ISM3004 CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS GRADED A+
◍ How does the analysis of operational data compete with customers?.
Answer: sifting currently as data is going in; delays and lost sales
◍ What is virtualization?.
Answer: Is a way to take advantage of underutilizing resources. So we can
get more value for our money.
◍ A company's dumpster can be a "_________________________" to
cybercriminals..
Answer: Gold Mine of Information
◍ Shrink Wrap.
Answer: Unwrapping product. ex. CD for software download
◍ Hardware standardization.
Answer: same troubleshooting and repair procedures, swap units for
turnaround, same spare parts, same device drivers
◍ Which industry is seeing reduced staff due to external contributors?.
Answer: Journalism
◍ What are the real drivers behind modern cyber-attacks..
Answer: Money and power.
◍ Tips for avoiding phishing scams:.
Answer: Be careful of urgent email requests.Be very suspicious of requests
for personal info. Check with the company - don't use phone number they
give you in the email. Don't use links in an email.Just type those characters
in the browser instead.
◍ Controls of OS.
, Answer: Access to hardware (controls apps)
◍ Digital clearinghouse.
Answer: IT bring asset owners and consumers together in the share economy
◍ goals vs. strategy.
Answer: goals are the destination, strategy is how we get there
◍ Engagement Worldwide.
Answer: - US workers= 33%; globally= 15%; UK= 8%; France= 3% - Top
priority issue for companies
◍ What is Social Engineering?.
Answer: Process where outsiders exploit naive insiders; tricking.
◍ VPN.
Answer: A secure, encrypted connection over public internet to a private
network.
◍ Non-verbal communication.
Answer: faces- volumes expressionvoices- tonebody expression- reactions
◍ Cost per Impression (CPI).
Answer: meter reads how much ink you use on a page and get a price back
(measure print output from existing units)
◍ Security settings.
Answer: password length of complexity, firewalls, limit applications
◍ Strengths of Video Communications.
Answer: spoken words, tone of voice, facial expression, etc.
◍ Why do IP thieves typically steal it?.
Answer: To SELL it.
◍ Disruptor to Higher Education.
Answer: Online Education
◍ What's the solution to half life in tech skills?.
Answer: Be AgileLearn How to LearnBe CuriousBe Creative
, ◍ Copyright.
Answer: Can be on books, plays, music, etcCANNOT COPYRIGHT AN
IDEA
◍ Trough of Disillusionment (Hype Cycle).
Answer: reality happens, impatience, disillusionment
◍ Conditional formatting vs. Normal cell formatting.
Answer: content of the cell affects formatting live (in real time)
◍ how does Facebook's social media algorithm determine whether your post is
seen by your audience?.
Answer: gives posts a relevancy score based on who posted it, when it was
posted, the interactions, and the type of post
◍ What are the 3 tests often used to determine fair use?.
Answer: 1. Nature of work used2. Amount used3. Commercial impact on
copyright owner
◍ What kind of tasks can an RPA system perform?.
Answer: Processes routine tasks.Works with existing applications.
◍ What does no derivatives mean?.
Answer: use the work without changing it and in whole
◍ By contrast, what is "information abundance" and what are its implications
for knowledge workers?.
Answer: when you're in a new environment and everything changesgeek up!
good for business
◍ Dimensions in Tableau.
Answer: Qualitative (blue).
◍ computer settings vs. user settings.
Answer: computer settings affect the way the computer operates no matter
who is using it, user settings follow that user no matter which computer they
are using
QUESTIONS WITH SOLUTIONS GRADED A+
◍ How does the analysis of operational data compete with customers?.
Answer: sifting currently as data is going in; delays and lost sales
◍ What is virtualization?.
Answer: Is a way to take advantage of underutilizing resources. So we can
get more value for our money.
◍ A company's dumpster can be a "_________________________" to
cybercriminals..
Answer: Gold Mine of Information
◍ Shrink Wrap.
Answer: Unwrapping product. ex. CD for software download
◍ Hardware standardization.
Answer: same troubleshooting and repair procedures, swap units for
turnaround, same spare parts, same device drivers
◍ Which industry is seeing reduced staff due to external contributors?.
Answer: Journalism
◍ What are the real drivers behind modern cyber-attacks..
Answer: Money and power.
◍ Tips for avoiding phishing scams:.
Answer: Be careful of urgent email requests.Be very suspicious of requests
for personal info. Check with the company - don't use phone number they
give you in the email. Don't use links in an email.Just type those characters
in the browser instead.
◍ Controls of OS.
, Answer: Access to hardware (controls apps)
◍ Digital clearinghouse.
Answer: IT bring asset owners and consumers together in the share economy
◍ goals vs. strategy.
Answer: goals are the destination, strategy is how we get there
◍ Engagement Worldwide.
Answer: - US workers= 33%; globally= 15%; UK= 8%; France= 3% - Top
priority issue for companies
◍ What is Social Engineering?.
Answer: Process where outsiders exploit naive insiders; tricking.
◍ VPN.
Answer: A secure, encrypted connection over public internet to a private
network.
◍ Non-verbal communication.
Answer: faces- volumes expressionvoices- tonebody expression- reactions
◍ Cost per Impression (CPI).
Answer: meter reads how much ink you use on a page and get a price back
(measure print output from existing units)
◍ Security settings.
Answer: password length of complexity, firewalls, limit applications
◍ Strengths of Video Communications.
Answer: spoken words, tone of voice, facial expression, etc.
◍ Why do IP thieves typically steal it?.
Answer: To SELL it.
◍ Disruptor to Higher Education.
Answer: Online Education
◍ What's the solution to half life in tech skills?.
Answer: Be AgileLearn How to LearnBe CuriousBe Creative
, ◍ Copyright.
Answer: Can be on books, plays, music, etcCANNOT COPYRIGHT AN
IDEA
◍ Trough of Disillusionment (Hype Cycle).
Answer: reality happens, impatience, disillusionment
◍ Conditional formatting vs. Normal cell formatting.
Answer: content of the cell affects formatting live (in real time)
◍ how does Facebook's social media algorithm determine whether your post is
seen by your audience?.
Answer: gives posts a relevancy score based on who posted it, when it was
posted, the interactions, and the type of post
◍ What are the 3 tests often used to determine fair use?.
Answer: 1. Nature of work used2. Amount used3. Commercial impact on
copyright owner
◍ What kind of tasks can an RPA system perform?.
Answer: Processes routine tasks.Works with existing applications.
◍ What does no derivatives mean?.
Answer: use the work without changing it and in whole
◍ By contrast, what is "information abundance" and what are its implications
for knowledge workers?.
Answer: when you're in a new environment and everything changesgeek up!
good for business
◍ Dimensions in Tableau.
Answer: Qualitative (blue).
◍ computer settings vs. user settings.
Answer: computer settings affect the way the computer operates no matter
who is using it, user settings follow that user no matter which computer they
are using
