MGMT 2100 FINAL EXAM | 212 QUESTIONS AND
ANSWERS | 2026 WITH COMPLETE SOLUTION.
Definition of Management Answer - To Plan, Lead, Organize and Control
What are the two main differences between different level managers? Answer
- 1. Time horizon (Long term or just 2 weeks out?)
2. Range of Influence (The whole company or just a sect?)
What is a top level manager? Answer - Responsible for big picture, 3-5 years
out for the company. Typically CEO/Directors/Etc
What is a middle manager? Answer - Responsible for delegating smaller tasks,
more for implementation and thinking 6-18 months out
What is a first line or assistant manager? Answer - Working with non
management employees, only looking 2 weeks to a month out in planning.
What are the 3 skills you need as a manager? Answer - Conceptual, HUMAN,
Technical
What are the top 3 mistakes that managers often make? Answer - -Insensitive
to others: Abrasive, intimidating, bullying style.
-Cold, Aloof, Arrogant
-Betrays Trust
,In the transition to management, what are the managers initial expectations?
Answer - -Be the boss
-Formal Authority
-Manage Tasks
-Job is not managing people
In the transition to management, what are the new manager's thoughts 6
months in? Answer - -Initial expectations were wrong
-Fast Pace
-Heavy Workload
-Job is to be the problem solver and troubleshooter for subordinates
In the transition to management, what are the new manager's thoughts after 1
year? Answer - -No longer a doer
-Communication, listening, and positive reinforcement
-Learning to adapt to and control stress
-Job is people development
What is the first step (out of 4) in the self management process? Answer - Self
Assessment and Planning . Asking "who do I want to be?" "Where do I see
myself?"
What is the second step in the self management process? Answer - Goal
Setting. SMART GOALS!
What is a SMART goal? Answer - S-specific
M-Measurable
,A-Attainable
R-Relevant
T-Timeline
What is the third step in the self management process? Answer - Self and
Environmental control.
Change your work environment to be more productive towards your goal
What is the fourth step in the self management process? Answer - Evaluating
and Rewarding Success
Don't reward yourself too early! Don't punish yourself if you fail to meet part or
the goal entirely.
What are some time management tips we focused on in class? (Morgenstern's)
Answer - Assign your tasks to a "home" in your schedule. Set Specific times.
-Delete
-Diminish
-Delay
-Delegate
What are some emotional control activities we learned in class? Answer -
Counting your blessings, autobiographical reflection ( 3 good things that
happened today), Think of something positive that you get to look forward to
What are "stars" in the workplace? Answer - -Create a bartering network
-Reliant on others
-Working in a team is key
, **Team MGMT Section** Answer -
What is the team productivity equation? Answer - Actual
Productivity=Potential Prod.+Process Gains-Process Losses
What is a Process Gain? Answer - Exchanging information, Load balancing,
Social facilitation
What is a Process Loss? Answer - Group Maintenance, Social Loafing,
Production Blocking.
What are Group Norms? Answer - Informally agreed upon standards that
regulate team behavior, Formal written agreement!
How can you maintain group norms? Answer - Be able to actively talk about
expectations and discuss when norms are not being met.
What are the two main roles that team members play and what are their
definitions? Answer - -Task Roles- Doing specific work AND completing work
-Social Roles- Building relationships, setting a tone, schedule outside activities,
mediate conflicts
What are the benefits of maximizing diversity within a group? Answer - Get to
know eachothers backgrounds, having different life and work experiences
within the same group.
What is the marshmallow principle? Answer - The Marshmallow Challenge
teaches us that prototyping and iterating can help achieve success. It also
shows that success is dependent upon close collaboration between team
members.
ANSWERS | 2026 WITH COMPLETE SOLUTION.
Definition of Management Answer - To Plan, Lead, Organize and Control
What are the two main differences between different level managers? Answer
- 1. Time horizon (Long term or just 2 weeks out?)
2. Range of Influence (The whole company or just a sect?)
What is a top level manager? Answer - Responsible for big picture, 3-5 years
out for the company. Typically CEO/Directors/Etc
What is a middle manager? Answer - Responsible for delegating smaller tasks,
more for implementation and thinking 6-18 months out
What is a first line or assistant manager? Answer - Working with non
management employees, only looking 2 weeks to a month out in planning.
What are the 3 skills you need as a manager? Answer - Conceptual, HUMAN,
Technical
What are the top 3 mistakes that managers often make? Answer - -Insensitive
to others: Abrasive, intimidating, bullying style.
-Cold, Aloof, Arrogant
-Betrays Trust
,In the transition to management, what are the managers initial expectations?
Answer - -Be the boss
-Formal Authority
-Manage Tasks
-Job is not managing people
In the transition to management, what are the new manager's thoughts 6
months in? Answer - -Initial expectations were wrong
-Fast Pace
-Heavy Workload
-Job is to be the problem solver and troubleshooter for subordinates
In the transition to management, what are the new manager's thoughts after 1
year? Answer - -No longer a doer
-Communication, listening, and positive reinforcement
-Learning to adapt to and control stress
-Job is people development
What is the first step (out of 4) in the self management process? Answer - Self
Assessment and Planning . Asking "who do I want to be?" "Where do I see
myself?"
What is the second step in the self management process? Answer - Goal
Setting. SMART GOALS!
What is a SMART goal? Answer - S-specific
M-Measurable
,A-Attainable
R-Relevant
T-Timeline
What is the third step in the self management process? Answer - Self and
Environmental control.
Change your work environment to be more productive towards your goal
What is the fourth step in the self management process? Answer - Evaluating
and Rewarding Success
Don't reward yourself too early! Don't punish yourself if you fail to meet part or
the goal entirely.
What are some time management tips we focused on in class? (Morgenstern's)
Answer - Assign your tasks to a "home" in your schedule. Set Specific times.
-Delete
-Diminish
-Delay
-Delegate
What are some emotional control activities we learned in class? Answer -
Counting your blessings, autobiographical reflection ( 3 good things that
happened today), Think of something positive that you get to look forward to
What are "stars" in the workplace? Answer - -Create a bartering network
-Reliant on others
-Working in a team is key
, **Team MGMT Section** Answer -
What is the team productivity equation? Answer - Actual
Productivity=Potential Prod.+Process Gains-Process Losses
What is a Process Gain? Answer - Exchanging information, Load balancing,
Social facilitation
What is a Process Loss? Answer - Group Maintenance, Social Loafing,
Production Blocking.
What are Group Norms? Answer - Informally agreed upon standards that
regulate team behavior, Formal written agreement!
How can you maintain group norms? Answer - Be able to actively talk about
expectations and discuss when norms are not being met.
What are the two main roles that team members play and what are their
definitions? Answer - -Task Roles- Doing specific work AND completing work
-Social Roles- Building relationships, setting a tone, schedule outside activities,
mediate conflicts
What are the benefits of maximizing diversity within a group? Answer - Get to
know eachothers backgrounds, having different life and work experiences
within the same group.
What is the marshmallow principle? Answer - The Marshmallow Challenge
teaches us that prototyping and iterating can help achieve success. It also
shows that success is dependent upon close collaboration between team
members.
