TXRH Server Validation Test 2026
Questions and Answers Guide
1. What is the First Time Guest Program Identifying and WOWing guests who have never eat-
en at TXRH before
2. Define the term "pocket check" An order taken that has not been placed in the POS
and forgotten
3. Example of full hands in, full hands Taking all dirty dishes and glasses back to the dish
out area
4. define the term "flagging" Placing a bev nap in front of a guest to signify they
have been greeted
5. What is an example of running sid- Refilling ice, making tea, running plates to dining
work room
6. Why is pre-busing important Helps with faster table turns, it gives the guest more
room, it reduces SA trips to the kitchen
7. What are the main categories of Suggestive selling, upselling, and sharing
Salesmanship
8. Telling a guest your favorite item is Suggestive selling
an example of
9. What is not an example of upselling? Refilling drinks
10. Why is the pivot point system used Prevents auctioning food, helps food runners, assists
the kitchen, and makes splitting checks easier
11. Which items are need to checkout A sales report with required signatures, all credit card
receipts, and a cash due or Cashlink shift report
12. When clocking out, what percentage 100%
of tips should be claimed
1/6
, TXRH Server Validation Test 2026
Questions and Answers Guide
13. What is the greet time for a table? 15-45 seconds
14. What is the proper delivery time of 2-3 minutes
drinks?
15. Deliver apps within 6-8 minutes
16. Salads are delivered within 5 minutes
17. Entrees are delivered within 12-15 minutes
18. Visiting a table within 2 min- A check back
utes/bites after food is delivered is
19. When taking children's orders, al- If the adults would like the children's food to come out
ways ask first or with the rest of the table
20. What is a great way to build regulars? Attend to needs, be genuine and show appreciation,
invite them back to see you
21. What should a server with heart al- Make eye contact, smile, and introduce yourself
ways do when greeting a table
22. What should a server with heart do Use the drink name when giving it to the guest and
when delivering drinks? ask if they would like a straw
23. What is the best way to connect with Engage in real conversation and make a connection
your guests
24. What is the menu tour? Walking guests through each part of the menu while
telling the story
25. When delivering food to guests, al- Deliver with pivot points and identify the items to
ways guests
2/6
Questions and Answers Guide
1. What is the First Time Guest Program Identifying and WOWing guests who have never eat-
en at TXRH before
2. Define the term "pocket check" An order taken that has not been placed in the POS
and forgotten
3. Example of full hands in, full hands Taking all dirty dishes and glasses back to the dish
out area
4. define the term "flagging" Placing a bev nap in front of a guest to signify they
have been greeted
5. What is an example of running sid- Refilling ice, making tea, running plates to dining
work room
6. Why is pre-busing important Helps with faster table turns, it gives the guest more
room, it reduces SA trips to the kitchen
7. What are the main categories of Suggestive selling, upselling, and sharing
Salesmanship
8. Telling a guest your favorite item is Suggestive selling
an example of
9. What is not an example of upselling? Refilling drinks
10. Why is the pivot point system used Prevents auctioning food, helps food runners, assists
the kitchen, and makes splitting checks easier
11. Which items are need to checkout A sales report with required signatures, all credit card
receipts, and a cash due or Cashlink shift report
12. When clocking out, what percentage 100%
of tips should be claimed
1/6
, TXRH Server Validation Test 2026
Questions and Answers Guide
13. What is the greet time for a table? 15-45 seconds
14. What is the proper delivery time of 2-3 minutes
drinks?
15. Deliver apps within 6-8 minutes
16. Salads are delivered within 5 minutes
17. Entrees are delivered within 12-15 minutes
18. Visiting a table within 2 min- A check back
utes/bites after food is delivered is
19. When taking children's orders, al- If the adults would like the children's food to come out
ways ask first or with the rest of the table
20. What is a great way to build regulars? Attend to needs, be genuine and show appreciation,
invite them back to see you
21. What should a server with heart al- Make eye contact, smile, and introduce yourself
ways do when greeting a table
22. What should a server with heart do Use the drink name when giving it to the guest and
when delivering drinks? ask if they would like a straw
23. What is the best way to connect with Engage in real conversation and make a connection
your guests
24. What is the menu tour? Walking guests through each part of the menu while
telling the story
25. When delivering food to guests, al- Deliver with pivot points and identify the items to
ways guests
2/6
