CPHQ Practice Exam Questions WITH
CORRECT ANSWERS
When cconsidering cthe cuse cof can cexternal csubject cmatter cexpert c(SME), cwhich cof cthe
cfollowing cis cmost ccritical?
A. cleadership's cpersonal cpreference
B. cgeographic clocation cof cthe cSME
C. ccost cof cthe cSME's cservices
D. creferences cof cthe cSME c- ccorrect canswers✔✔D. creferences cof cthe cSME
The cpositive cclinical creputation cprovides ccredibility csupport cto cthe cproject.
To cavoid cmisinterpreting cvariances, cwhich cof cthe cfollowing cstatistical ctools cshould cbe
cused?
A. ccontrol cchart
B. cfishbone cdiagram
C. cforce cfield canalysis
D. cPareto cchart canalysis c- ccorrect canswers✔✔A. ccontrol cchart
Control ccharts cexhibit cpoints cbetween ccontrol climits, ctherefore cdisplaying cthe cvariation.
An coperating croom ccirculating cnurse creported cthat cthe cinstrument ccount cindicated ca
cmissing cclamp. cX-ray cfindings cwere cnegative, cand cthe cpatient cshowed cno cadverse
ceffects. cThis coccurrence cis can cexample cof
which cof cthe cfollowing?
A. cclaims cmanagement
B. cmalpractice
C. cclinical cincompetency
D. cpotentially ccompensable cevent c- ccorrect canswers✔✔D. cpotentially ccompensable
cevent
Although cthe cclamp cwas cnot cfound, cthis chas cpotential cto cbecome ca ccompensable cevent.
cA cpotentially
compensable cevent cis can cevent cfor cwhich cthere cis crisk cof cfuture cclaim cor csettlement.
Training cis cbeing cdetermined cbased con ctreatment crecord creview cresults. cThe cfollowing
cweighted cresults care cavailable: cBased con cthese cresults, cwhich cof cthe cfollowing careas
cshould ctake cpriority cfor ctraining? c(Image cmissing)
A. cassessment
B. cexternal ccommunication
C. ccare cplan
D. cprogress cnotes c- ccorrect canswers✔✔C. ccare cplan
When cranked cby cweight cand cnon-compliance c(weight*(100-%compliance)), ccare cplan
results cin cthe chighest cweighted crank.
A chealthcare centity cinitiating cre-structuring cmust cconsider cthe cimpact con cstaff cto censure
cthe cgreatest copportunity cfor csuccess cby
,A. cdefining cthe cconcepts cof cre-structuring cto cthe cstaff cand cthe ccommunity.
B. cplanning ccarefully, ccommunicating copenly, cand cleading ceffectively.
C. cdeveloping cpolicies cto cassist cin cthe cchange cprocess cso cthat cfear cwill cbe cminimized.
D. cselecting ca cconsultant, cconducting ca cneeds cassessment, cand canalyzing cresults. c-
ccorrect canswers✔✔B. cplanning ccarefully, ccommunicating copenly, cand cleading
ceffectively
Best canswer, cthese cactions cpromote ctransparency cand ctrust cthrough ccommunication
cand cleadership.
During cquality cmanagement cdata canalysis cactivities, cPareto ccharts care cmost
cappropriately cused cfor
A. cdisplaying cparts cof ca cwhole.
B. cdisplaying ctrends cover ctime.
C. cdetermining ccause cand ceffect crelationships.
D. cdetermining cpriorities camong ccontributing cfactors. c- ccorrect canswers✔✔D.
cdetermining cpriorities camong ccontributing cfactors.
Pareto ccharts cmost cappropriately cassist cto cdetermine cpriority cusing crepresented cvalues.
A cclinical cpathway con cthe cmanagement cof chip cfractures chas cbeen cdeveloped cby ca cmulti-
disciplinary cteam cand cimplemented cin ca clarge cteaching chospital. cAfter cmonitoring cfor c6
cmonths, cthe clength cof cstay ccontinues cto cexceed cthe cguidelines. cWhich cof cthe cfollowing
cshould cbe cthe cnext cstep?
A. cEvaluate ccompliance cwith cthe cpathway.
B. cCorrelate cthe cpathway cwith cstaffing clevels.
C. cRe-educate cthe cstaff con cthe cpurpose cof cthe cpathway.
D. cContinue cto cmonitor, cand ccollect cadditional cdata. c- ccorrect canswers✔✔A. cEvaluate
ccompliance cwith cthe cpathway.
Evaluation cof ccompliance cwith cthe cproven c(pathway) cshould cbe cconducted cfirst cto csee cif
cthat cmay cbe
influencing cthe clack cof cchange cin cthe coutcome.
A cnew cquality cdirector chas creviewed cthe cinformation crelated cto cthe cQuality cCouncil
cminutes, cand cnotes cthe cfollowing: c- cThe ccouncil cmeets cquarterly. cMeetings clast
capproximately c2 chours. c- cThe ccouncil croster
includes call cclinical cdepartment cmanagers cand cthe cquality cdirector. cAttendance cranges
cfrom c45-60%. c- cThe cprimary crole cof cthe ccouncil cis cto creceive cdepartment cquality
creports, cwhich care cthen cforwarded cto cthe corganization's cgoverning cbody. cBased con cthe
cinformation cabove, cwhich cof cthe cfollowing cactions cis cmost cappropriate?
A. cRequire cdepartments cto cforward creports cfor creview cprior cto cthe cmeetings.
B. cRedefine cthe ccouncil's crole cto ccoordinate cand cprioritize cquality cactivities.
C. cSwitch cto ca cmonthly cmeeting cwith ca cnew cagenda cformat.
D. cEliminate cthe ccouncil cand cdirectly creport cquality cdata cto cthe cgoverning cbody. c- ccorrect
canswers✔✔B. cRedefine cthe ccouncil's crole cto ccoordinate cand cprioritize cquality cactivities.
This cis cthe cbest canswer cavailable.
,An cannual cevaluation cof ca claboratory's cquality cprogram cidentified cno copportunities cfor
cimprovement. cWhich cof cthe cfollowing celements cof cthe cprogram cshould cbe creviewed?
A. cperformance cindicators
B. cformat cof cdata cdisplay
C. ccommittee cmeeting cattendance
D. cfrequency cof cdata ccollection c- ccorrect canswers✔✔A. cperformance cindicators
Performance cindicators cneed cto cbe creviewed cfor cneed cfor crevision.
The cfollowing ctable cshows cthe cpercentage cof chospital-acquired cpressure culcers: cWhich
cof cthe cfollowing cshould cthe chealthcare cquality cprofessional cdo cnext?
A. cImplement ca cnew cpressure culcer cprotocol.
B. cRe-educate cstaff.
C. cContinue cto ctrack cand ctrend cthe cdata.
D. cConduct ca cfocused canalysis cof cpressure culcer ccases. c- ccorrect canswers✔✔D.
cConduct ca cfocused canalysis cof cpressure culcer ccases.
Advanced-stage, chospital-acquired cpressure culcers care cconsidered cnever-events.
cBecause cthis cis ca
significant cpatient csafety cissue, cit cis cimportant cto cnot cdelay canalysis cso cthat ctrends cand
copportunities cfor
improvement ccan cbe cdetermined.
Medication creconciliation cis ca cprocess cintended cto
A. cidentify cand cresolve cdiscrepancies.
B. cinvestigate cformulary cdiscrepancies.
C. cincrease cuse cof celectronic cmedication cadministration.
D. cimprove cefficiency cof cmedication cadministration. c- ccorrect canswers✔✔A. cidentify
cand cresolve cdiscrepancies.
Correct; cthe cdefinition cof cmedication creconciliation cis ca cprocess cof cidentifying cthe cmost
caccurate clist cof
all cmedications cby ccomparing cthe cmedical crecord cto can cexternal clist cof cmedications.
One cdifference cbetween ccontinuous cquality cimprovement cand ctraditional cquality
cassurance cis cthat cquality cimprovement calways
A. crequires cthe capplication cof cstatistical cprocess ccontrol.
B. cexcludes cmonitoring cand cevaluation cof ccare cprovided.
C. cfocuses con csystems cor cprocesses.
D. caddresses cpotential cproblems c- ccorrect canswers✔✔C. cfocuses con csystems cor
cprocesses
Quality cimprovement cis cfocused con csystems, cprocesses, cand cgroups cto cimprove.
cQuality cassurance cis
focused con cmonitoring cproblem careas cor cindividuals. cStatistical cprocess ccontrol cmay cbe
cemployed ca ctool cto
facilitate cquality cimprovement, cbut cis cnot ca crequired ccomponent cof cquality cimprovement.
According cto ccontinuous cquality cimprovement cprinciples, cwhich cof cthe cfollowing
cconcepts cis cmost cimportant?
, A. cfinancial cimpact
B. cconstancy cof cpurpose
C. cresistance cto cchange
D. cperformance cof cindividual c- ccorrect canswers✔✔B. cconstancy cof cpurpose
This cis cthe cbest canswer
In clean cthinking, ca cprocess cstep cis cdefined cas c"value cadded" cif cthe
A. ccustomer crecognizes cthe cvalue.
B. ccustomer ccorrects ca cmistake cto cadd cvalue.
C. cprocess cowner crecognizes cthe cvalue.
D. cprocess cowner cchanges cthe cvalue cof cthe cproduct. c- ccorrect canswers✔✔A. ccustomer
crecognizes cthe cvalue.
Customer cvalue cis cthe ckey cconcept cof clean cthinking cand cimprovement cefforts.
One caspect cof ca cquality cprocess cthat cintegrates cwith crisk cmanagement cis cthe creview
cand cevaluation cof
A. cadverse cdrug cevents.
B. cencounter cdata.
C. ccase-mix canalysis creports.
D. caccreditation csurvey creports. c- ccorrect canswers✔✔A. cadverse cdrug cevents.
Risk cmanagement chas ca crole crelated cto cincident creporting.
Which cof cthe cfollowing caction cplans cis cthe cfirst cstep cin ccorrecting cinappropriate cblood
cusage cin can cemergency cdepartment?
A. cin-service con cordering cblood cusage cfor cthe cphysicians
B. celimination cof cwasted cblood
C. cimprovements cin cdocumentation
D. cdevelopment cof ca cnew cprocurement cprocedure c- ccorrect canswers✔✔A. cin-service
con cordering cblood cusage cfor cthe cphysicians
Educating cthe cphysicians con cthe ccritical cuse cof cblood cproducts cwill cassist cto cbetter
cutilize cblood csupply.
A cphysician cwho chas ca chigh cinpatient cmortality crate ccompared cto cothers cin ca cfacility
cshould cfirst cbe
A. ccounseled cby cthe cdepartment cchairperson.
B. creviewed cby cthe ccredentialing ccommittee.
C. csuspended cin cthe cinterest cof cpatient csafety.
D. cevaluated cvia ca cmore cin-depth creview cof ccases. c- ccorrect canswers✔✔D. cevaluated
cvia ca cmore cin-depth creview cof ccases
Required cto cmake ca cdetermination cbased con cquantity cof ccases cand cquality
The cprimary cpurpose cof can corganization's cquality cimprovement c(QI) cstrategic cplan cis cto
A. cdetermine caccountability cfor coutcomes.
B. cassess cimprovement copportunities.
C. cdefine cthe cfuture cdirection cfor cquality.
CORRECT ANSWERS
When cconsidering cthe cuse cof can cexternal csubject cmatter cexpert c(SME), cwhich cof cthe
cfollowing cis cmost ccritical?
A. cleadership's cpersonal cpreference
B. cgeographic clocation cof cthe cSME
C. ccost cof cthe cSME's cservices
D. creferences cof cthe cSME c- ccorrect canswers✔✔D. creferences cof cthe cSME
The cpositive cclinical creputation cprovides ccredibility csupport cto cthe cproject.
To cavoid cmisinterpreting cvariances, cwhich cof cthe cfollowing cstatistical ctools cshould cbe
cused?
A. ccontrol cchart
B. cfishbone cdiagram
C. cforce cfield canalysis
D. cPareto cchart canalysis c- ccorrect canswers✔✔A. ccontrol cchart
Control ccharts cexhibit cpoints cbetween ccontrol climits, ctherefore cdisplaying cthe cvariation.
An coperating croom ccirculating cnurse creported cthat cthe cinstrument ccount cindicated ca
cmissing cclamp. cX-ray cfindings cwere cnegative, cand cthe cpatient cshowed cno cadverse
ceffects. cThis coccurrence cis can cexample cof
which cof cthe cfollowing?
A. cclaims cmanagement
B. cmalpractice
C. cclinical cincompetency
D. cpotentially ccompensable cevent c- ccorrect canswers✔✔D. cpotentially ccompensable
cevent
Although cthe cclamp cwas cnot cfound, cthis chas cpotential cto cbecome ca ccompensable cevent.
cA cpotentially
compensable cevent cis can cevent cfor cwhich cthere cis crisk cof cfuture cclaim cor csettlement.
