EMD - Emergency Medical Dispatch
Exam Questions & Answers (Grade
A+)
What are common misconceptions about EMD?
(A view that is incorrect) (6) -
correct answer ✅- Callers are too upset to provide accurate and
useful response to the EMD
- Callers are not able to provide EMD with the required information
that is needed to dispatch
- Medical expertise is unimportant so why not use the public safety
dispatchers
- It is dangerous NOT to go " lights and sirens"
- The EMD is too busy to worry about asking questions, giving
instructions or using the EMDPRS
- Medical advice provided over the telephone cant help patients
and could be dangerous
The EMD determines what? -
correct answer ✅the nature and severity of the medical incident
type
The EMD provides emergency medical assistance using the
medically approved ______ -
correct answer ✅EMDPRS
,EMD - Emergency Medical Dispatch
Exam Questions & Answers (Grade
A+)
What are the responsibilities of the EMD? -
correct answer ✅- Receives and process calls for EMS assistance
- Determines the nature and severity of medical incidents
- Coordinates and dispatches EMS resource
- Gives emergency medical assistance via locally approved EMDPRS
- Relays information to responding personnel
- Attempts to ensure safety to patients, bystander, and responding
personnel
- Gives instructions to caller using the EMDPRS, helping them
prepare for responder arrivals.
- Coordinates with other public safety and EMS services as required
by the situation
What are the attributes/ behavior of a successful EMDs? -
correct answer ✅- Helpful/ Compassionate
- Handles Stress
- Masters Skills of EMD
- Gathers Information
- Assists responders in locating patients
,EMD - Emergency Medical Dispatch
Exam Questions & Answers (Grade
A+)
- Determines the nature and severity of medical situation without
diagnosing
- Reacts passively to hostile callers
- Maintains Confidentiality
What are the 3 phases of the Dispatch Function? -
correct answer ✅Phase 1 : Call Receiving Phase
Phase 2: Dispatch Phase
Phase 3: Post Dispatch Phase
What occurs in Phase 1 of the Call Receiving Phase? -
correct answer ✅"all caller interrogation" sequence. Asking:
WHERE
WHAT
HOW
WHO
WHEN
, EMD - Emergency Medical Dispatch
Exam Questions & Answers (Grade
A+)
What occurs in Phase 2 of the Dispatch Phase? -
correct answer ✅After gathering information, the EMD turns to
the proper protocol . The protocol provides the proper response
mode.
What occurs in Phase 3 of the Post Dispatch Phase? -
correct answer ✅- EMD prepares callers for responding personnel
- EMD provides medical instructions as directed by EMDPRS
What is the difference between EMD vs EMS? -
correct answer ✅EMD:
- It is an advanced form of dispatch
- Requires medical training
- Serves as a part of EMS system
EMS:
- Is a system
- Includes all aspects of medical service to the community
- Includes call taker through rehab of the patient
Exam Questions & Answers (Grade
A+)
What are common misconceptions about EMD?
(A view that is incorrect) (6) -
correct answer ✅- Callers are too upset to provide accurate and
useful response to the EMD
- Callers are not able to provide EMD with the required information
that is needed to dispatch
- Medical expertise is unimportant so why not use the public safety
dispatchers
- It is dangerous NOT to go " lights and sirens"
- The EMD is too busy to worry about asking questions, giving
instructions or using the EMDPRS
- Medical advice provided over the telephone cant help patients
and could be dangerous
The EMD determines what? -
correct answer ✅the nature and severity of the medical incident
type
The EMD provides emergency medical assistance using the
medically approved ______ -
correct answer ✅EMDPRS
,EMD - Emergency Medical Dispatch
Exam Questions & Answers (Grade
A+)
What are the responsibilities of the EMD? -
correct answer ✅- Receives and process calls for EMS assistance
- Determines the nature and severity of medical incidents
- Coordinates and dispatches EMS resource
- Gives emergency medical assistance via locally approved EMDPRS
- Relays information to responding personnel
- Attempts to ensure safety to patients, bystander, and responding
personnel
- Gives instructions to caller using the EMDPRS, helping them
prepare for responder arrivals.
- Coordinates with other public safety and EMS services as required
by the situation
What are the attributes/ behavior of a successful EMDs? -
correct answer ✅- Helpful/ Compassionate
- Handles Stress
- Masters Skills of EMD
- Gathers Information
- Assists responders in locating patients
,EMD - Emergency Medical Dispatch
Exam Questions & Answers (Grade
A+)
- Determines the nature and severity of medical situation without
diagnosing
- Reacts passively to hostile callers
- Maintains Confidentiality
What are the 3 phases of the Dispatch Function? -
correct answer ✅Phase 1 : Call Receiving Phase
Phase 2: Dispatch Phase
Phase 3: Post Dispatch Phase
What occurs in Phase 1 of the Call Receiving Phase? -
correct answer ✅"all caller interrogation" sequence. Asking:
WHERE
WHAT
HOW
WHO
WHEN
, EMD - Emergency Medical Dispatch
Exam Questions & Answers (Grade
A+)
What occurs in Phase 2 of the Dispatch Phase? -
correct answer ✅After gathering information, the EMD turns to
the proper protocol . The protocol provides the proper response
mode.
What occurs in Phase 3 of the Post Dispatch Phase? -
correct answer ✅- EMD prepares callers for responding personnel
- EMD provides medical instructions as directed by EMDPRS
What is the difference between EMD vs EMS? -
correct answer ✅EMD:
- It is an advanced form of dispatch
- Requires medical training
- Serves as a part of EMS system
EMS:
- Is a system
- Includes all aspects of medical service to the community
- Includes call taker through rehab of the patient
