Axelos ITIL 4 Foundations Practice Questions with correct answers 100% 2026

Axelos ITIL 4 Foundations Practice Questions with correct answers 100% 2026 Which term describes the functionality offered by a service? A) Costs B) Utility C) Warranty D) Risk - Correct Answer B) Utility Identify the missing word in the following sentence. A customer is the role that defines the requirements for a service and takes responsibility for the ? of service consumption. A) Outputs C) Costs B) Outcomes D) Risks - Correct Answer B) Outcomes Which guiding principle recommends assessing the current state and deciding what can be reused? A) Focus on Value B) Start Where You Are C) Collaborate and Promote Visibility D) Progress Iteratively with Feedback - Correct Answer B) Start Where You Are Which statement about change authorization is CORRECT? A) A change authority should be assigned to each type of change and change model. B) Centralizing change authorization to a single person is the most effective means of Authorization. C) The authorization of normal changes should be expedited to ensure they can be implemented. D) Standard changes are high risk and should be authorized by the highest level of change authority. - Correct Answer A) A change authority should be assigned to each type of change and change model. How does customer engagement contribute to the "Service Level Management " practice? 1. It captures information that metrics can be based on. 2. It ensures the organization meets defined service levels. 3. It defines the workflows for service requests. 4. It supports progress discussions. A) 1 & 2 B) 2 & 3 C) 3 & 4 D) 1 & 4 - Correct Answ