CPI Certification Test Exam UPDATED
ACTUAL QUESTIONS AND CORRECT
ANSWERS
4 behavior levels - correct answer 1. Anxiety
2.defensive
3. Acting out person
4. Tension reduction
Staff attitude and approach to anxiety - correct answer be supportive
An emphatic non-judgemental attempt to alleviate anxiety
Staff attitude and approach to defensive - correct answer directive-attempt to control
the situation and begin to set limits
Staff attitude and approach acting out person - correct answer non-violent physical
crisis intervention
Staff attitudes for tension reduction - correct answer therapeutic rapport decrease in
energy regaining of rationality
Integrated experience - correct answer we can set the tone for whether or not the
behavior escalates or de-escalates
Non-verbal-proxemics (personal space) - correct answer area surrounding your body
considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status,
appearance, and familiarity.
Kinesics (body language) - correct answer non-verbal message transmitted by motion
and body posture. Factors: eye contact, facial expressions send a very strong message
gestures, how we stand
, (stance) hands
3 reasons for using the cpi supportive stance - correct answer safety
Less threatening
Communicates respect
Components of the communication pyramid - correct answer verbal communication,
para verbal coomunication, and non-verbal communication
What is paraverbal communication - correct answer how we say what we say
Three components of paraverbal communication - correct answer tone
Volume
Cadence
Total voice control
What is the verbal escalation continuum? - correct answer the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-reduction
What is questioning - correct answer information-seeking
What is an intervention for questioning - correct answer give a rational response
Redirect
ACTUAL QUESTIONS AND CORRECT
ANSWERS
4 behavior levels - correct answer 1. Anxiety
2.defensive
3. Acting out person
4. Tension reduction
Staff attitude and approach to anxiety - correct answer be supportive
An emphatic non-judgemental attempt to alleviate anxiety
Staff attitude and approach to defensive - correct answer directive-attempt to control
the situation and begin to set limits
Staff attitude and approach acting out person - correct answer non-violent physical
crisis intervention
Staff attitudes for tension reduction - correct answer therapeutic rapport decrease in
energy regaining of rationality
Integrated experience - correct answer we can set the tone for whether or not the
behavior escalates or de-escalates
Non-verbal-proxemics (personal space) - correct answer area surrounding your body
considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status,
appearance, and familiarity.
Kinesics (body language) - correct answer non-verbal message transmitted by motion
and body posture. Factors: eye contact, facial expressions send a very strong message
gestures, how we stand
, (stance) hands
3 reasons for using the cpi supportive stance - correct answer safety
Less threatening
Communicates respect
Components of the communication pyramid - correct answer verbal communication,
para verbal coomunication, and non-verbal communication
What is paraverbal communication - correct answer how we say what we say
Three components of paraverbal communication - correct answer tone
Volume
Cadence
Total voice control
What is the verbal escalation continuum? - correct answer the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-reduction
What is questioning - correct answer information-seeking
What is an intervention for questioning - correct answer give a rational response
Redirect
