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Terms in this set (42)
When discussing merchandise One that is neither lined on the interior nor
legislation mandates that the ornamented on the exterior, and two that may have a
consumer be offered a minimum of 3 lining and/or ornamentation.
choices for caskets. What are they?
Why is it important to know what it is You need to ensure it is information that is relevant
you need to present to the client to them. Example: You wouldn't want to discuss metal
family when it comes to merchandise? caskets for an individual being cremated. Metal
doesn’t burn, and in Ontario, a body being provided
for cremation must be in a combustible container
Ensure you know the specifics of what you’re
presenting to the family. If you are presenting the
actual product, make sure you know how it work.
Why is it important to never push or You NEVER want to take advantage of a family. Not
guilt the family into a purchase? only is it just a dick move, doing so could cause
professional misconduct charges to be laid by the
regulatory body.
What is the importance of a A completed contract legally binds your
completing a contract? establishment to the purchaser. The completion is an
important task because you, as the representative are
responsible for ensuring the contract meets all the
legislated requirements, have all prices included so
your company does not take a loss and also does not
overcharge.
, Why was the BAO's consumer guide To help educate the consumer when needing to
created? make bereavement-related arrangements of any kind
The guide is required to be provided to a potential
purchaser before negotiating a contract
When did it become a requirement for July 2021. It is also required that the website has the
every operator ensure their website establishment's price list so that anyone can have a
contains a link to, or electronic copy chance to obtain and read the guide before
of, the Consumer Information Guide? interacting with a provider.
At what point can a pre be changed? Pre-arrangements can be changed at any time (and
when a death does occur those prearrangements
must be visited by the legal authority, and changes
may be made by that individual)