Training cis cbeing cdetermined cbased con ctreatment crecord creview cresults. cThe cfollowing
cweighted cresults care cavailable: cBased con cthese cresults, cwhich cof cthe cfollowing careas
cshould ctake cpriority cfor ctraining? c(Image cmissing)
A. cassessment
B. cexternal ccommunication
C. ccare cplan
D. cprogress cnotes c- ccorrect canswers✔✔C. ccare cplan
When cranked cby cweight cand cnon-compliance c(weight*(100-%compliance)), ccare cplan
results cin cthe chighest cweighted crank.
A chealthcare centity cinitiating cre-structuring cmust cconsider cthe cimpact con cstaff cto censure
cthe cgreatest copportunity cfor csuccess cby
,A. cdefining cthe cconcepts cof cre-structuring cto cthe cstaff cand cthe ccommunity.
B. cplanning ccarefully, ccommunicating copenly, cand cleading ceffectively.
C. cdeveloping cpolicies cto cassist cin cthe cchange cprocess cso cthat cfear cwill cbe cminimized.
D. cselecting ca cconsultant, cconducting ca cneeds cassessment, cand canalyzing cresults. c-
ccorrect canswers✔✔B. cplanning ccarefully, ccommunicating copenly, cand cleading
ceffectively
Best canswer, cthese cactions cpromote ctransparency cand ctrust cthrough ccommunication
cand cleadership.
During cquality cmanagement cdata canalysis cactivities, cPareto ccharts care cmost
cappropriately cused cfor
A. cdisplaying cparts cof ca cwhole.
B. cdisplaying ctrends cover ctime.
C. cdetermining ccause cand ceffect crelationships.
D. cdetermining cpriorities camong ccontributing cfactors. c- ccorrect canswers✔✔D.
cdetermining cpriorities camong ccontributing cfactors.
Pareto ccharts cmost cappropriately cassist cto cdetermine cpriority cusing crepresented cvalues.
A cclinical cpathway con cthe cmanagement cof chip cfractures chas cbeen cdeveloped cby ca cmulti-
disciplinary cteam cand cimplemented cin ca clarge cteaching chospital. cAfter cmonitoring cfor c6
cmonths, cthe clength cof cstay ccontinues cto cexceed cthe cguidelines. cWhich cof cthe cfollowing
cshould cbe cthe cnext cstep?
A. cEvaluate ccompliance cwith cthe cpathway.
B. cCorrelate cthe cpathway cwith cstaffing clevels.
C. cRe-educate cthe cstaff con cthe cpurpose cof cthe cpathway.
D. cContinue cto cmonitor, cand ccollect cadditional cdata. c- ccorrect canswers✔✔A. cEvaluate
ccompliance cwith cthe cpathway.
Evaluation cof ccompliance cwith cthe cproven c(pathway) cshould cbe cconducted cfirst cto csee cif
cthat cmay cbe
influencing cthe clack cof cchange cin cthe coutcome.
A cnew cquality cdirector chas creviewed cthe cinformation crelated cto cthe cQuality cCouncil
cminutes, cand cnotes cthe cfollowing: c- cThe ccouncil cmeets cquarterly. cMeetings clast
capproximately c2 chours. c- cThe ccouncil croster
includes call cclinical cdepartment cmanagers cand cthe cquality cdirector. cAttendance cranges
cfrom c45-60%. c- cThe cprimary crole cof cthe ccouncil cis cto creceive cdepartment cquality
creports, cwhich care cthen cforwarded cto cthe corganization's cgoverning cbody. cBased con cthe
cinformation cabove, cwhich cof cthe cfollowing cactions cis cmost cappropriate?
A. cRequire cdepartments cto cforward creports cfor creview cprior cto cthe cmeetings.
B. cRedefine cthe ccouncil's crole cto ccoordinate cand cprioritize cquality cactivities.
C. cSwitch cto ca cmonthly cmeeting cwith ca cnew cagenda cformat.
D. cEliminate cthe ccouncil cand cdirectly creport cquality cdata cto cthe cgoverning cbody. c- ccorrect
canswers✔✔B. cRedefine cthe ccouncil's crole cto ccoordinate cand cprioritize cquality cactivities.
This cis cthe cbest canswer cavailable.
