Vol 2: Chapter 10 EMS Dispatch Vol 2:
Chapter 10 EMS Dispatch
What are the 9 myths of medical dispatch? -
correct answer ✅1) The caller is too upset to respond accurately
(this has been disproven by several studies)
2) The caller does not know the required information
3) The medical expertise of the dispatcher is not important
4) The dispatcher is too busy to waste time asking questions, giving
instructions, or flipping through card files or using automated
protocols.
5) Phone information from dispatchers cannot help victims and may
even be dangerous
6) more personnel and more units at the scene are always better
7) It is dangerous not to maximally respond or to fail to respond
with lights and sirens
8) All you need to do EMD is protocols and training
9) We can do this ourselves (home-grow our protocols.)
What is a third party caller? -
correct answer ✅Someone who is neither with the patient nor
knows the patient (i.e bystander who walked by.) First party is the
actual patient, second party is someone with the patient or
intimately familiar with the patient's current condition. Fourth
, Vol 2: Chapter 10 EMS Dispatch Vol 2:
Chapter 10 EMS Dispatch
party callers are related professional personenel who transfer field
requests for EMS response (police dispatchers, airports etc.)
When did Emergency Medical Dispatch become a thing? -
correct answer ✅In the 1980s.
What items are required in an emergency medical dispatch
protocol? -
correct answer ✅1) Systematized scripted formal caller
interrogation process
2) Systematized, scripted post-dispatch and prearrival instructions
(dispatch life support)
3) Clinical/situational problem descriptors and associated codes
that match the dispatchers evaluation of the injury or illness type
and severity with vehicle response mode and configuration
4) Support and definitional reference information
What are the seven sub roles of the EMD? -
correct answer ✅Interrogator; radio dispatcher; triager; logistis
coordinator; resource provider; psychological calmer; and prearrival
aid instructor.
Chapter 10 EMS Dispatch
What are the 9 myths of medical dispatch? -
correct answer ✅1) The caller is too upset to respond accurately
(this has been disproven by several studies)
2) The caller does not know the required information
3) The medical expertise of the dispatcher is not important
4) The dispatcher is too busy to waste time asking questions, giving
instructions, or flipping through card files or using automated
protocols.
5) Phone information from dispatchers cannot help victims and may
even be dangerous
6) more personnel and more units at the scene are always better
7) It is dangerous not to maximally respond or to fail to respond
with lights and sirens
8) All you need to do EMD is protocols and training
9) We can do this ourselves (home-grow our protocols.)
What is a third party caller? -
correct answer ✅Someone who is neither with the patient nor
knows the patient (i.e bystander who walked by.) First party is the
actual patient, second party is someone with the patient or
intimately familiar with the patient's current condition. Fourth
, Vol 2: Chapter 10 EMS Dispatch Vol 2:
Chapter 10 EMS Dispatch
party callers are related professional personenel who transfer field
requests for EMS response (police dispatchers, airports etc.)
When did Emergency Medical Dispatch become a thing? -
correct answer ✅In the 1980s.
What items are required in an emergency medical dispatch
protocol? -
correct answer ✅1) Systematized scripted formal caller
interrogation process
2) Systematized, scripted post-dispatch and prearrival instructions
(dispatch life support)
3) Clinical/situational problem descriptors and associated codes
that match the dispatchers evaluation of the injury or illness type
and severity with vehicle response mode and configuration
4) Support and definitional reference information
What are the seven sub roles of the EMD? -
correct answer ✅Interrogator; radio dispatcher; triager; logistis
coordinator; resource provider; psychological calmer; and prearrival
aid instructor.
