CPI Instructor Certification Test Exam
UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Questioning - CORRECT ANSWER Downplay, stick to the topic, set limits
Two type of Questions - CORRECT ANSWER Challenging and Informational
What to do when refusing - CORRECT ANSWER set limits
What is the response to intimidation - CORRECT ANSWER Take it seriously, seek
assistance
What is the response to Release - CORRECT ANSWER allow venting, remove the
audience
What is the response to tension reduction - CORRECT ANSWER build therapeutic
rapport
What are the characteristics of a team leader? - CORRECT ANSWER First on the
scene, Confident and Competent, Best Rapport
What is the purpose of a team - CORRECT ANSWER Safety, Professionalism,
Litigation
What is the Staff Approach to Anxiety? - CORRECT ANSWER Supportive
What is the Staff Approach to Defensive? - CORRECT ANSWER Directive
, What is the Staff Approach to Risk Behavior - CORRECT ANSWER Physical
Intervention
What is the Staff Approach to Tension Reduction - CORRECT ANSWER Therapeutic
Rapport
Define Anxiety - CORRECT ANSWER A change in behavior; begin to lose control
Define Supportive - CORRECT ANSWER Non-judgemental approach
Define Defensive - CORRECT ANSWER Beginning to lose rationality
Define Directive - CORRECT ANSWER Decelerating an escalating behavior
Define Risk Behavior - CORRECT ANSWER Behaviors that present risk to self/others
Define Physical Intervention - CORRECT ANSWER Disengagement and or holding
skills to manage behaviors
Define Tension Reduction - CORRECT ANSWER Decrease in physical and emotional
energy
Define Therapeutic Rapport - CORRECT ANSWER Re-establish Communication
Define Risk - CORRECT ANSWER Chance of a bad consequence
How is risk assessed? - CORRECT ANSWER Likelihood and Severity
UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Questioning - CORRECT ANSWER Downplay, stick to the topic, set limits
Two type of Questions - CORRECT ANSWER Challenging and Informational
What to do when refusing - CORRECT ANSWER set limits
What is the response to intimidation - CORRECT ANSWER Take it seriously, seek
assistance
What is the response to Release - CORRECT ANSWER allow venting, remove the
audience
What is the response to tension reduction - CORRECT ANSWER build therapeutic
rapport
What are the characteristics of a team leader? - CORRECT ANSWER First on the
scene, Confident and Competent, Best Rapport
What is the purpose of a team - CORRECT ANSWER Safety, Professionalism,
Litigation
What is the Staff Approach to Anxiety? - CORRECT ANSWER Supportive
What is the Staff Approach to Defensive? - CORRECT ANSWER Directive
, What is the Staff Approach to Risk Behavior - CORRECT ANSWER Physical
Intervention
What is the Staff Approach to Tension Reduction - CORRECT ANSWER Therapeutic
Rapport
Define Anxiety - CORRECT ANSWER A change in behavior; begin to lose control
Define Supportive - CORRECT ANSWER Non-judgemental approach
Define Defensive - CORRECT ANSWER Beginning to lose rationality
Define Directive - CORRECT ANSWER Decelerating an escalating behavior
Define Risk Behavior - CORRECT ANSWER Behaviors that present risk to self/others
Define Physical Intervention - CORRECT ANSWER Disengagement and or holding
skills to manage behaviors
Define Tension Reduction - CORRECT ANSWER Decrease in physical and emotional
energy
Define Therapeutic Rapport - CORRECT ANSWER Re-establish Communication
Define Risk - CORRECT ANSWER Chance of a bad consequence
How is risk assessed? - CORRECT ANSWER Likelihood and Severity
