IAAP Cap Exam - Practice Exam Questions and Answers

IAAP Cap Exam - Practice Exam
Questions and Answers
EachMorganizationMhasMitsMownMculture,MwhichMreflectsMkeyMvalues,MbeliefsMandMattitu
des.MWhichMculturalMsymbolMinfluencesMtheMorganization'sMstyleMofMdoingMbusiness?

A.MemployeeMattitudes

B.MdressMcodes

C.McustomerMservice

D.MofficeMterminologyM-MAnswerM



DuringMwhichMstageMdoMmembersMofMaMteamMbeginMtoMunderstandMtheirMboundaries,
MinappropriateMbehaviors,MandMwhoMisMinMcharge?

A.Mforming

B.Mstorming

C.Mperforming

D.MadjourningM-MAnswerM



WhichMisMNOTManMexampleMofMaMmobileMapplication?

A.MKickstarter.com

B.MGoogleMDrive

C.MMicrosoftMTeams

D.MWazeM-MAnswerM



WhichMisMNOTManMexampleMofMusingMaMnetworkMtoMcommunicate?

A.MGoogleMChrome

B.MMicrosoftMSharePoint

C.MFacebook

D.MLinkedInM-MAnswerM



TeamsMareManMimportantMpartMofManMorganizationMbecauseMthey

A.MDoMnotMrequireMoversightMfromMmanagement

B.MRelieveMheavyMworkloadsMofMmanagers

,C.MCombineMtheMskillsMandMexperiencesMofMindividuals

D.MAllowMyouMtoMdelegateMyourMdailyMworkloadM-MAnswerM



LeadershipMcanMbeMdefinedMasManyMofMtheMfollowingMEXCEPT

A.MOrganizingMandMdirectingMpeopleMtoMaccomplishMgoals.

B.MGivingMdirectionMforManMactivityMorMoperation.

C.MBeingMaMguide,MespeciallyMbyMgoinMginMadvanceMofMothers.

D.MinspiringMandMmotivatingMothersMtoMachieveMgoals.M-MAnswerM



AnMinfographicMmayMcommunicateMaMmessageMusingMallMofMtheMfollowingMEXCEPT

A.MPictures

B.MExcelMCharts

C.MProcessesMandMworkflow

D.MVisualMnarrativesM-MAnswerM



AMkeyMcorporateMbenefitMofMaMdiverseMworkforceMincludes

A.McomplianceMwithMaffirmativeMactionMpoliciesMandMprocedures

B.MProvidingMopportunitiesMforMdifferentMperspectives,Mvalues,MandMideas.

C.MBetterMcommunicationMwithMinternationalMcustomers

D.MEnvironmentsMthatMallowMemployeesMtoMexperienceMdifferentMculturesM-MAnswerM



ConflictMinMtheMworkforceMcanMbeMpreventedMby

A.MCommunicatingMclearlyMtoMothersMwithMrespectMforMeveryone'sMopinion

B.MAssumingMeveryoneMunderstandsMyourMperspective

C.MonlyMlisteningMtoMopinionsMandMsuggestionsMwithMwhichMyouMagree

D.MHavingMseveralMmeetingsMwhereMyouMcommunicateMvaguelyMonMtheMissuesM-
MAnswerM



WhichMformalMstructureMdictatesMhowMjobsMareMdividedMandMcoordinated?

A.MCentralization

B.MWorkMspecialization

,C.MOrganizational

D.MChainMofMCommandM-MAnswerM



ConflictMresolutionMinvolvesMallMofMtheMfollowingMEXCEPT

A.MrecognizingMtheMconflictMandMcommittingMtoMresolvingMtheMissue

B.MreviewingMtheMspecificsMandMconsideringMallMtheMviewpointsMtoMavoidMconfusion

C.MgettingMtheMentireMteamMtoMagreeMtoMtheMsolutionMorMapproachMtoMresolveMtheM
conflict

D.MgettingMtheMmajorityMtoMagreeMonMhowMtoMresolveMtheMconflictM-MAnswerM



WhichMareMtheMfiveMcommonMvaluesMconsistentMwithMethicalMchoices?

A.Mhonesty,Maccuracy,Mresponsibility,Mfairness,MandMempathy

B.Mhonesty,Mfairness,Mrespect,Mresponsibility,MandMcompassion

C.Mhonesty,Mpunctuality,Mknowledge,Mfairness,MandMrespect

D.Mhonesty,Mfairness,Maccuracy,Mrespect,MandMpunctualityM-MAnswerM



WhichMstatementMisMtrueMregardingMcross-functionalMteamsMinManMorganization?

A.MtheyMresolveMproblemsMusingMtheirMexpertiseMandMbusinessMacumen

B.MtheyMorganizeMeventsMcoordinateMactions

C.MtheyMrelyMheavilyMonMemails,MconferenceMcalls,MandMtechnology

D.MtheyMdisbandMafterMaMspecificMproblemMisMsolvedM-MAnswerM



WhichMBESTMdescribesMeffectiveMleaders?

A.MtheyMmotivateMemployeesMtoMfocusMonMshort-termMsuccess

B.MtheyMsetMgoodMexamplesMandMmotivateMemployeesMtoMfocusMonMlong-termMsuccess

C.MtheyMprovideMemployeesMwithMpurposeMtoMcompleteMtheMgoalsMofMtheMorganization

D.MtheyMinspireMemployeesMtoMfocusMonMshort-termMsuccessM-MAnswerM



ItMisMyourMgoalMtoMchangeMjobs.MWhichMisMtheMBESTMstrategyMtoMaccomplishMthisMg
oal?

A.MCompleteMasMmanyMapplicationsMasMpossible

B.MconnectMwithMfriendsMandMcolleagues

, C.MtakeMeducationalMcourses

D.MPostMitMonMFacebookM-MAnswerM



AMconflictMhasMcontinuedMforMmonthsMbetweenMseveralMworkMgroups.MitsMisMresulting
MinMfailedMcommunicationMandMemployeeMturnover.MWhichMisMtheMBESTMcourseMofMac
tion?

A.MSendMoutMaMmemoMdemandingMthatMitMstop.

B.MFireMtheMmembersMcreatingMtheMconflict

C.MUseMaMmediatorMtoMhelpMresolveMtheMconflict

D.MDetermineMtheMcauseMofMtheMconflictMandMdocumentMit.M-MAnswerM



WhichMthree-stepMprocessMadaptsMtoMblogging?

A.Mplan-write-complete

B.Mresearch-plan-write

C.Mplan-write-edit

D.Mresearch-plan-editM-MAnswerM



EmploymentMlawMprotectsMemployersMandMemployees.MWhichMlegislationMwasMpassedMto
MprotectMgeneticMinformationMfromMbeingMusedMinMpromotionalMprocesses?

A.MADA

B.MADEA

C.MGINA

D.MHIPAAM-MAnswerM



AtMtheMendMofMeachMyear,MtheMmanagerMmeetsMwithMeachMstaffMmemberMtoMidentify
MandMagreeMonMgoalsMforMtheMupcomingMyear.MWhichMisMtheMBESTMdescriptionMofMt
hisMstyleMofMmanagement?

A.MmanagementMbyMobjectives

B.MSituational

C.MPathfinding

D.MTeachingM-MAnswerM