MSSC - Quality Certification Exam
Questions and Answers
Which is NOT one of the steps used in the glass box method? - ANSWER-rotate object
in glass box
The three standard views of an object are ______. - ANSWER-top, front, right side
What is the order of precedence of lines in a drawing? - ANSWER-object, hidden,
center
Machine time, task time, and quality requirements are information needed to______. -
ANSWER-document each process
Workers perform ______ to control product quality, develop SPC charts, and determine
if parts meet specifications. - ANSWER-inspections
Statistical process control (SPC) is used to ______. - ANSWER-determine when a
process is going to produce bad parts before it actually does
Two types of variation are ______. - ANSWER-common cause and special cause
When constructing a histogram, no value should ever fall on a(n) ______. - ANSWER-
boundary
A(n) ______ is a graphic method to show how data is distributed across the range of
values. - ANSWER-histogram
The Cpk is a statistical process control term that describes the ______. - ANSWER-
capability of a process
A ______ is a plot of the data samples over time (a time-series plot). - ANSWER-control
chart
Manufacturing objectives such as the ability to recall defective product, resolve
problems and get vendors to take ownership of part quality can all be improved through
______. - ANSWER-product traceability
Examples of charts used for variable data are the X-bar and R chart and the ______. -
ANSWER-histogram
, The ______ chart plots the average value of each subgroup. - ANSWER-X-bar
The process itself determines the ______. - ANSWER-control limits of a control chart
Manufactures collect defect trend data to determine corrective action, improve
production and provide ______. - ANSWER-engineering with data to analyze
The first step to analyze an X-bar and R chart is ______. - ANSWER-determine that the
R chart is in control
The cause ______ diagram lists the problem to be solved in a box on the extreme right
side with a main backbone pointing to it. - ANSWER-enumeration
The seven quality tools contain two SPC tools. These are control charts and ______. -
ANSWER-histograms
The total process of quality control is best described by ______. - ANSWER-the PDCA
cycle (plan, do, check, act)
The first step in constructing a C&E diagram is to ______. - ANSWER-write down the
problem and draw a box around it
C&E diagrams help you during the ______ phase of the PDCA cycle. - ANSWER-plan
A ______ shows how one variable of a process varies with another variable. -
ANSWER-scatter diagram
A ______ is used to determine which type of defect most frequently occurs. - ANSWER-
pareto chart
Who is the founding founder of modern management? - ANSWER-Kaoru Ishikawa
RFCA is especially effective in eliminating ______ that produce unplanned downtime
and cause about 80 percent of manufacturing losses. - ANSWER-high frequency
failures
An essential element of RCFA is the use of ______. - ANSWER-teammates from
several disciplines
A ______ is a problem-solving method that organizes ideas generated from
brainstorming in bite-size pieces. - ANSWER-fishbone (cause and effect) diagram
One method of improving the results of the brainstorming process is to build on ideas,
this is referred to as ______. - ANSWER-piggybacking ideas
Questions and Answers
Which is NOT one of the steps used in the glass box method? - ANSWER-rotate object
in glass box
The three standard views of an object are ______. - ANSWER-top, front, right side
What is the order of precedence of lines in a drawing? - ANSWER-object, hidden,
center
Machine time, task time, and quality requirements are information needed to______. -
ANSWER-document each process
Workers perform ______ to control product quality, develop SPC charts, and determine
if parts meet specifications. - ANSWER-inspections
Statistical process control (SPC) is used to ______. - ANSWER-determine when a
process is going to produce bad parts before it actually does
Two types of variation are ______. - ANSWER-common cause and special cause
When constructing a histogram, no value should ever fall on a(n) ______. - ANSWER-
boundary
A(n) ______ is a graphic method to show how data is distributed across the range of
values. - ANSWER-histogram
The Cpk is a statistical process control term that describes the ______. - ANSWER-
capability of a process
A ______ is a plot of the data samples over time (a time-series plot). - ANSWER-control
chart
Manufacturing objectives such as the ability to recall defective product, resolve
problems and get vendors to take ownership of part quality can all be improved through
______. - ANSWER-product traceability
Examples of charts used for variable data are the X-bar and R chart and the ______. -
ANSWER-histogram
, The ______ chart plots the average value of each subgroup. - ANSWER-X-bar
The process itself determines the ______. - ANSWER-control limits of a control chart
Manufactures collect defect trend data to determine corrective action, improve
production and provide ______. - ANSWER-engineering with data to analyze
The first step to analyze an X-bar and R chart is ______. - ANSWER-determine that the
R chart is in control
The cause ______ diagram lists the problem to be solved in a box on the extreme right
side with a main backbone pointing to it. - ANSWER-enumeration
The seven quality tools contain two SPC tools. These are control charts and ______. -
ANSWER-histograms
The total process of quality control is best described by ______. - ANSWER-the PDCA
cycle (plan, do, check, act)
The first step in constructing a C&E diagram is to ______. - ANSWER-write down the
problem and draw a box around it
C&E diagrams help you during the ______ phase of the PDCA cycle. - ANSWER-plan
A ______ shows how one variable of a process varies with another variable. -
ANSWER-scatter diagram
A ______ is used to determine which type of defect most frequently occurs. - ANSWER-
pareto chart
Who is the founding founder of modern management? - ANSWER-Kaoru Ishikawa
RFCA is especially effective in eliminating ______ that produce unplanned downtime
and cause about 80 percent of manufacturing losses. - ANSWER-high frequency
failures
An essential element of RCFA is the use of ______. - ANSWER-teammates from
several disciplines
A ______ is a problem-solving method that organizes ideas generated from
brainstorming in bite-size pieces. - ANSWER-fishbone (cause and effect) diagram
One method of improving the results of the brainstorming process is to build on ideas,
this is referred to as ______. - ANSWER-piggybacking ideas
