OST 288 CHAPTER 1 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED
A+||BRAND NEW
Which person is usually the first person encountered either by phone or
in person and represents the office as a whole? Ans✓✓✓ administrative
medical assistant
Hope worked as an administrative medical assistant but was dismissed
from her position after numerous patients complained about how they
were greeted. Hope claims that she always used an appropriate verbal
greeting with each patient. Which of the following may have contributed
to the miscommunication between Hope and the patients? Ans✓✓✓
nonverbal facial expressions and tone of voice
_______ means logically and systematically planning steps to
accomplish a task. Ans✓✓✓ Problem-solving
A(n) __________ maintains pain relief and bodily function stability
during surgery. Ans✓✓✓ anesthesiologist
While searching online for a medical assistant position, Bailey noticed
that several opportunities required CPC, RMA, or other current
credentials. Which of the following key words or phrases could she use
to search the Internet for the meaning of these terms? Ans✓✓✓
certification
, Body posture, voice tonality, and facial expressions are a few examples
of what type of communication? Ans✓✓✓ nonverbal
Physicians rank _____ as the most important employee trait. Ans✓✓✓
accuracy
This type of scheduling is popular because of its ease of searching and
time-saving convenience Ans✓✓✓ electronic scheduling.
The __________ assistant is able to respond calmly to last-minute
assignments to meet deadlines under pressure. Ans✓✓✓ flexible
Mrs. Smale comes into the office and is angry about a bill she received
in the mail and is yelling at you. How should you handle the situation?
Ans✓✓✓ Remain calm and courteous.
If your office has a sign-in sheet and you leave this sign-in information
to be viewed by others, you are violating Ans✓✓✓ HIPAA.
When speaking with terminally ill patients, what types of topics should
you discuss? Ans✓✓✓ short-term topics
If you are not at the reception desk when a patient checks in, upon
returning you should immediately Ans✓✓✓ acknowledge the patient
with a smile and a greeting.
ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED
A+||BRAND NEW
Which person is usually the first person encountered either by phone or
in person and represents the office as a whole? Ans✓✓✓ administrative
medical assistant
Hope worked as an administrative medical assistant but was dismissed
from her position after numerous patients complained about how they
were greeted. Hope claims that she always used an appropriate verbal
greeting with each patient. Which of the following may have contributed
to the miscommunication between Hope and the patients? Ans✓✓✓
nonverbal facial expressions and tone of voice
_______ means logically and systematically planning steps to
accomplish a task. Ans✓✓✓ Problem-solving
A(n) __________ maintains pain relief and bodily function stability
during surgery. Ans✓✓✓ anesthesiologist
While searching online for a medical assistant position, Bailey noticed
that several opportunities required CPC, RMA, or other current
credentials. Which of the following key words or phrases could she use
to search the Internet for the meaning of these terms? Ans✓✓✓
certification
, Body posture, voice tonality, and facial expressions are a few examples
of what type of communication? Ans✓✓✓ nonverbal
Physicians rank _____ as the most important employee trait. Ans✓✓✓
accuracy
This type of scheduling is popular because of its ease of searching and
time-saving convenience Ans✓✓✓ electronic scheduling.
The __________ assistant is able to respond calmly to last-minute
assignments to meet deadlines under pressure. Ans✓✓✓ flexible
Mrs. Smale comes into the office and is angry about a bill she received
in the mail and is yelling at you. How should you handle the situation?
Ans✓✓✓ Remain calm and courteous.
If your office has a sign-in sheet and you leave this sign-in information
to be viewed by others, you are violating Ans✓✓✓ HIPAA.
When speaking with terminally ill patients, what types of topics should
you discuss? Ans✓✓✓ short-term topics
If you are not at the reception desk when a patient checks in, upon
returning you should immediately Ans✓✓✓ acknowledge the patient
with a smile and a greeting.
