Apple Device Support Exam Sample 100 Questions
From the Apple Device Support Exam Preparation
Guide (December 2025) 2026 Exam UPDATED
EXAM ACTUAL LATEST VERSIONS QUESTIONS
AND CORRECT VERIFIED ANSWERS WITH
RATIONALES (100% CORRECT) A+ GRADED
ASSURED
At which iPhone battery capacity is it considered to be degraded? - CORRECT ANSWER: 80%
How can you change the default startup system for a Mac with Apple silicon when you start up
from macOS Recovery? - CORRECT ANSWER: Press and hold the power button until the
Startup Options window appears. Select your startup volume. Press and hold the Option key,
then click the Always Use button.
How can you identify which messages are encrypted in the Messages app on your iPhone? -
CORRECT ANSWER: Blue messages are encrypted, green messages are not
How do you make a shell script executable in Terminal on Mac? - CORRECT ANSWER: chmod
755 ScriptName.sh
How do you start up an Intel-based Mac in safe mode? - CORRECT ANSWER: Press and hold
the Shift key during startup and log in as Administrator.
**M1/M2: Press and hold the power button on your Mac until "Loading startup options"
appears. Select a volume. Press and hold the Shift key, then click Continue in Safe Mode.
How much free iCloud storage do Managed Apple IDs that are created with Apple School
Manager receive? - CORRECT ANSWER: 200 GB
, How should you open and close a file preview window after selecting a file in the Finder? -
CORRECT ANSWER: Press the Space bar
How should you report an iOS app issue directly to the developer? - CORRECT ANSWER: In
the App Store, locate the app and then tap App Support.
How should you set a reminder when you want to reply to an email later on your iPhone? -
CORRECT ANSWER: Tap the reply icon and tap Remind Me, then choose when to be
reminded.
How should you turn on the firewall in System Settings on a Mac? - CORRECT ANSWER: Go
to Network > Firewall, then click the slider to turn it on.
How should you view log files when troubleshooting an installation issue when using the macOS
installer? - CORRECT ANSWER: Choose Window > Installer Log
Scenario
A Relocated Items folder alias appeared on your desktop after you updated macOS.
Why did this folder appear after the macOS update? - CORRECT ANSWER: Some of your files'
previous locations were incompatible with current macOS Security settings.
Scenario
Aileen often works offline on her MacBook Air. When she makes changes to Pages, Numbers,
and Keynote files, she relies on the autosave feature and iCloud to keep her documents updated.
From the Apple Device Support Exam Preparation
Guide (December 2025) 2026 Exam UPDATED
EXAM ACTUAL LATEST VERSIONS QUESTIONS
AND CORRECT VERIFIED ANSWERS WITH
RATIONALES (100% CORRECT) A+ GRADED
ASSURED
At which iPhone battery capacity is it considered to be degraded? - CORRECT ANSWER: 80%
How can you change the default startup system for a Mac with Apple silicon when you start up
from macOS Recovery? - CORRECT ANSWER: Press and hold the power button until the
Startup Options window appears. Select your startup volume. Press and hold the Option key,
then click the Always Use button.
How can you identify which messages are encrypted in the Messages app on your iPhone? -
CORRECT ANSWER: Blue messages are encrypted, green messages are not
How do you make a shell script executable in Terminal on Mac? - CORRECT ANSWER: chmod
755 ScriptName.sh
How do you start up an Intel-based Mac in safe mode? - CORRECT ANSWER: Press and hold
the Shift key during startup and log in as Administrator.
**M1/M2: Press and hold the power button on your Mac until "Loading startup options"
appears. Select a volume. Press and hold the Shift key, then click Continue in Safe Mode.
How much free iCloud storage do Managed Apple IDs that are created with Apple School
Manager receive? - CORRECT ANSWER: 200 GB
, How should you open and close a file preview window after selecting a file in the Finder? -
CORRECT ANSWER: Press the Space bar
How should you report an iOS app issue directly to the developer? - CORRECT ANSWER: In
the App Store, locate the app and then tap App Support.
How should you set a reminder when you want to reply to an email later on your iPhone? -
CORRECT ANSWER: Tap the reply icon and tap Remind Me, then choose when to be
reminded.
How should you turn on the firewall in System Settings on a Mac? - CORRECT ANSWER: Go
to Network > Firewall, then click the slider to turn it on.
How should you view log files when troubleshooting an installation issue when using the macOS
installer? - CORRECT ANSWER: Choose Window > Installer Log
Scenario
A Relocated Items folder alias appeared on your desktop after you updated macOS.
Why did this folder appear after the macOS update? - CORRECT ANSWER: Some of your files'
previous locations were incompatible with current macOS Security settings.
Scenario
Aileen often works offline on her MacBook Air. When she makes changes to Pages, Numbers,
and Keynote files, she relies on the autosave feature and iCloud to keep her documents updated.
