ITIL® 4 FOUNDATION: INTRODUCTION
EXAM QUESTIONS AND ANSWERS
Identify the missing word in the following sentence.
ITIL, the most widely accepted approach to IT service management in the world, is
developed, managed and operated by the [?] organization.
—(ISC)²
—ANXELOS
—CompTIA
—ISACA - Correct Answers -ANXELOS
is a joint venture set up in 2014 by the Government of the United Kingdom and Capita,
to develop, manage and operate qualifications in best practice such as ITIL.
Which two courses are specifically part of the ITIL® Managing Professional (MP) career
path requirement?
—ITIL® Foundation
—ITIL® Specialist - Create, Deliver, & Support
—ITIL® Leader - Digital & IT Strategy
—ITIL® Specialist - Drive Stakeholder Value - Correct Answers -—ITIL® Leader -
Digital & IT Strategist
—ITIL® Specialist - Drive Stakeholder Value
—ITIL® Specialist - Create, Deliver. & Support
Which of these are valid levels of the ITIL 4 certification scheme?
—ITIL® Practitioner
—ITIL® Expert
—ITIL® Specialist
—ITIL® Foundation
—ITIL® Master
—ITIL® Leader - Correct Answers -—ITIL® Specialist
—ITIL® Foundation
—ITIL® Master
, —ITIL® Leader
What is the goal of questioning at Bloom's level 1?
—To apply
—To remember
—To understand
—To analyze - Correct Answers -To remember
How many minutes does one have to take the ITIL 4 exam if not taking it in their native
or working language?
—70
—75
—65
—60 - Correct Answers -75 minutes
The candidate has 75 minutes to answer 40 questions if not taking the exam in their
native or working language.
What is the comprehensive framework that ITIL 4 provides to global organizations?
—ITSM
—Information libraries
—Agile
—Continual improvement - Correct Answers -ITSM
ITIL 4 provides organizations with a comprehensive framework for Information
Technology Service Management (ITSM). It is designed to ensure that an effective,
efficient, flexible, coordinated and integrated system for governance and management
of IT services is established and continually improving in the organization.
According to ITIL4, almost all services today have which characteristic?
—They rarely create direct value
—They are IT-enabled
—Services have not fundamentally changed
—They are running in a public cloud - Correct Answers -They are IT-enabled
Almost all services are IT-enabled, meaning there is tremendous benefit for
organizations in creating, expanding, and improving their IT service management
capability.
Which higher level course is common to both ITIL® Managing Professional (MP) and
ITIL® Strategic Leader (SL) career paths?
EXAM QUESTIONS AND ANSWERS
Identify the missing word in the following sentence.
ITIL, the most widely accepted approach to IT service management in the world, is
developed, managed and operated by the [?] organization.
—(ISC)²
—ANXELOS
—CompTIA
—ISACA - Correct Answers -ANXELOS
is a joint venture set up in 2014 by the Government of the United Kingdom and Capita,
to develop, manage and operate qualifications in best practice such as ITIL.
Which two courses are specifically part of the ITIL® Managing Professional (MP) career
path requirement?
—ITIL® Foundation
—ITIL® Specialist - Create, Deliver, & Support
—ITIL® Leader - Digital & IT Strategy
—ITIL® Specialist - Drive Stakeholder Value - Correct Answers -—ITIL® Leader -
Digital & IT Strategist
—ITIL® Specialist - Drive Stakeholder Value
—ITIL® Specialist - Create, Deliver. & Support
Which of these are valid levels of the ITIL 4 certification scheme?
—ITIL® Practitioner
—ITIL® Expert
—ITIL® Specialist
—ITIL® Foundation
—ITIL® Master
—ITIL® Leader - Correct Answers -—ITIL® Specialist
—ITIL® Foundation
—ITIL® Master
, —ITIL® Leader
What is the goal of questioning at Bloom's level 1?
—To apply
—To remember
—To understand
—To analyze - Correct Answers -To remember
How many minutes does one have to take the ITIL 4 exam if not taking it in their native
or working language?
—70
—75
—65
—60 - Correct Answers -75 minutes
The candidate has 75 minutes to answer 40 questions if not taking the exam in their
native or working language.
What is the comprehensive framework that ITIL 4 provides to global organizations?
—ITSM
—Information libraries
—Agile
—Continual improvement - Correct Answers -ITSM
ITIL 4 provides organizations with a comprehensive framework for Information
Technology Service Management (ITSM). It is designed to ensure that an effective,
efficient, flexible, coordinated and integrated system for governance and management
of IT services is established and continually improving in the organization.
According to ITIL4, almost all services today have which characteristic?
—They rarely create direct value
—They are IT-enabled
—Services have not fundamentally changed
—They are running in a public cloud - Correct Answers -They are IT-enabled
Almost all services are IT-enabled, meaning there is tremendous benefit for
organizations in creating, expanding, and improving their IT service management
capability.
Which higher level course is common to both ITIL® Managing Professional (MP) and
ITIL® Strategic Leader (SL) career paths?
