aPHR Exam Questions and Answers
100% Verified and Updated
NeedsMAssesmentM-
MAnswerMTheMprocessMusedMtoMdetermineMwhetherMtrainingMisMnecessary.
OrganizationalMAnalysisM-
MAnswerMDeterminingMtheMappropriatenessMofMtraining,MgivenMtheMcompany'sMbusiness
Mstrategy,MresourcesMavailableMforMtraining,MandMsupportMgivenMtheMcompany'sMbusines
sMstrategy,MitsMresourcesMavailableMforMtraining,MandMsupportMbyMmanagersMandMpeers
MforMtrainingMactivities.
PersonMAnalysisM-
MAnswerMInvolvesMdeterminingMwhetherMperformanceMdeficienciesMresultMfromMaMlackM
ofMknowledge,Mskill,MorMabilityMorMfromMaMmotivationalMorMwork-
designMproblem;MidentifyingMwhoMneedsMtrainingMandMdeterminingMemployeeMreadinessM
forMtraining
TaskMAnalysisM-
MAnswerMIdentifiesMtheMimportantMtasksMandMknowledge,Mskills,MandMbehaviorsMthatMn
eedMtoMbeMemphasizedMinMtrainingMforMemployeesMtoMcompleteMtheirMtasks.
WorkMSpecializationM-
MAnswerMTheMdegreeMtoMwhichMtasksMareMperformedMasMseparateMjobs
Decision-MakingMAuthorityM-MAnswerMHowMdecisionsMareMmadeMwithinMtheMorganization
CentralizedMDecisionMMakingM-MAnswerMDecisionsMareMmadeMatMtheMheadquarters
DecentralizedMDecisionMMakingM-
MAnswerMDecisionsMareMdelegatedMtoMotherMpartsMofMtheMorganization
LayersMofMHierarchyM-MAnswerMCanMrangeMfromMCEOMtoMemployeesMinMaMfunction
ChainMofMCommandM-MAnswerMTheMlineMofMauthorityMwithinManMorganzation
,SpanMofMControlM-MAnswerMTheMnumberMofMindividualsMwhoMreportMtoMaMsupervisor
FormalizationM-
MAnswerMExtentMtoMwhichMrules,Mpolicies,MandMproceduresMgovernMtheMbehaviorMofMe
mployeesMinMtheMorganization
DepartmentalizationM-
MAnswerMTheMwayManMorganizationMgroupsMitsMjobsMandMalignsMeffort,MthereMareMsev
eralMpossibleMstructures
FunctionalMStructureM-
MAnswerMDepartmentsMareMdefinedMbyMtheMservicesMtheMcontributeMtoManMorganizatio
n'sMoverallMmission.Mex:Mmarketing/sales,MHR,MOperations.M(mostMcommonMstructure)
ProductMStructureM-
MAnswerMDepartmentsMareMgroupedMunderMmajorMproductMdivisionsM(ex.MautomobileMc
ompany)MthatMhaveMtheirMownMmarketing,Msales,MandMfinanceMdepartments.
GeographicMStructureM-MAnswerMEachMregionMhasMitsMownMcompleteMandMself-
sufficientMsetMofMfunctions
HybridMStructuresM-
MAnswerMCombinesMelementsMofMallMdifferentMstructuresMbecauseMofMconstantMchanges
MbasedMonMmarketingMstrategies
Front-BackMStructureM-MAnswerMAMhybridMstructureMinMwhichM"front"Mfunctions-
MdefinedMbyMgeographicMlocationsMorMcustomerMtypes
"back"Mfunctions-MdefinedMbyMproductMorMbusinessMunit
MatrixMStructureM-
MAnswerMCombinesMdepartmentalizationMbyMdivisionMandMfunctionMtoMgainMtheMbenefit
sMofMbothMcreatingMaMdualMratherMthanMsingleMchainMofMcommand
RACIMMatrixM-MAnswerMUsedMtoMbetterMdefineMrolesMandMresponsiblities
R:MResponsible
A:MAccountable
, C:MConsult
I:MInform
LeadersM-
MAnswerMTypicallyMpartMofMtheMorganization'sMseniorMleadershipMteamMandMoftenMrepo
rtMdirectlyMtoMtheMCEOMorMCOO
ManagersM-
MAnswerMResponsibleMforMunitsMwithinMtheMHRMfunction,MsuchMasMemployeeMrelations,
MtalentMacquisitionMandMorganizationalMdevelopment
SpecialistsM-
MAnswerMKnownMasMfunctionalMexpertsMandMhaveMexpertiseMinMspecificMareasMsuchMas
McompensationMandMbenefits,MtalentMmanagement,Mmetrics,M,MoccupationalMhealthMand
MsafetyMetc.
