CALIFORNIA HOUSEHOLD
MOVERS EXAM
1. The agency that regulates household movers in California is:
A. DMV
B. CPUC
C. Bureau of Household Goods and Services
D. DOT
Correct Answer: C
Rationale: The Bureau of Household Goods and Services (BHGS) is
the official regulatory body responsible for licensing and overseeing
household movers in California.
2. A household goods carrier must have:
A. Driver’s license only
B. Permit from BHGS
C. Business license only
D. Insurance only
Correct Answer: B
,Rationale: A carrier must obtain a valid permit from BHGS before
legally operating. A driver’s license or insurance alone is not
sufficient.
3. “Household goods” include:
A. Only furniture
B. Personal belongings in a residence
C. Commercial freight
D. Vehicles
Correct Answer: B
Rationale: Household goods refer to personal items used in a home,
such as furniture, clothing, and appliances, excluding commercial
cargo and vehicles.
4. The “Not to Exceed” price means:
A. Final cost may increase
B. Final cost cannot exceed estimate
C. Price is negotiable
D. Only applies to packing
Correct Answer: B
,Rationale: A “Not to Exceed” estimate protects the customer by
ensuring the final cost will not be higher than the quoted amount.
5. A written estimate must be provided:
A. After the move
B. Before services begin
C. Only if requested
D. After payment
Correct Answer: B
Rationale: Movers are legally required to provide a written estimate
before starting any services to ensure transparency.
6. A binding estimate means:
A. Price can change
B. Price is fixed
C. Only labor is included
D. Fuel is excluded
Correct Answer: B
Rationale: A binding estimate guarantees that the total price will not
change unless additional services are requested.
, 7. Non-binding estimates:
A. Cannot change
B. May increase based on actual weight/time
C. Are illegal
D. Include tax only
Correct Answer: B
Rationale: Non-binding estimates can change depending on the actual
services performed, such as time or weight.
8. A shipper is:
A. Driver
B. Customer
C. Dispatcher
D. Inspector
Correct Answer: B
Rationale: The shipper is the individual whose goods are being
transported.
9. Bill of Lading is:
MOVERS EXAM
1. The agency that regulates household movers in California is:
A. DMV
B. CPUC
C. Bureau of Household Goods and Services
D. DOT
Correct Answer: C
Rationale: The Bureau of Household Goods and Services (BHGS) is
the official regulatory body responsible for licensing and overseeing
household movers in California.
2. A household goods carrier must have:
A. Driver’s license only
B. Permit from BHGS
C. Business license only
D. Insurance only
Correct Answer: B
,Rationale: A carrier must obtain a valid permit from BHGS before
legally operating. A driver’s license or insurance alone is not
sufficient.
3. “Household goods” include:
A. Only furniture
B. Personal belongings in a residence
C. Commercial freight
D. Vehicles
Correct Answer: B
Rationale: Household goods refer to personal items used in a home,
such as furniture, clothing, and appliances, excluding commercial
cargo and vehicles.
4. The “Not to Exceed” price means:
A. Final cost may increase
B. Final cost cannot exceed estimate
C. Price is negotiable
D. Only applies to packing
Correct Answer: B
,Rationale: A “Not to Exceed” estimate protects the customer by
ensuring the final cost will not be higher than the quoted amount.
5. A written estimate must be provided:
A. After the move
B. Before services begin
C. Only if requested
D. After payment
Correct Answer: B
Rationale: Movers are legally required to provide a written estimate
before starting any services to ensure transparency.
6. A binding estimate means:
A. Price can change
B. Price is fixed
C. Only labor is included
D. Fuel is excluded
Correct Answer: B
Rationale: A binding estimate guarantees that the total price will not
change unless additional services are requested.
, 7. Non-binding estimates:
A. Cannot change
B. May increase based on actual weight/time
C. Are illegal
D. Include tax only
Correct Answer: B
Rationale: Non-binding estimates can change depending on the actual
services performed, such as time or weight.
8. A shipper is:
A. Driver
B. Customer
C. Dispatcher
D. Inspector
Correct Answer: B
Rationale: The shipper is the individual whose goods are being
transported.
9. Bill of Lading is:
