VITA ADVANCED TEST EXAM
2026 UPDATED QUESTIONS AND
VERIFIED ANSWERS GRADED A+
| ASSURED SUCCESS
VOLUNTEER STANDARDS OF CONDUCT TEST QUESTIONS
1. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters,
client facilitators, tax preparers, quality reviewers, etc.) must: - 🧠 ANSWER
✔✔a. Annually pass the Volunteer Standards of Conduct (VSC)
certification test with a score of
, 80% or higher.
b. Sign and date the Form 13615, Volunteer Standards of Conduct
Agreement, agreeing to
comply with the VSC by upholding the highest ethical standards.
c. Pass the Advanced tax law certification.
d. All of the above.
e. Both a and b <<< CORRECT
2. Can a volunteer be removed and barred from the VITA/TCE program for
violating the Volunteer Standards of Conduct? - 🧠 ANSWER ✔✔Yes
3. If a taxpayer offers you a $20 bill because they were so happy about the
quality service they received, what is the appropriate action to take? - 🧠
ANSWER ✔✔Thank the taxpayer, and explain that you cannot accept any
payment for your services.
4. Jake is an IRS tax law-certified volunteer preparer at a VITA/TCE site.
When preparing a return for Jill, Jake learns that Jill does not have a bank
account to receive a direct deposit of her refund. Jill is distraught when
Jake tells her the paper refund check will take three to four weeks longer
than the refund being direct deposited. Jill asks Jake if he can deposit her
2026 UPDATED QUESTIONS AND
VERIFIED ANSWERS GRADED A+
| ASSURED SUCCESS
VOLUNTEER STANDARDS OF CONDUCT TEST QUESTIONS
1. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters,
client facilitators, tax preparers, quality reviewers, etc.) must: - 🧠 ANSWER
✔✔a. Annually pass the Volunteer Standards of Conduct (VSC)
certification test with a score of
, 80% or higher.
b. Sign and date the Form 13615, Volunteer Standards of Conduct
Agreement, agreeing to
comply with the VSC by upholding the highest ethical standards.
c. Pass the Advanced tax law certification.
d. All of the above.
e. Both a and b <<< CORRECT
2. Can a volunteer be removed and barred from the VITA/TCE program for
violating the Volunteer Standards of Conduct? - 🧠 ANSWER ✔✔Yes
3. If a taxpayer offers you a $20 bill because they were so happy about the
quality service they received, what is the appropriate action to take? - 🧠
ANSWER ✔✔Thank the taxpayer, and explain that you cannot accept any
payment for your services.
4. Jake is an IRS tax law-certified volunteer preparer at a VITA/TCE site.
When preparing a return for Jill, Jake learns that Jill does not have a bank
account to receive a direct deposit of her refund. Jill is distraught when
Jake tells her the paper refund check will take three to four weeks longer
than the refund being direct deposited. Jill asks Jake if he can deposit her