GeneralistsM-
MAnswerMakaMHRMpractitionersMareMtheMHRM"jacksMofMallMtrades"MinMmanyMorganizati
ons,MtheMgeneralistMisMtheMfirstMpointMofMcontactMforMemployeesMandMmanagersMforM
allMHR-relatedMissues
SharedMServicesMModelM-
MAnswerMFrequentlyMusedMinMorganizationsMwithMmultipleMbusinessMunits.MRatherMthan
MhavingMtoMdevelopMitsMownMexpertiseMinMeveryMarea,MeachMunitMcanMsupplementMit
sMresourcesMbyMselectingMwhatMitMneedsMfromMaMmenuMofMsharedMservicesM(usuallyM
transnational)
COEM-
MAnswerMCentersMofMExcellence:MestablishedMasManMindependentMdepartmentMthatMpro
videsMservicesMwithinMaMfocusedMareaMtoMinternalMclients
OutsourcingM-MAnswerMAMthird-partyMvendorMprovidesMselectedMactivities
CosourcingM-MAnswerMAMthird-
partyMprovidesMdedicatedMservicesMtoMHR,MoftenMlocatingMcontractorsMwithinMHR'sMorga
nization
100% Verified and Updated
NeedsMAssesmentM-
MAnswerMTheMprocessMusedMtoMdetermineMwhetherMtrainingMisMnecessary.
OrganizationalMAnalysisM-
MAnswerMDeterminingMtheMappropriatenessMofMtraining,MgivenMtheMcompany'sMbusiness
Mstrategy,MresourcesMavailableMforMtraining,MandMsupportMgivenMtheMcompany'sMbusines
sMstrategy,MitsMresourcesMavailableMforMtraining,MandMsupportMbyMmanagersMandMpeers
MforMtrainingMactivities.
PersonMAnalysisM-
MAnswerMInvolvesMdeterminingMwhetherMperformanceMdeficienciesMresultMfromMaMlackM
ofMknowledge,Mskill,MorMabilityMorMfromMaMmotivationalMorMwork-
designMproblem;MidentifyingMwhoMneedsMtrainingMandMdeterminingMemployeeMreadinessM
forMtraining
TaskMAnalysisM-
MAnswerMIdentifiesMtheMimportantMtasksMandMknowledge,Mskills,MandMbehaviorsMthatMn
eedMtoMbeMemphasizedMinMtrainingMforMemployeesMtoMcompleteMtheirMtasks.
