leadership begins... - CORRECT ANSWER✅✅*within* the individual (values, integrity, self-awareness)
what do effective leaders do? - CORRECT ANSWER✅✅inspire others and build commitment to a shared
future
transformational leaders - CORRECT ANSWER✅✅communicate honestly, involve staff, and build trust;
vision + inspiration + empowerment
transformational leaders during hard times - CORRECT ANSWER✅✅raises, staffing limits
what includes reflection after challenging interactions to improve future performance - CORRECT
ANSWER✅✅emotionally intelligent leadership
transactional leadership - CORRECT ANSWER✅✅task/reward focused, policies/procedures,
performance-based rewards
situational leadership - CORRECT ANSWER✅✅adjusts approach to the staff member's
competence/commitment and the situation
motivation and satisfaction increases with: - CORRECT ANSWER✅✅autonomy, recognition, growth
opportunities, participation in decision making
what can also motivate staff - CORRECT ANSWER✅✅money, benefits, and job security to help prevent
dissatisfaction, but don't reliably create motivation
empowerment strategies - CORRECT ANSWER✅✅-shared governance councils or committees
-staff involvement in practice decisions
-regular meetings where staff share ideas and best practices
-creating opportunities for leadership within scope (charge roles, project leads)
, what do strong teams have - CORRECT ANSWER✅✅-shared mission and purpose
-mutual respect and trust
-commitment and accountability
-open communication
-constructive conflict
what happens to a team with "no conflict" - CORRECT ANSWER✅✅may be avoiding issues, limiting
innovation, or lacking psychological safety
synergy happens when? - CORRECT ANSWER✅✅members *actively listen* and build on each other's
contributions
what separates a true team member from a "group participant" - CORRECT ANSWER✅✅commitment
how to view conflict - CORRECT ANSWER✅✅-conflict show be viewed as *expected* in complex
healthcare settings
-seeing conflict as normal helps teams respond constructively rather than defensively
intrapersonal conflict - CORRECT ANSWER✅✅inner struggle (ex: loyalty to staff vs. loyalty to
organization)
interpersonal conflict - CORRECT ANSWER✅✅between people (staff vs. staff, staff vs. manager)
collaborating - CORRECT ANSWER✅✅(best long term), addresses the needs of all parties, builds trust
compromising - CORRECT ANSWER✅✅each side gives up something
accommodating - CORRECT ANSWER✅✅one side yields to preserve harmony (may breed resentment if
repeated)