ITIL 4 Key Learning Concepts Exam Questions With All Correct Detailed Answers A+ Pass

ITIL 4 Key Learning Concepts Exam Questions With All Correct Detailed Answers A+ Pass Value - Answer- The perceived benefits, usefulness, and importance of something. Organization - Answer- A person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives. Service Management - Answer- A set of specialized organizational capabilities for enabling value for customers in the form of services. Service Relationships are established between - Answer- two or more stakeholder organizations to co-create value Provider - Answer- organization that creates and delivers services Consumer - Answer- organization that receives services The three roles involved in service consumption - Answer- customers, users, sponsors Product - Answer- A configuration of an organization's resources designed to offer value for a consumer. Service - Answer- a means of enabling value co-creation by facilitating desired outcomes for customers. Service offering - Answer- description of one or more services designed to address the needs of a target consumer group. Service offering may include - Answer- Goods, Access to resources, Service actions Value Co-Creation - Answer- requires collaboration between the provider and the consumer. Service Consumer - Answer- A generic role that is used to simplify the definition and description of the structure of service relationships. Cost - Answer- The amount of money spent on a specific activity or resource. Risk - Answer- A possible event that could cause harm or loss, or make it more difficult to achieve objectives. Utility - Answer- The functionality offered by a product or service to meet a particular need Warranty - Answer- Assurance that a product or service will meet agreed requirements. The four dimensions are - Answer- Organizations and people Information and technology Partners and suppliers Value streams and processes Key to SVS - Answer- Opportunity and Demand The outcome of SVS - Answer- Value. The perceived benefits, usefulness, and importance of something. The ITIL SVS Describes - Answer- the components and activities of the organization unite as a system to enable value creation. ITIL Service Value Chain (SVS) six value chain activities are - Answer- plan improve engage design & transition obtain/build deliver and support Guiding principle - Answer- A recommendation that guides an organization in all circumstances. Activities conducted by the organization should link back directly or indirectly to - Answer- Value huge initiatives must be accomplished - Answer- Iteratively Ensure the ______ people are involved in initiatives. - Answer- Right People Work Holistically means - Answer- no service, practice, process, department, or supplier stands alone. Best Practice - Answer- Keep it simple and always use the minimum number of steps to accomplish an objective. Maximize the Value of - Answer- the work carried out by human and technical resources. Seven guiding principles - Answer- Focus on value Start where you are Progress iteratively with feedback Collaborate and promote visibility Think and work holistically Keep it simple and practical Optimize and automate Management practice - Answer- A set of organizational resources designed for performing work or accomplishing an objective.