BCOR 370 WVU EXAM 1 HOUGHTON | QUESTIONS AND ANSWERS | WITH COMPLETE
SOLUTION.
Organization - (ANSWER)A systematic arrangement of people to accomplish some specific purpose
Why do we have organizations? - (ANSWER)-efficiency; to accomplish specific objectives
-serve society
-provide careers
How do organizations accomplish their objectives? - (ANSWER)-Basic framework of management
-Decision Making
Basic Framework of Management - (ANSWER)-Planning
-Organizing
-Leading
-Controlling
Management - (ANSWER)The process of achieving goals, effectively and efficiently through, and with
other people.
What is scientific management? - (ANSWER)The use of the scientific method to determine the "one best
way" to perform a job or task
Frederick Taylor - (ANSWER)"The Father of Scientific Management"
-wrote the first management textbook
Frank and Lilian Gilbreth - (ANSWER)Used scientific management:
-motion studies
-Brick laying example
What is the Legacy of Scientific Management? - (ANSWER)-Fast efficient assembly lines
, BCOR 370 WVU EXAM 1 HOUGHTON | QUESTIONS AND ANSWERS | WITH COMPLETE
SOLUTION.
-techniques used from fast food to surgery
-job design, selection, training
During the 1920's and 1930's... - (ANSWER)Management is dominated by "efficiency experts"
concentrating on efficiency and productivity above all else
What do you see as some of the problems with this approach to management? - (ANSWER)Emphasis on
productivity and profitability resulted in unhappy workers, labor unions and strikes
Bureaucracy - (ANSWER)An organization design marked by specialization, division of labor, authority
hierarchies and formal rules and procedures
Max Weber - (ANSWER)Observed that the bureaucracy was the dominant organization type because it
was the most efficient
Mary Parker Follett - (ANSWER)Wrote about human factors in the work place
Elton Mayo - (ANSWER)The Hawthorne Studies
The Hawthorne Effect - (ANSWER)Money is less a factor in determinig output than group standards,
sentiment and security
-realized thee importance of individual needs, goals, expectations
-Began to apply techniques from psychology and sociology to understanding individuals in the work
place
Decision Making - (ANSWER)A process of identifying and selecting a course of action to solve a problem
What is a problem? - (ANSWER)A situation that occurs when the actual state of affairs differs from the
desired state of affairs
SOLUTION.
Organization - (ANSWER)A systematic arrangement of people to accomplish some specific purpose
Why do we have organizations? - (ANSWER)-efficiency; to accomplish specific objectives
-serve society
-provide careers
How do organizations accomplish their objectives? - (ANSWER)-Basic framework of management
-Decision Making
Basic Framework of Management - (ANSWER)-Planning
-Organizing
-Leading
-Controlling
Management - (ANSWER)The process of achieving goals, effectively and efficiently through, and with
other people.
What is scientific management? - (ANSWER)The use of the scientific method to determine the "one best
way" to perform a job or task
Frederick Taylor - (ANSWER)"The Father of Scientific Management"
-wrote the first management textbook
Frank and Lilian Gilbreth - (ANSWER)Used scientific management:
-motion studies
-Brick laying example
What is the Legacy of Scientific Management? - (ANSWER)-Fast efficient assembly lines
, BCOR 370 WVU EXAM 1 HOUGHTON | QUESTIONS AND ANSWERS | WITH COMPLETE
SOLUTION.
-techniques used from fast food to surgery
-job design, selection, training
During the 1920's and 1930's... - (ANSWER)Management is dominated by "efficiency experts"
concentrating on efficiency and productivity above all else
What do you see as some of the problems with this approach to management? - (ANSWER)Emphasis on
productivity and profitability resulted in unhappy workers, labor unions and strikes
Bureaucracy - (ANSWER)An organization design marked by specialization, division of labor, authority
hierarchies and formal rules and procedures
Max Weber - (ANSWER)Observed that the bureaucracy was the dominant organization type because it
was the most efficient
Mary Parker Follett - (ANSWER)Wrote about human factors in the work place
Elton Mayo - (ANSWER)The Hawthorne Studies
The Hawthorne Effect - (ANSWER)Money is less a factor in determinig output than group standards,
sentiment and security
-realized thee importance of individual needs, goals, expectations
-Began to apply techniques from psychology and sociology to understanding individuals in the work
place
Decision Making - (ANSWER)A process of identifying and selecting a course of action to solve a problem
What is a problem? - (ANSWER)A situation that occurs when the actual state of affairs differs from the
desired state of affairs
