IAED EMD Course Exam Questions &
Answers (Grade A+)
Common Misconceptions About EMDs -
correct answer ✅1. Callers are too upset to provide accurate and
useful responses to the EMD
2. Callers would not be able to provide the EMD with required
information that is necessary to effectively dispatch emergency
medical resources
3. The medical expertise required for effective emergency medical
dispatch is not important, therefore public safety officials should
use non-EMD dispatchers to dispatch resources
4. All EMS calls will be answered "lights and sirens"
5. The EMD is too busy dispatching to worry about asking all those
questions, to provide instructions or use their protocol cards
(EMDPRS)
6. Medical advice (provided over the phone) cannot help patients
and could actually be dangerous
7. Using the EMDPRS increases the amount of time and resources
required to process a call
Attributes/Behaviors of the Successful EMD -
correct answer ✅- Helpful and compassionate
- Handles the emotional stress involved in caller/patient crisis
situations and clearly guides callers in these situations
,IAED EMD Course Exam Questions &
Answers (Grade A+)
- Masters the skills, philosophy and knowledge of Emergency
Medical Dispatch
- Effectively gathers information from callers, prioritizes that
information and consolidates that information in a useful format
- Assists other EMD personnel in reaching the patient's location
- Determines the nature of the medical emergency without
diagnosing the medical problem or condition
- Assists EMS personnel on the scene as requested by EMS
personnel and avoid making patient care decisions by long distance
- Reacts passively to hostile callers, making no judgements based on
the caller's demeanor or past experience with the caller
- Maintains confidentiality
Three Phases of the Dispatch Function -
correct answer ✅Phase 1 - Call-Receiving Activities (Collect)
- an E.M.D takes an incoming call and goes through an "initial
survey" sequence
- Where? What? How? Who? When?
Phase 2 - Dispatch Activities (Dispatch)
- EMD goes to proper protocol
,IAED EMD Course Exam Questions &
Answers (Grade A+)
- Protocols give appropriate response mode
- Established by local medical authority
Phase 3 - Post-Dispatch Activities ( Provide)
- EMD prepares caller for responding personnel and can be
providing medical instructions as indicated by the E.M.D Guidecards
Resources Commonly Found in an EMS System -
correct answer ✅1. Basic Life Support (BLS)/ Advanced Life
Support (ALS)
2. Fire
3. Police
4. Hospitals/Emergency Care Facilities
5. Other
- These include hazardous materials units (aka "HAZMAT" ), Sexual
AssauIt Centers, Hyperbaric Centers, Trauma Centers, Poison
Control Centers, Burn Centers, Language Translator Services, etc.
Tiered EMS System Structures (Not all systems have these tiers) -
correct answer ✅An EMS system with more than 1 level of
response
, IAED EMD Course Exam Questions &
Answers (Grade A+)
Tier 1 (First Responders)
- Police and fire departments
- Normally trained in BLS
Tier 2 (Basic Life Support)
- Transport ambulance
- Normally staffed by EMTs
- Trained in Patient Assessment, Minor Injuries, Performing CPR
Tier 3 (Advanced Life Support)
- Ambulance or non-transport capable chase vehicle
- Staffed by 2 paramedics
- Work under a physician's license
- Capable of cardiac monitoring, drug therapy, and breathing
support methods
Tier 4 (Aeromedical services)
-Advanced Life Support
- Paramedics
- Nurses
Used to transport most severe cases where transport time to the
hospital may be the determining factor in the patient's survival
Answers (Grade A+)
Common Misconceptions About EMDs -
correct answer ✅1. Callers are too upset to provide accurate and
useful responses to the EMD
2. Callers would not be able to provide the EMD with required
information that is necessary to effectively dispatch emergency
medical resources
3. The medical expertise required for effective emergency medical
dispatch is not important, therefore public safety officials should
use non-EMD dispatchers to dispatch resources
4. All EMS calls will be answered "lights and sirens"
5. The EMD is too busy dispatching to worry about asking all those
questions, to provide instructions or use their protocol cards
(EMDPRS)
6. Medical advice (provided over the phone) cannot help patients
and could actually be dangerous
7. Using the EMDPRS increases the amount of time and resources
required to process a call
Attributes/Behaviors of the Successful EMD -
correct answer ✅- Helpful and compassionate
- Handles the emotional stress involved in caller/patient crisis
situations and clearly guides callers in these situations
,IAED EMD Course Exam Questions &
Answers (Grade A+)
- Masters the skills, philosophy and knowledge of Emergency
Medical Dispatch
- Effectively gathers information from callers, prioritizes that
information and consolidates that information in a useful format
- Assists other EMD personnel in reaching the patient's location
- Determines the nature of the medical emergency without
diagnosing the medical problem or condition
- Assists EMS personnel on the scene as requested by EMS
personnel and avoid making patient care decisions by long distance
- Reacts passively to hostile callers, making no judgements based on
the caller's demeanor or past experience with the caller
- Maintains confidentiality
Three Phases of the Dispatch Function -
correct answer ✅Phase 1 - Call-Receiving Activities (Collect)
- an E.M.D takes an incoming call and goes through an "initial
survey" sequence
- Where? What? How? Who? When?
Phase 2 - Dispatch Activities (Dispatch)
- EMD goes to proper protocol
,IAED EMD Course Exam Questions &
Answers (Grade A+)
- Protocols give appropriate response mode
- Established by local medical authority
Phase 3 - Post-Dispatch Activities ( Provide)
- EMD prepares caller for responding personnel and can be
providing medical instructions as indicated by the E.M.D Guidecards
Resources Commonly Found in an EMS System -
correct answer ✅1. Basic Life Support (BLS)/ Advanced Life
Support (ALS)
2. Fire
3. Police
4. Hospitals/Emergency Care Facilities
5. Other
- These include hazardous materials units (aka "HAZMAT" ), Sexual
AssauIt Centers, Hyperbaric Centers, Trauma Centers, Poison
Control Centers, Burn Centers, Language Translator Services, etc.
Tiered EMS System Structures (Not all systems have these tiers) -
correct answer ✅An EMS system with more than 1 level of
response
, IAED EMD Course Exam Questions &
Answers (Grade A+)
Tier 1 (First Responders)
- Police and fire departments
- Normally trained in BLS
Tier 2 (Basic Life Support)
- Transport ambulance
- Normally staffed by EMTs
- Trained in Patient Assessment, Minor Injuries, Performing CPR
Tier 3 (Advanced Life Support)
- Ambulance or non-transport capable chase vehicle
- Staffed by 2 paramedics
- Work under a physician's license
- Capable of cardiac monitoring, drug therapy, and breathing
support methods
Tier 4 (Aeromedical services)
-Advanced Life Support
- Paramedics
- Nurses
Used to transport most severe cases where transport time to the
hospital may be the determining factor in the patient's survival