WorkMSpecializationM-
MAnswerMTheMdegreeMtoMwhichMtasksMareMperformedMasMseparateMjobs
Decision-MakingMAuthorityM-MAnswerMHowMdecisionsMareMmadeMwithinMtheMorganization
CentralizedMDecisionMMakingM-MAnswerMDecisionsMareMmadeMatMtheMheadquarters
DecentralizedMDecisionMMakingM-
MAnswerMDecisionsMareMdelegatedMtoMotherMpartsMofMtheMorganization
LayersMofMHierarchyM-MAnswerMCanMrangeMfromMCEOMtoMemployeesMinMaMfunction
ChainMofMCommandM-MAnswerMTheMlineMofMauthorityMwithinManMorganzation
,SpanMofMControlM-MAnswerMTheMnumberMofMindividualsMwhoMreportMtoMaMsupervisor
FormalizationM-
MAnswerMExtentMtoMwhichMrules,Mpolicies,MandMproceduresMgovernMtheMbehaviorMofMe
mployeesMinMtheMorganization
DepartmentalizationM-
MAnswerMTheMwayManMorganizationMgroupsMitsMjobsMandMalignsMeffort,MthereMareMsev
eralMpossibleMstructures
FunctionalMStructureM-
MAnswerMDepartmentsMareMdefinedMbyMtheMservicesMtheMcontributeMtoManMorganizatio
n'sMoverallMmission.Mex:Mmarketing/sales,MHR,MOperations.M(mostMcommonMstructure)
ProductMStructureM-
MAnswerMDepartmentsMareMgroupedMunderMmajorMproductMdivisionsM(ex.MautomobileMc
ompany)MthatMhaveMtheirMownMmarketing,Msales,MandMfinanceMdepartments.
GeographicMStructureM-MAnswerMEachMregionMhasMitsMownMcompleteMandMself-
sufficientMsetMofMfunctions
HybridMStructuresM-
MAnswerMCombinesMelementsMofMallMdifferentMstructuresMbecauseMofMconstantMchanges
MbasedMonMmarketingMstrategies
Front-BackMStructureM-MAnswerMAMhybridMstructureMinMwhichM"front"Mfunctions-
MdefinedMbyMgeographicMlocationsMorMcustomerMtypes
"back"Mfunctions-MdefinedMbyMproductMorMbusinessMunit
MatrixMStructureM-
MAnswerMCombinesMdepartmentalizationMbyMdivisionMandMfunctionMtoMgainMtheMbenefit
sMofMbothMcreatingMaMdualMratherMthanMsingleMchainMofMcommand
RACIMMatrixM-MAnswerMUsedMtoMbetterMdefineMrolesMandMresponsiblities
R:MResponsible
A:MAccountable
, C:MConsult
I:MInform
LeadersM-
MAnswerMTypicallyMpartMofMtheMorganization'sMseniorMleadershipMteamMandMoftenMrepo
rtMdirectlyMtoMtheMCEOMorMCOO
ManagersM-
MAnswerMResponsibleMforMunitsMwithinMtheMHRMfunction,MsuchMasMemployeeMrelations,
MtalentMacquisitionMandMorganizationalMdevelopment
SpecialistsM-
MAnswerMKnownMasMfunctionalMexpertsMandMhaveMexpertiseMinMspecificMareasMsuchMas
McompensationMandMbenefits,MtalentMmanagement,Mmetrics,M,MoccupationalMhealthMand
MsafetyMetc.
GeneralistsM-
MAnswerMakaMHRMpractitionersMareMtheMHRM"jacksMofMallMtrades"MinMmanyMorganizati
ons,MtheMgeneralistMisMtheMfirstMpointMofMcontactMforMemployeesMandMmanagersMforM
allMHR-relatedMissues
SharedMServicesMModelM-
MAnswerMFrequentlyMusedMinMorganizationsMwithMmultipleMbusinessMunits.MRatherMthan
MhavingMtoMdevelopMitsMownMexpertiseMinMeveryMarea,MeachMunitMcanMsupplementMit
sMresourcesMbyMselectingMwhatMitMneedsMfromMaMmenuMofMsharedMservicesM(usuallyM
transnational)
COEM-
MAnswerMCentersMofMExcellence:MestablishedMasManMindependentMdepartmentMthatMpro
videsMservicesMwithinMaMfocusedMareaMtoMinternalMclients
OutsourcingM-MAnswerMAMthird-partyMvendorMprovidesMselectedMactivities
CosourcingM-MAnswerMAMthird-
partyMprovidesMdedicatedMservicesMtoMHR,MoftenMlocatingMcontractorsMwithinMHR'sMorga
nization
