WGU C954 Assessment Set Exam 2026 Information Technology Management

A business wants to allow its employees to communicate online with each other in real time. What should the business use to achieve this? Instant messaging Email Spreadsheet Word processor Instant messaging An organization wants to calculate its sales by region. Which type of software will serve this need? Human resources management (HRM) Inventory management Customer relationship management (CRM) Personnel management Customer relationship management (CRM) Which component functions as a computer's working memory? Random access memory (RAM) Central processing unit (CPU) Read-only memory (ROM) Solid state drive (SSD) Random access memory (RAM) What is a secondary storage medium? Random access memory Magnetic tape Read-only memory Cache WGU C954 WGU C954 Magnetic tape Which type of network should a company use if they want to connect a group of computers in an office building? PAN MAN WAN LAN LAN Which network topology uses a central hub to which all devices on the network are connected? Bus Wireless Hybrid Star Star Which multiuser operating system originated at AT&T's Bell Laboratories? Android OS X Linux Unix Unix Which lifecycle stage of ITIL focuses on ensuring that a business's objectives align with those of the IT provider? Service design (SD) Service operation (SO) Service transition (ST) Service strategy (SS) Service strategy (SS) Why was ITIL developed? As a global oversight committee for the IT industry As an assessment tool to be used globally in the IT industry As a guide to be used globally in the IT industry As a consulting organization to support the IT industry globally As a guide to be used globally in the IT industry Which two subcategories are found within the service strategy stages? WGU C954 WGU C954 Choose 2 answers. Problem management Access management Financial management Knowledge management Demand management Financial management Demand management Which IT ethics policy protects a company by outlining the corporate guidelines or principles governing online communications? Social media Information privacy Acceptable use Email privacy Social media What is an example of a best practice in an ethical IT use policy? Perform non-repudiation Eliminate information management risks Train employees in compliance Create automatic updates of software patches Train employees in compliance Which IT ethical policy is violated when an employee shares information with non employees about an impending release of a new software application? Software pirating Intellectual property protection Digital rights management Privacy breach Intellectual property protection Which IT ethics policy requires a user to agree to follow a policy that indicates requirements for corporate email use, information systems, and the Internet? Data retention Acceptable use Social media Working conditions Acceptable use WGU C954 WGU C954 Which IT ethics policy provides guidance to employees about posting information regarding the organization on websites? Internet use Social media Individual unit Conflict of interest Social media Which sustainability concern is addressed by upcycling? Increased reuse of electronic waste Decreased reuse of electronic waste Decreased energy consumption Increased energy consumption Increased reuse of electronic waste Which type of sustainable computing infrastructure makes an electrical system more reliable by adding the ability to remotely monitor, analyze, and control the transmission of power? Cloud Utility Virtualized Smart grid Smart grid What is an example of a sustainable IT practice? A company uses a powerful computer as its backup server to make sure its business is sustainable if the main server fails. A company asks their employees to bring their laptops to work to enhance the company's computing power. A company signs a contract with a virtualization service provider to host its disaster recovery. A company installs 500 GB, rather than 1 TB, hard disks on office computers. A company signs a contract with a virtualization service provider to host its disaster recovery. Which type of unified communications system is used to analyze product cycles and competitive intelligence? WGU C954 WGU C954 Supply chain management Sales analytics Systems analysis Customer analytics Sales analytics What is a benefit attributed to the use of unified communications? Data is easier to organize and archive. Customers have direct access to logistics information. Vendors are encouraged to use electronic data interchange (EDI) as a control technique for reorder. Electronic messages can be sent and received using different forms of communication. Electronic messages can be sent and received using different forms of communication. Which characteristic of a podcast enable it to be used as a marketing tool? Can resolve questions or problems immediately Can be used for discussing detailed product overviews. Can answer simple questions quickly and easily Can make visual presentation over the web. Can be used for discussing detailed product overviews. A company needs to increase the productivity of workers managing a project. Which type of software is designed to target this problem? Groupware Word processing Data management Email Groupware A company