EMD-Q standards Exam Questions &
Answers (Grade A+)
Standard One (as written) -
correct answer ✅Not as scripted: question not read correctly but
no meaning change. Combining questions is considered asked
incorrectly
Standard two (clarifiers) -
correct answer ✅Only to be read when caller doesn't understand
Standard three (acceptable clarification or enhancements) -
correct answer ✅When caller is being vague the caller must clarify
Standard four (alternatives) -
correct answer ✅Words or phrases with "/" caller must chose best
phase for situation
Standard five (operant questions) -
correct answer ✅PROQA blue font known info
Standard six (grammatical substitutions) -
correct answer ✅Call taker may modify the grammar of scripted
protocol
, EMD-Q standards Exam Questions &
Answers (Grade A+)
Standard seven (interrogation of third party callers) -
correct answer ✅May be advisable to attempt to convert a Third
party caller to second party when instructions are possible and
appropriate
Standard 8 (primary discipline selection) -
correct answer ✅Call taker must choose the most appropriate
discipline for initial response
Standard 9 (leading questions) -
correct answer ✅Asking a protocol question in a leading man or is
prohibited at any time
Standard 10 ( fast track) -
correct answer ✅Process to move though case entry quickly when
there is appropriate info gathered
Standard 11 (freelance questions) -
correct answer ✅Call taker may not use freelance questions or
instructions at any time
Answers (Grade A+)
Standard One (as written) -
correct answer ✅Not as scripted: question not read correctly but
no meaning change. Combining questions is considered asked
incorrectly
Standard two (clarifiers) -
correct answer ✅Only to be read when caller doesn't understand
Standard three (acceptable clarification or enhancements) -
correct answer ✅When caller is being vague the caller must clarify
Standard four (alternatives) -
correct answer ✅Words or phrases with "/" caller must chose best
phase for situation
Standard five (operant questions) -
correct answer ✅PROQA blue font known info
Standard six (grammatical substitutions) -
correct answer ✅Call taker may modify the grammar of scripted
protocol
, EMD-Q standards Exam Questions &
Answers (Grade A+)
Standard seven (interrogation of third party callers) -
correct answer ✅May be advisable to attempt to convert a Third
party caller to second party when instructions are possible and
appropriate
Standard 8 (primary discipline selection) -
correct answer ✅Call taker must choose the most appropriate
discipline for initial response
Standard 9 (leading questions) -
correct answer ✅Asking a protocol question in a leading man or is
prohibited at any time
Standard 10 ( fast track) -
correct answer ✅Process to move though case entry quickly when
there is appropriate info gathered
Standard 11 (freelance questions) -
correct answer ✅Call taker may not use freelance questions or
instructions at any time
