CEAP EXAM comprehensive questions and
verified answers ACTUAL EXAM 2026 TEST!!
Graded A+ | 2026 EXAM UPDATE
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Terms in this set (196)
Domain I Employee Assistance Program Design,
administration, and management
Domain II Employee Assistance Services to the Work
Organization
Domain III Employee assistance services to employees and
family members
EAP definition a set of professional services specifically
designed to: 1) improve and/or maintain the
productivity and healthy functioning of the
workplace and to address a work organization's
particular business needs through the application
of specialized knowledge and expertise about
human behavior and mental health.
EAP core technology definition essential components of the employee
assistance profession.
,EAP core technology 1 M (management consultation): consultation with,
training of, and assistance to work organization
leadership (managers, supervisors, and union
stewards) seeking to manage troubled
employees, enhance the work environment, and
improve employee job performance.
EAP core technology 2 A (advertisement): active promotion of the
availability of EA services to employees, their
family members and the work organization
EAP core technology 3 P (problem identification): confidential and timely
problem identification/assessment services for
employee clients with personal concerns that
may affect job performance
EAP core technology 4 I (intervention): use of constructive confrontation,
motivation, and short-term intervention with
employee clients to address concerns that affect
job performance
EAP core technology 5 R (referral): referral of employee clients for
diagnosis, treatment, and assistance, as well as
case monitoring and follow-up services
EAP core technology 6 N (Networking): Assisting work organizations in
establishing and maintaining effective relations
with treatment and other service providers, and
in managing provider contracts
EAP core technology 7 A (Access and Advertising): Consultation to work
organizations to encourage availability of and
employee access to health benefits covering
medical and behavioral problems including, but
not limited to, alcoholism, drug abuse, and
mental and emotional disorders
, EAP core technology 8 P (program evaluation): evaluation of the effects
of EA services on work organizations and
individual job performance.
how many employees in the U.S. 1 in 20 (5%)
receive EAP counseling services
how many employees have a 4 in 100 (4%)
severe enough problem to warrant
treatment?
Do EA professionals ask about legal Yes.
concerns of employees
What are the three elements of job Productivity, attendance, and behavior (is the
performance? employee working well with co-workers?)
(triangle diagram)
How many U.S. employees have 75%
access to an EAP?
Internal EAP staff model EA professionals are employees of the work
organization or specially designated labor
representatives. Services are provided on-site at
the work organization.
For what type of organization is the Large work organizations
internal staff model EAP
appropriate?
External Staff Model EAP EA professionals are employed by an external
vendor, which is a company that provides EAP
services to multiple employers.
verified answers ACTUAL EXAM 2026 TEST!!
Graded A+ | 2026 EXAM UPDATE
Save
Terms in this set (196)
Domain I Employee Assistance Program Design,
administration, and management
Domain II Employee Assistance Services to the Work
Organization
Domain III Employee assistance services to employees and
family members
EAP definition a set of professional services specifically
designed to: 1) improve and/or maintain the
productivity and healthy functioning of the
workplace and to address a work organization's
particular business needs through the application
of specialized knowledge and expertise about
human behavior and mental health.
EAP core technology definition essential components of the employee
assistance profession.
,EAP core technology 1 M (management consultation): consultation with,
training of, and assistance to work organization
leadership (managers, supervisors, and union
stewards) seeking to manage troubled
employees, enhance the work environment, and
improve employee job performance.
EAP core technology 2 A (advertisement): active promotion of the
availability of EA services to employees, their
family members and the work organization
EAP core technology 3 P (problem identification): confidential and timely
problem identification/assessment services for
employee clients with personal concerns that
may affect job performance
EAP core technology 4 I (intervention): use of constructive confrontation,
motivation, and short-term intervention with
employee clients to address concerns that affect
job performance
EAP core technology 5 R (referral): referral of employee clients for
diagnosis, treatment, and assistance, as well as
case monitoring and follow-up services
EAP core technology 6 N (Networking): Assisting work organizations in
establishing and maintaining effective relations
with treatment and other service providers, and
in managing provider contracts
EAP core technology 7 A (Access and Advertising): Consultation to work
organizations to encourage availability of and
employee access to health benefits covering
medical and behavioral problems including, but
not limited to, alcoholism, drug abuse, and
mental and emotional disorders
, EAP core technology 8 P (program evaluation): evaluation of the effects
of EA services on work organizations and
individual job performance.
how many employees in the U.S. 1 in 20 (5%)
receive EAP counseling services
how many employees have a 4 in 100 (4%)
severe enough problem to warrant
treatment?
Do EA professionals ask about legal Yes.
concerns of employees
What are the three elements of job Productivity, attendance, and behavior (is the
performance? employee working well with co-workers?)
(triangle diagram)
How many U.S. employees have 75%
access to an EAP?
Internal EAP staff model EA professionals are employees of the work
organization or specially designated labor
representatives. Services are provided on-site at
the work organization.
For what type of organization is the Large work organizations
internal staff model EAP
appropriate?
External Staff Model EAP EA professionals are employed by an external
vendor, which is a company that provides EAP
services to multiple employers.
