IICRC CCT Carpet Cleaning Technician
Exam Questions and Answers with
Detailed Rationales 2026 | Verified |
100% Accurate
• 1.1 Content restoration can involve many items damaged from water,
______, fire, smoke, sewage and trauma. -✓✓Mold
• 1.2 The IICRC, Institute of Inspection, _______ and Restoration
Certification is the approving body of the CPT course. -✓✓Cleaning
• 1.3 When a loss occurs, the _____ starts ticking. -✓✓Clock
• 1.4 Content items can normally be separated into ________ contents or
_______ contents. -✓✓soft, hard
• 1.5 Your _____ _______ is crucial when it comes to addressing
damages to all contents. -✓✓rapid response
• 1.6 As a CPT technician you will need to address and safety secure the
clients home or business and their __________. -✓✓belongings
• 1.7 Content restoration is just as important if not more important than
structure restoration because you are dealing with people's _______
belongings. -✓✓personal
• 2.1 The Content Processing Technicians will address _______
________ that have received damage or just need cleaning. -✓✓all
contents
, • 2.2 The first and what some consider the most important quality when
dealing with looses is __________. -✓✓professionalism
• 2.3 A quality that is also needed when dealing with clients is a good
________ and displaying proper conduct. -✓✓attitude
• 2.4 Ethics is _____ principles that govern a person's behavior. -
✓✓moral
• 2.5 __________ ________ is a sign of professionalism during any type
of loss. -✓✓proper language
• 2.6 In the time of a loss dealing with contents, there is additional
_______ aspect that needs to be considered. -✓✓personal
• 2. 7 Maintaining client _________ is a vital part of the contents
business. -✓✓privacy
• 3.1 When dealing with contents, personal property that is individually
listed on the policy with higher limits for added financial protection is
________. -✓✓scheduled
• 3.2 A personal employed to sell insurance policies is an _________. -
✓✓Agent/Broker
• 3.3 ___________ are field reps of a firm who gathers information
about a claims and property -✓✓Appraiser
• 3.4 An ________ investigates insurance claims by inspecting property
damage to determine the extent of the insurance company liability. -
✓✓Adjuster
Exam Questions and Answers with
Detailed Rationales 2026 | Verified |
100% Accurate
• 1.1 Content restoration can involve many items damaged from water,
______, fire, smoke, sewage and trauma. -✓✓Mold
• 1.2 The IICRC, Institute of Inspection, _______ and Restoration
Certification is the approving body of the CPT course. -✓✓Cleaning
• 1.3 When a loss occurs, the _____ starts ticking. -✓✓Clock
• 1.4 Content items can normally be separated into ________ contents or
_______ contents. -✓✓soft, hard
• 1.5 Your _____ _______ is crucial when it comes to addressing
damages to all contents. -✓✓rapid response
• 1.6 As a CPT technician you will need to address and safety secure the
clients home or business and their __________. -✓✓belongings
• 1.7 Content restoration is just as important if not more important than
structure restoration because you are dealing with people's _______
belongings. -✓✓personal
• 2.1 The Content Processing Technicians will address _______
________ that have received damage or just need cleaning. -✓✓all
contents
, • 2.2 The first and what some consider the most important quality when
dealing with looses is __________. -✓✓professionalism
• 2.3 A quality that is also needed when dealing with clients is a good
________ and displaying proper conduct. -✓✓attitude
• 2.4 Ethics is _____ principles that govern a person's behavior. -
✓✓moral
• 2.5 __________ ________ is a sign of professionalism during any type
of loss. -✓✓proper language
• 2.6 In the time of a loss dealing with contents, there is additional
_______ aspect that needs to be considered. -✓✓personal
• 2. 7 Maintaining client _________ is a vital part of the contents
business. -✓✓privacy
• 3.1 When dealing with contents, personal property that is individually
listed on the policy with higher limits for added financial protection is
________. -✓✓scheduled
• 3.2 A personal employed to sell insurance policies is an _________. -
✓✓Agent/Broker
• 3.3 ___________ are field reps of a firm who gathers information
about a claims and property -✓✓Appraiser
• 3.4 An ________ investigates insurance claims by inspecting property
damage to determine the extent of the insurance company liability. -
✓✓Adjuster
