USPS Sales And Services Associate Training Exam 2026
Edition 250 Actual Questions And Correct Detailed
Answers
What is written or typed at the bottom of an international article?-
ANSWER-The country name in all capital letters.
What is the maximum value for dutiable(international)
merchandise?-ANSWER-$400.
What are the maximum weights for Priority Mail International Flat rate
products?-ANSWER-Flat rate envelopes and small flat rate boxes have a 4 lb
limit. Medium and Large flat rate boxes have a 20 1b limit.
What are some features and benefits of Priority Mail Express International?-
ANSWER-Fast;$100 insurance (updated to $200);maximum weight 70 lbs;
money back guarantee to certain destinations;tracking service available;free
packaging; online postage incentives;can purchase additional insurance up
to $5,000;return receipt services.
What are some features and benefits of Global Express
Guaranteed?-ANSWER-Delivery in 1-3 business days;money-back
guarantee to certain destinations; includes delivery status
information;weight limits from 22-70 lbs depending on the country;$100
liability insurance;can purchase up to $2499additional insurance.
,Shipping Services are those products in which the Postal Service is
competitive with other delivery companies.What services does this include?-
ANSWER-Priority Mail Express,Priority MIail,Parcel Select,Parcel Return
Service.
What are the extra services that can be applied to Priority Mail Express?-
ANSWER-Return receipt,additional insurance, collect on delivery.
What are some features/benefits of Priority Mail?-ANSWER-2-3 day
delivery; free packaging and supplies; affordable.
What day of the month do you place Notice 32, Box Rent Service Fee Dues,
in the PO Box?-ANSWER-1st.
How many different sizes of PO Boxes are offered?-ANSWER-5.
If a PO Box is rented on July 17th, when would the 6 month renewal due date
be?-ANSWER-Jan 31st.
If a PO Box is rented on May 13th, when would the 6 month renewal due
date be?-ANSWER-Oct 31st.
,What two forms of ID are required for a customer to open a PO Box?-
ANSWER-Photo ID and an additional non-photo ID such as a corporate
ID,passport,proof of vehicle insurance or vehicle registration,current deed
or lease, state or government issued ID,military ID,university ID,alien
registration card, certificate of naturalization, or home insurance policy.
How many keys are assigned to the customer when renting a PO Box?-
ANSWER-2.
When opening a PO Box, if the information on the form does not match that
on the ID, further verification procedures must be conducted to substantiate
that the applicant resides or conducts business at the address shown. How
many days are you allowed to complete the verification?-ANSWER-3
business days.
What is the form used to open a PO Box?-ANSWER-Form PS 1093.
What procedures does the Post Office follow is a PO Box is not paid by the
10th day after the due date? -ANSWER-On the 11th day the box must be
closed and all mail is returned to the sender. The lock will be changed after
48 days. If the customer reopens the box after the 10th day,a late fee
applies.
, What is a caller service?-ANSWER-A premium service when the
customer needs more pick up times than a Firm Holdout and/or have
more mail than the biggest box will hold daily.
What is General Delivery designed for?-ANSWER-Transients,people waiting
to get PO boxes, temporary events. 30 days maximum period unless
approved by the postmaster.
How does package intercept work?-ANSWER-It allows customers to request
to have an item they sent through USPS to be intercepted prior to delivery
for a fee.
How long may a customer have Temporary Forwarding?-ANSWER-6months
and they may renew for an additional 6 months for a total of one year.
How long is PFS (Premium Forwarding Service)? How does it work?-ANSWER-
Not less than2 weeks or longer than 1 year. For a fee we will reship and
reroute ALL mail addressed to their primary address by means of weekly
Priority Mail shipment.
What are the minimum and maximum days to "hold" mail? - ANSWER3days
min/30 days max.
Edition 250 Actual Questions And Correct Detailed
Answers
What is written or typed at the bottom of an international article?-
ANSWER-The country name in all capital letters.
What is the maximum value for dutiable(international)
merchandise?-ANSWER-$400.
What are the maximum weights for Priority Mail International Flat rate
products?-ANSWER-Flat rate envelopes and small flat rate boxes have a 4 lb
limit. Medium and Large flat rate boxes have a 20 1b limit.
What are some features and benefits of Priority Mail Express International?-
ANSWER-Fast;$100 insurance (updated to $200);maximum weight 70 lbs;
money back guarantee to certain destinations;tracking service available;free
packaging; online postage incentives;can purchase additional insurance up
to $5,000;return receipt services.
What are some features and benefits of Global Express
Guaranteed?-ANSWER-Delivery in 1-3 business days;money-back
guarantee to certain destinations; includes delivery status
information;weight limits from 22-70 lbs depending on the country;$100
liability insurance;can purchase up to $2499additional insurance.
,Shipping Services are those products in which the Postal Service is
competitive with other delivery companies.What services does this include?-
ANSWER-Priority Mail Express,Priority MIail,Parcel Select,Parcel Return
Service.
What are the extra services that can be applied to Priority Mail Express?-
ANSWER-Return receipt,additional insurance, collect on delivery.
What are some features/benefits of Priority Mail?-ANSWER-2-3 day
delivery; free packaging and supplies; affordable.
What day of the month do you place Notice 32, Box Rent Service Fee Dues,
in the PO Box?-ANSWER-1st.
How many different sizes of PO Boxes are offered?-ANSWER-5.
If a PO Box is rented on July 17th, when would the 6 month renewal due date
be?-ANSWER-Jan 31st.
If a PO Box is rented on May 13th, when would the 6 month renewal due
date be?-ANSWER-Oct 31st.
,What two forms of ID are required for a customer to open a PO Box?-
ANSWER-Photo ID and an additional non-photo ID such as a corporate
ID,passport,proof of vehicle insurance or vehicle registration,current deed
or lease, state or government issued ID,military ID,university ID,alien
registration card, certificate of naturalization, or home insurance policy.
How many keys are assigned to the customer when renting a PO Box?-
ANSWER-2.
When opening a PO Box, if the information on the form does not match that
on the ID, further verification procedures must be conducted to substantiate
that the applicant resides or conducts business at the address shown. How
many days are you allowed to complete the verification?-ANSWER-3
business days.
What is the form used to open a PO Box?-ANSWER-Form PS 1093.
What procedures does the Post Office follow is a PO Box is not paid by the
10th day after the due date? -ANSWER-On the 11th day the box must be
closed and all mail is returned to the sender. The lock will be changed after
48 days. If the customer reopens the box after the 10th day,a late fee
applies.
, What is a caller service?-ANSWER-A premium service when the
customer needs more pick up times than a Firm Holdout and/or have
more mail than the biggest box will hold daily.
What is General Delivery designed for?-ANSWER-Transients,people waiting
to get PO boxes, temporary events. 30 days maximum period unless
approved by the postmaster.
How does package intercept work?-ANSWER-It allows customers to request
to have an item they sent through USPS to be intercepted prior to delivery
for a fee.
How long may a customer have Temporary Forwarding?-ANSWER-6months
and they may renew for an additional 6 months for a total of one year.
How long is PFS (Premium Forwarding Service)? How does it work?-ANSWER-
Not less than2 weeks or longer than 1 year. For a fee we will reship and
reroute ALL mail addressed to their primary address by means of weekly
Priority Mail shipment.
What are the minimum and maximum days to "hold" mail? - ANSWER3days
min/30 days max.
