MGT 100 MANAGING FOR SUCCESS IN
THE GLOBAL ENVIRONMENT EXAM
QUESTIONS AND ANSWERS
\.Communication - ANSWERS✔-the exchange of information
\.Organizational Communication - ANSWERS✔-process by which individuals
stimulate meaning in the minds of other individuals by means of verbal or
nonverbal messages in the context of formal organization
\.One way communication - ANSWERS✔-Not confirming if a statement was
received or not
\.Two way communication - ANSWERS✔-A message was given and recognized
\.Which is better: One-way communication or two-way communication? -
ANSWERS✔-Two way communication is better because it gives everyone a voice
and makes sure the statement was heard and understood by its intended
audience
\.Jargon - ANSWERS✔-Vocabulary particular to trade, profession, or group
, \.Trigger words - ANSWERS✔-Phrases and words that result in communication
breakdown
\.Are trigger words and jargon good for effective communication? - ANSWERS✔-It
is best to avoid jargon and trigger words in a professional environment in order to
make sure the communication is clear, understandable, and appropriate for all
parties involved
\.What are the three components of active listening? - ANSWERS✔-Nonverbal
involvement, paraphrasing what the other person said, asking questions
\.Please explain upward communication and provide an example - ANSWERS✔-
Communication from a lower employee to a higher employee, for example
regional manager to CEO
\.Please explain downward communication and provide an example - ANSWERS✔-
Downward communication is from the top of an organization such as a manager
down to the lower level employees or team members. An example of this would
be a teacher giving instructions to the students. The teacher is the top person
with power and gives information to the students who have less power and are
considered on the lower level.
\.Please explain the management process. Provide an example - ANSWERS✔-
Management is commonly viewed as encompassing four essential management
functions: planning, organizing, leading, and controlling. A manager will first plan
with goals and overall objectives of the organization, then will organize the group
by delegating responsibilities and tasks, followed by leading the group through
THE GLOBAL ENVIRONMENT EXAM
QUESTIONS AND ANSWERS
\.Communication - ANSWERS✔-the exchange of information
\.Organizational Communication - ANSWERS✔-process by which individuals
stimulate meaning in the minds of other individuals by means of verbal or
nonverbal messages in the context of formal organization
\.One way communication - ANSWERS✔-Not confirming if a statement was
received or not
\.Two way communication - ANSWERS✔-A message was given and recognized
\.Which is better: One-way communication or two-way communication? -
ANSWERS✔-Two way communication is better because it gives everyone a voice
and makes sure the statement was heard and understood by its intended
audience
\.Jargon - ANSWERS✔-Vocabulary particular to trade, profession, or group
, \.Trigger words - ANSWERS✔-Phrases and words that result in communication
breakdown
\.Are trigger words and jargon good for effective communication? - ANSWERS✔-It
is best to avoid jargon and trigger words in a professional environment in order to
make sure the communication is clear, understandable, and appropriate for all
parties involved
\.What are the three components of active listening? - ANSWERS✔-Nonverbal
involvement, paraphrasing what the other person said, asking questions
\.Please explain upward communication and provide an example - ANSWERS✔-
Communication from a lower employee to a higher employee, for example
regional manager to CEO
\.Please explain downward communication and provide an example - ANSWERS✔-
Downward communication is from the top of an organization such as a manager
down to the lower level employees or team members. An example of this would
be a teacher giving instructions to the students. The teacher is the top person
with power and gives information to the students who have less power and are
considered on the lower level.
\.Please explain the management process. Provide an example - ANSWERS✔-
Management is commonly viewed as encompassing four essential management
functions: planning, organizing, leading, and controlling. A manager will first plan
with goals and overall objectives of the organization, then will organize the group
by delegating responsibilities and tasks, followed by leading the group through