wants to implement a system that allows the company to send coupons to customers who shop on their website. Which type of software system should the company implement? Customer relationship management (CRM) Content management (CM) WGU C954 WGU C954 Supply chain management (SCM) Data warehousing management (DWM) Customer relationship management (CRM) A company wants to visualize their critical success factors to maximize opportunities. Which system should they use? Customer relationship management (CRM) Transaction processing (TPS) Executive information (EIS) Analytical processing (APS) Executive information (EIS) A company's board of directors suggests it should boost productivity in its factories by monitoring factory equipment and signaling when preventive maintenance is required. Which type of software should the company buy to meet this goal? Enterprise resource planning Data warehousing Artificial intelligence Supply chain management Artificial intelligence A business needs a system that supports unstructured, long-term, non-routine decisions requiring judgment, evaluation, and insight. Which type of management information system (MIS) addresses this need? Decision support system (DSS) Transaction processing systems (TPS) Online analytical processing system (OAPS) Executive information system (EIS) Executive information system (EIS) Which system has the goal to integrate all of the organizational systems into one fully functioning, high-performance system capable of meeting all business needs and user requirements? Business intelligence (BI) Decision support system (DSS) Enterprise resource planning (ERP) Customer relationship management (CRM) WGU C954 WGU C954 Enterprise resource planning (ERP) Which component is key in enterprise resource planning (ERP) systems? Local area network (LAN) Virtual desktop Common data repository Metrics dashboard Common data repository Which enterprise resource planning (ERP) tool is formed from multiple data marts to store data? Data warehouse Data analysis Database Data platform Data warehouse Which management system software extends customer relationship management (CRM) by providing web-based tools to streamline the human resource department? Vendor Supplier Partner Employee Employee A company starts using a customer relationship management (CRM) system and discovers that it has a data mining component that collects information about the company's current customers' buying patterns. Which department should be using this information? IT department Back office Front office Sales department Back office Which type of customer relationship management (CRM) system maintains customer information and identifies prospective customers for future sales using tools such as organizational charts, detailed customer notes, and supplemental sales information? Partner management WGU C954 WGU C954 Contact management Opportunity management Sales management Contact management Which attribute of IT professionals and managers allows them to champion early adoption of new technologies and services? Thinking like a venture capitalist Having a broad perspective Using a system approach Being a change agent Being a change agent Why does a chief information officer (CIO) need to be cautiously collaborative? Involving many people in decision-making quickens the process. Relying too much on others is perceived as a weakness. Many employees cannot come to a decision. The more people involved, the easier it is to lead. Relying too much on others is perceived as a weakness. An IT leader contributes to driving performance, growing revenue as a business partner, and envisioning the business future. Which term refers to the business future focus? Business strategist Chief technology officer (CTO) Change agent Venture capitalist Venture capitalist What is one effective way to get IT leaders to start thinking of their positions as business roles instead of technological experts? Specialize in one area Participate in rotational programs Work as a team Market their value Participate in rotational programs What is the difference between research and development (R&D) and innovation? R&D creates knowledge, and innovation creates new business. WGU C954 WGU C954 R&D is the result of investment, and innovation comes naturally. Innovation creates knowledge, and R&D creates new business. Innovation is the result of investment, and R&D comes naturally. R&D creates knowledge, and innovation creates new business. Which business principle suggests looking out beyond 36 months to envision a business's future? Building a culture of innovation Navigating the technology landscape Thinking like a venture capitalist Tearing down the walls Thinking like a venture capitalist How do global growth trends in information industries impact IT leaders? Demand for personnel globally will increase the need for bi-lingual managers. Information will flow from back-office workers to higher management for analysis. Downsizing, outsourcing, and layoffs will continue as organizations restructure. More mid-level managers will be required, thus flattening the corporate structure. Downsizing, outsourcing, and layoffs will continue as organizations restructure. Which trend will have the greatest impact on future business according to the