1|Pa ge
NHA CCMA TEST FINAL EXAM AND PRACTICE EXAM 2026-
2027 BANK 2 VERSIONS QUESTIONS WITH DETAILED
VERIFIED ANSWERS EXAM QUESTIONS WILL COME
FROM HERE (100% CORRECT ANSWERS A+ GRADED
Wave scheduling - ANSWERS--3 patients scheduled at the same time,
see in the order that they arrive (so one pt arriving late does not disrupt
schedule)
Modified wave scheduling - ANSWERS--Allocates 2 pts to arrive at a
specified time and the 3rd to arrive approximately 30 min later, or pts
are seen in intervals during 1st half of the hour with no pts seen during
2nd half of the hour; timely sequence continuous throughout the day
Double-booking - ANSWERS--2 pts are scheduled at the same time to
see the same provider; used to work in a pt with an acute illness when
no other time is available; creates delays
can also be used to schedule 2 pts for the same time slot in an office
with multiple providers for short visits
Cluster scheduling - ANSWERS--grouping pts who have similar
conditions into specific time slots or days
,2|Pa ge
Open hours scheduling - ANSWERS--pts arrive at their convenience and
are seen on first-come, first-served basis
Scheduling an internal appointment with a patient - ANSWERS--Name,
DOB, reason for visit
Determine amount of time, day and time the pt prefers, and consider
availability/provider preferences/pt habits
Scheduling an external appointment (new pt) - ANSWERS--Name, DOB,
address, contact, insurance, SSN, emergency contact
Give registration packet with medical history form and notice of privacy
practices
How much time for a new patient appointment? - ANSWERS--30
minutes minimum
What should you tell a patient if there is a delay? - ANSWERS--They
have the option to wait or reschedule
Notice of Privacy Practices - ANSWERS--A notification by providers
required by the HIPAA Privacy Rule that provides an understandable
explanation of patients' rights with respect to their personal health
information and the privacy practices of their providers
,3|Pa ge
How long should a patient wait in the waiting room? - ANSWERS--No
more than 15 minutes
Steps for filing medical records - ANSWERS--1. Conditioning (group
related papers together, rmv clips/staples, attaching smaller papers to
larger sheets, fixing damaged records)
2. Releasing (marking form to be filed)
3. Indexing and coding (determining where to place the original record
in the file and whether it needs to be cross-referenced in another
section)
4. Sorting (ordering papers in filing structure)
5. Storing and filing (securing documents permanently to ensure they
don't become misplaced)
Alphabetic filing - ANSWERS--Last name, first name, middle initial
Traditional system most widely used
Numeric filing - ANSWERS--Arranging files by a numbered order
Combined with color coding and used for larger health
centers/hospitals
, 4|Pa ge
Saves time, additional confidentiality, unlimited expansion
Subject filing - ANSWERS--Either an alphabetic or alphanumeric code is
assigned to general correspondence
Shingling filing - ANSWERS--New report laid on top of older report
How long to keep a Medicare or Medicaid patient record - ANSWERS--
10 years
Source-oriented medical record (SOMR) - ANSWERS--Patient file
organized according to the source of information/who supplied the
data
Lab, radiology
SOAP - ANSWERS--subjective, objective, assessment, plan
CHEDDAR - ANSWERS--chief complaint, history, examination, details,
drugs/dosages, assessment, return visit information or referral
Computerized physician order entry (CPOE) - ANSWERS--Electronic
medical record system function that allows providers to digitally order
lab and radiology testing, treatments, referrals, Rx
NHA CCMA TEST FINAL EXAM AND PRACTICE EXAM 2026-
2027 BANK 2 VERSIONS QUESTIONS WITH DETAILED
VERIFIED ANSWERS EXAM QUESTIONS WILL COME
FROM HERE (100% CORRECT ANSWERS A+ GRADED
Wave scheduling - ANSWERS--3 patients scheduled at the same time,
see in the order that they arrive (so one pt arriving late does not disrupt
schedule)
Modified wave scheduling - ANSWERS--Allocates 2 pts to arrive at a
specified time and the 3rd to arrive approximately 30 min later, or pts
are seen in intervals during 1st half of the hour with no pts seen during
2nd half of the hour; timely sequence continuous throughout the day
Double-booking - ANSWERS--2 pts are scheduled at the same time to
see the same provider; used to work in a pt with an acute illness when
no other time is available; creates delays
can also be used to schedule 2 pts for the same time slot in an office
with multiple providers for short visits
Cluster scheduling - ANSWERS--grouping pts who have similar
conditions into specific time slots or days
,2|Pa ge
Open hours scheduling - ANSWERS--pts arrive at their convenience and
are seen on first-come, first-served basis
Scheduling an internal appointment with a patient - ANSWERS--Name,
DOB, reason for visit
Determine amount of time, day and time the pt prefers, and consider
availability/provider preferences/pt habits
Scheduling an external appointment (new pt) - ANSWERS--Name, DOB,
address, contact, insurance, SSN, emergency contact
Give registration packet with medical history form and notice of privacy
practices
How much time for a new patient appointment? - ANSWERS--30
minutes minimum
What should you tell a patient if there is a delay? - ANSWERS--They
have the option to wait or reschedule
Notice of Privacy Practices - ANSWERS--A notification by providers
required by the HIPAA Privacy Rule that provides an understandable
explanation of patients' rights with respect to their personal health
information and the privacy practices of their providers
,3|Pa ge
How long should a patient wait in the waiting room? - ANSWERS--No
more than 15 minutes
Steps for filing medical records - ANSWERS--1. Conditioning (group
related papers together, rmv clips/staples, attaching smaller papers to
larger sheets, fixing damaged records)
2. Releasing (marking form to be filed)
3. Indexing and coding (determining where to place the original record
in the file and whether it needs to be cross-referenced in another
section)
4. Sorting (ordering papers in filing structure)
5. Storing and filing (securing documents permanently to ensure they
don't become misplaced)
Alphabetic filing - ANSWERS--Last name, first name, middle initial
Traditional system most widely used
Numeric filing - ANSWERS--Arranging files by a numbered order
Combined with color coding and used for larger health
centers/hospitals
, 4|Pa ge
Saves time, additional confidentiality, unlimited expansion
Subject filing - ANSWERS--Either an alphabetic or alphanumeric code is
assigned to general correspondence
Shingling filing - ANSWERS--New report laid on top of older report
How long to keep a Medicare or Medicaid patient record - ANSWERS--
10 years
Source-oriented medical record (SOMR) - ANSWERS--Patient file
organized according to the source of information/who supplied the
data
Lab, radiology
SOAP - ANSWERS--subjective, objective, assessment, plan
CHEDDAR - ANSWERS--chief complaint, history, examination, details,
drugs/dosages, assessment, return visit information or referral
Computerized physician order entry (CPOE) - ANSWERS--Electronic
medical record system function that allows providers to digitally order
lab and radiology testing, treatments, referrals, Rx
