TXRH Texas Roadhouse Server Day One –
Four Exam Practice 2026
1. What is a mission statement? Legendary Food, Legendary Service
2. What are our Core Values? Passion, partnership, integrity, and fun all with
purpose
3. operational goals - first time guest
- leader at the door
- manager in the window
- legendary traning
- get excited
- taste and temp
4. What is the story? - Our hand cut steaks
- Fall ott the bone ribs
- Fresh baked bread
- Made from scratch sides
- Ice cold beers and legendary margaritas
5. What does G.R.O.W stand for? guest right of way
6. What does each letter of H.E.A.R.T stand - Howdy
for? - Engage
- Arrive
- Respond
- Thank You
7. H- Howdy in Heart - Greeting
- (15 - 45 sec)
- friendly
- energetic
- fun
8. E - Engage in Heart
1/9
, TXRH Texas Roadhouse Server Day One –
Four Exam Practice 2026
- drinks/order
- (2-3 min)
- knowledge
- passionate
- care / concern
9. A - Arrive in Heart - apps/salads/entree
- proud
- present
- attentive
10. deliver apps 6 - 8 min
11. deliver salads 5 min
12. deliver entrees 12-15 minutes
13. what is 2 bite / 2 min? checking back with customer within 2 bites or 2
min
14. R - Respond in Heart - maintenance/service
- 13 min
- kind
- courteous
- respectful
15. T - Thank you in Heart - wrap up
- 5 min
- genuine
- memorable
- grateful
16. Flagging to notify the table has been greeted or helped
with a white napkin
2/9
Four Exam Practice 2026
1. What is a mission statement? Legendary Food, Legendary Service
2. What are our Core Values? Passion, partnership, integrity, and fun all with
purpose
3. operational goals - first time guest
- leader at the door
- manager in the window
- legendary traning
- get excited
- taste and temp
4. What is the story? - Our hand cut steaks
- Fall ott the bone ribs
- Fresh baked bread
- Made from scratch sides
- Ice cold beers and legendary margaritas
5. What does G.R.O.W stand for? guest right of way
6. What does each letter of H.E.A.R.T stand - Howdy
for? - Engage
- Arrive
- Respond
- Thank You
7. H- Howdy in Heart - Greeting
- (15 - 45 sec)
- friendly
- energetic
- fun
8. E - Engage in Heart
1/9
, TXRH Texas Roadhouse Server Day One –
Four Exam Practice 2026
- drinks/order
- (2-3 min)
- knowledge
- passionate
- care / concern
9. A - Arrive in Heart - apps/salads/entree
- proud
- present
- attentive
10. deliver apps 6 - 8 min
11. deliver salads 5 min
12. deliver entrees 12-15 minutes
13. what is 2 bite / 2 min? checking back with customer within 2 bites or 2
min
14. R - Respond in Heart - maintenance/service
- 13 min
- kind
- courteous
- respectful
15. T - Thank you in Heart - wrap up
- 5 min
- genuine
- memorable
- grateful
16. Flagging to notify the table has been greeted or helped
with a white napkin
2/9