World Future Society? Increased tensions between countries on scarce resources Domination of China and India in the information industries Negative rate of population growth in western countries Time as one of the most precious commodities Time as one of the most precious commodities Which cybersecurity attack monitors data traveling over a network including passwords and sensitive information? Phishing Spyware Spoofing Sniffing Sniffing Which hacker weapons rely on altering data as it travels on the Internet? Spam blogs Packet tampering WGU C954 WGU C954 Malicious code Elevation of privilege Packet tampering Which small electronic device changes user passwords automatically? Smart card Private Key Token Certificate Token Which security approach requires a username and password? Tri-factor Single-factor Two-factor Multifactor Single-factor Which type of authentication is based on recognition of physical characteristics such as voice or handwriting? Biometric Two-factor Single-factor Token Biometric What is a detailed plan for recovering information or a system in the event of a catastrophic event? Disaster recovery Backup and recovery Technological continuity Business continuity Disaster recovery As part of a disaster recovery plan, a company establishes a site that is a separate facility fully equipped facility where the company can move immediately after a disaster and resume business. Which type of site is this? Hot WGU C954 WGU C954 Ready Warm Cold Hot An organization wants to enhance daily operational decision making through the use of an operational support system. Which tool should be used to capture event information needed for processing newly updated information? Online transaction processing Online analytical processing Executive information system Decision support system Online transaction processing What do employees at the managerial level of an organization continually evaluate in order to hone the firm's abilities to identify, adapt to, and leverage change? Semistructured decisions Transaction reports Structured decisions Company operations Company operations Which term describes the agreed-upon time between the purchase and delivery of a product? Inventory cycle time Back order Inventory turnover Customer order cycle time Customer order cycle time What can a company use to build a product prototype for the purpose of testing user acceptance before beginning large-scale production? 3D printer Virtual factory Wireframe Sketch 3D printer WGU C954 WGU C954 What is used to represent key dates for activities that need to be accomplished? Project milestone Project deliverable Responsibility matrix Operational feasibility Project milestone Which tool links a project to an organization's overall business goals? Communication plan Project deliverable Project objectives Scope statement Scope statement What would a project lead use to identify the project's critical path? PERT chart Project milestones Responsibility matrix Communication plan PERT chart Which SMART criterion is used to analyze a deliverable outcome? Tangible Realistic Specific Measurable Measurable What is the primary distinction between nearshore and offshore outsourcing? Cost Language Technical skill Distance Distance What has in-house development been instrumental in creating? Industry growth Quality labor force WGU C954 WGU C954 Globalization Consulting companies Quality labor force Which software development methodology requires stakeholders to provide a comprehensive list of requirements? Waterfall Rapid application development (RAD) Extreme programming Scrum Waterfall Which software development methodology uses early prototypes to best align with stakeholders' expectations? Extreme programming Rapid application development (RAD) Waterfall Rational unified process (RUP) Rapid application development (RAD) Which software development methodology uses sequential gates? Rational unified process (RUP) Prototyping Waterfall Rapid application development (RAD) Rational unified process (RUP) Which phase of the systems development life cycle (SDLC) is occurring when an organization brings project pieces together and checks interoperability? Planning Testing Design Analysis Testing Which phase of the systems development life cycle (SDLC) involves programmers transforming a product into a new system? Development Testing WGU C954 WGU C954 Design Implementation Development A project team is reviewing the project scope to ensure it maps with stakeholder expectations. Which gate of the rational unified process (RUP) is the team executing? Transition Inception Elaboration Construction Inception An organization is operating an in-house developed system. Which phase of the waterfall methodology is the organization executing? Analysis Development Implementation Maintenance Maintenance What should a business analyst use to depict the activities of different users? Workflow modeling Paper prototyping Simulations Storyboarding Storyboarding Which prototyping method demonstrates how a solution operates? Storyboarding Simulation Paper prototyping Workflow modeling Simulation Which prototyping method is used to predict user acceptance prior to system development? Storyboards WGU C954 WGU C954 Workflow modeling Role playing Diagrams Role playing WGU C954