OM 300 Exam 2 Comprehensive Resource To Help You Ace
2026-2027 Includes Frequently Tested Questions With
ELABORATED 100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
1. What is TQM? - Correct Answer: quality emphasis that encompasses the
entire organization, from supplier to customer
2. Managing quality supports: - Correct Answer: differentiation, low cost,
and response strategies
3. How does quality improve profitability? - Correct Answer: Quality
increases sales gains and reduces costs
4. Quality increases sales gains through what measures? - Correct Answer:
1. Improved response
2. Flexible Pricing
3. Improved Reputation
5. Quality reduces costs through what measures? - Correct Answer: 1.
Increased productivity
2. Lower rework and scrap
3. Lower warranty costs
6. Improved quality leads to _____ which leads to _______ - Correct
Answer: increased sales gains and reduced costs; Increased profits
,7. What are the 3 different views of quality? - Correct Answer: 1. User
based
2. Product based
3. Manufacturing based
8. User based view of quality is: - Correct Answer: Better performance and
more features; quality lies in the eyes of the beholder
9. Product based view of quality is: - Correct Answer: Specific and
measurable attributes of the product;
10.Manufacturing based view of quality is: - Correct Answer: Conformance
to standards and making it right the first time; quality decided by
manufacturer
11.What are the 7 TQM concepts? - Correct Answer: 1. Continuous
improvement
2. Six Sigma
3. Employee Empowerment
4. Benchmarking
5. Just-in-Time (JIT)
6. Taguchi Concepts
7. Knowledge of TQM Tools
, 12.What is continuous improvement and what are its impacts/benefits? -
Correct Answer: Never ending process of continuous improvement that
utilizes a Plan-Do-Check-Act (PDCA) foundation
put on cheat sheet:
Covers people, equipment, material, suppliers, and procedures
every operation can be improved
Kaizen, TQM, and Zero Defects are also used to describe continuous (unending)
improvement
13.What is six sigma and what are its impacts/benefits? - Correct Answer:
Two meanings:
Statistical definition of a process that is 99.9997% capable, 3.4 defects per
million opportunities
A program designed to reduce defects, lower costs, save time, and improve
customer satisfaction
Put on cheat sheet:
Comprehensive system for achieving and sustaining business success
Set stretch objectives
2026-2027 Includes Frequently Tested Questions With
ELABORATED 100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
1. What is TQM? - Correct Answer: quality emphasis that encompasses the
entire organization, from supplier to customer
2. Managing quality supports: - Correct Answer: differentiation, low cost,
and response strategies
3. How does quality improve profitability? - Correct Answer: Quality
increases sales gains and reduces costs
4. Quality increases sales gains through what measures? - Correct Answer:
1. Improved response
2. Flexible Pricing
3. Improved Reputation
5. Quality reduces costs through what measures? - Correct Answer: 1.
Increased productivity
2. Lower rework and scrap
3. Lower warranty costs
6. Improved quality leads to _____ which leads to _______ - Correct
Answer: increased sales gains and reduced costs; Increased profits
,7. What are the 3 different views of quality? - Correct Answer: 1. User
based
2. Product based
3. Manufacturing based
8. User based view of quality is: - Correct Answer: Better performance and
more features; quality lies in the eyes of the beholder
9. Product based view of quality is: - Correct Answer: Specific and
measurable attributes of the product;
10.Manufacturing based view of quality is: - Correct Answer: Conformance
to standards and making it right the first time; quality decided by
manufacturer
11.What are the 7 TQM concepts? - Correct Answer: 1. Continuous
improvement
2. Six Sigma
3. Employee Empowerment
4. Benchmarking
5. Just-in-Time (JIT)
6. Taguchi Concepts
7. Knowledge of TQM Tools
, 12.What is continuous improvement and what are its impacts/benefits? -
Correct Answer: Never ending process of continuous improvement that
utilizes a Plan-Do-Check-Act (PDCA) foundation
put on cheat sheet:
Covers people, equipment, material, suppliers, and procedures
every operation can be improved
Kaizen, TQM, and Zero Defects are also used to describe continuous (unending)
improvement
13.What is six sigma and what are its impacts/benefits? - Correct Answer:
Two meanings:
Statistical definition of a process that is 99.9997% capable, 3.4 defects per
million opportunities
A program designed to reduce defects, lower costs, save time, and improve
customer satisfaction
Put on cheat sheet:
Comprehensive system for achieving and sustaining business success
Set stretch objectives
