businesses that operate within the service sector? - ANS 88
percent
Supporting Goods - ANS Supplies and equipment that aid in the development of products
and services.
Market Share - ANS The percentage of sales in a particular market.
VIRAL - ANS Value, Inimitable, rare, aptitude, and lifespan.
SWOT Analysis - ANS Analyzing the internal (strengths and weaknesses) and external
(opportunities and threats) environments.
@2026 ALLRIGHTS RESERVED 3
MANAGEMENT - C720 (WGU) EXAM
QUESTIONS AND ANSWERS 100% PASS
2026/2027
Operations - ANS The process used to acquire inputs, such as people, capital, and material,
and transform them into outputs, such as products and services.
Operations Manager - ANS They allocate resources.
Capital - ANS Facilities and equipment
Competitive Advantage - ANS Developing capabilities that customers value, can be sustained
over the long-term, and competitors find difficult to replicate.
Inseparability - ANS The process of separating production from consumption; cannot be done
for services because they are produced and consumed simultaneously.
Technology - ANS The application of knowledge, tools, processes, and procedures to solve
problems.
@2026 ALLRIGHTS RESERVED 1
,Product Design - ANS The characteristics, features, and performance of the product; how the
product functions; does not fundamentally change the product. Example: changing Coca-Cola's
beverage containers from glass to aluminum.
Product Technology - ANS The application of knowledge to improve the product.
Process - ANS How to accomplish a task.
Process Design - ANS How a product is made; can fundamentally alter the nature of the
product. Example: changing the taste of Coca-Cola.
Process Technology - ANS The application of knowledge to improve a process.
Cross-Functionality - ANS When individuals with different expertise work towards a common
goal; this is an essential business process.
Concurrent Engineering - ANS Completing product design and process design simultaneously.
Functional Areas - ANS Subsystems within an organization, such as marketing, finance, and
accounting, that are linked together by a common organizational goal.
Strategy - ANS Consists of the organizational goals and the methods of implementing the
goals; every element of the SWOT analysis should be considered when developing strategies.
Key Policies - ANS Main goals of an organization.
@2026 ALLRIGHTS RESERVED 2
, Organizational Structure - ANS The formal relationships among different functional areas that
aids in communication.
Relative Advantage - ANS Where one entity has an advantage over another; will often trade
their specialized products for those that they do not produce; companies with a relative
advantage are able to produce products at a lower cost than their competitors.
North American Free Trade Agreement (NAFTA) - ANS A free trade agreement between the
United State, Mexico, and Canada to reduce tariffs and other trade restrictions.
General Agreement on Tariffs and Trade (GATT) - ANS A trade agreement designed to reduce
tariffs and other trade restrictions.
Sustainability - ANS Balancing the interconnected obligations to economic viability, society,
and the environment (the triple bottom line).
What is the percentage of businesses that operate within the service sector? - ANS 88
percent
Supporting Goods - ANS Supplies and equipment that aid in the development of products
and services.
Market Share - ANS The percentage of sales in a particular market.
VIRAL - ANS Value, Inimitable, rare, aptitude, and lifespan.
SWOT Analysis - ANS Analyzing the internal (strengths and weaknesses) and external
(opportunities and threats) environments.
@2026 ALLRIGHTS RESERVED 3