,An cannual cevaluation cof ca claboratory's cquality cprogram cidentified cno copportunities cfor
cimprovement. cWhich cof cthe cfollowing celements cof cthe cprogram cshould cbe creviewed?
A. cperformance cindicators
B. cformat cof cdata cdisplay
C. ccommittee cmeeting cattendance
D. cfrequency cof cdata ccollection c- ccorrect canswers✔✔A. cperformance cindicators
Performance cindicators cneed cto cbe creviewed cfor cneed cfor crevision.
The cfollowing ctable cshows cthe cpercentage cof chospital-acquired cpressure culcers: cWhich
cof cthe cfollowing cshould cthe chealthcare cquality cprofessional cdo cnext?
A. cImplement ca cnew cpressure culcer cprotocol.
B. cRe-educate cstaff.
C. cContinue cto ctrack cand ctrend cthe cdata.
D. cConduct ca cfocused canalysis cof cpressure culcer ccases. c- ccorrect canswers✔✔D.
cConduct ca cfocused canalysis cof cpressure culcer ccases.
Advanced-stage, chospital-acquired cpressure culcers care cconsidered cnever-events.
cBecause cthis cis ca
significant cpatient csafety cissue, cit cis cimportant cto cnot cdelay canalysis cso cthat ctrends cand
copportunities cfor
improvement ccan cbe cdetermined.
Medication creconciliation cis ca cprocess cintended cto
A. cidentify cand cresolve cdiscrepancies.
B. cinvestigate cformulary cdiscrepancies.
C. cincrease cuse cof celectronic cmedication cadministration.
D. cimprove cefficiency cof cmedication cadministration. c- ccorrect canswers✔✔A. cidentify
cand cresolve cdiscrepancies.
Correct; cthe cdefinition cof cmedication creconciliation cis ca cprocess cof cidentifying cthe cmost
caccurate clist cof
all cmedications cby ccomparing cthe cmedical crecord cto can cexternal clist cof cmedications.
One cdifference cbetween ccontinuous cquality cimprovement cand ctraditional cquality
cassurance cis cthat cquality cimprovement calways
A. crequires cthe capplication cof cstatistical cprocess ccontrol.
B. cexcludes cmonitoring cand cevaluation cof ccare cprovided.
C. cfocuses con csystems cor cprocesses.
D. caddresses cpotential cproblems c- ccorrect canswers✔✔C. cfocuses con csystems cor
cprocesses
Quality cimprovement cis cfocused con csystems, cprocesses, cand cgroups cto cimprove.
cQuality cassurance cis
focused con cmonitoring cproblem careas cor cindividuals. cStatistical cprocess ccontrol cmay cbe
cemployed ca ctool cto
facilitate cquality cimprovement, cbut cis cnot ca crequired ccomponent cof cquality cimprovement.
According cto ccontinuous cquality cimprovement cprinciples, cwhich cof cthe cfollowing
cconcepts cis cmost cimportant?
, A. cfinancial cimpact
B. cconstancy cof cpurpose
C. cresistance cto cchange
D. cperformance cof cindividual c- ccorrect canswers✔✔B. cconstancy cof cpurpose
This cis cthe cbest canswer
In clean cthinking, ca cprocess cstep cis cdefined cas c"value cadded" cif cthe
A. ccustomer crecognizes cthe cvalue.
B. ccustomer ccorrects ca cmistake cto cadd cvalue.
C. cprocess cowner crecognizes cthe cvalue.
D. cprocess cowner cchanges cthe cvalue cof cthe cproduct. c- ccorrect canswers✔✔A. ccustomer
crecognizes cthe cvalue.
Customer cvalue cis cthe ckey cconcept cof clean cthinking cand cimprovement cefforts.
One caspect cof ca cquality cprocess cthat cintegrates cwith crisk cmanagement cis cthe creview
cand cevaluation cof
A. cadverse cdrug cevents.
B. cencounter cdata.
C. ccase-mix canalysis creports.
D. caccreditation csurvey creports. c- ccorrect canswers✔✔A. cadverse cdrug cevents.
Risk cmanagement chas ca crole crelated cto cincident creporting.
Which cof cthe cfollowing caction cplans cis cthe cfirst cstep cin ccorrecting cinappropriate cblood
cusage cin can cemergency cdepartment?
A. cin-service con cordering cblood cusage cfor cthe cphysicians
B. celimination cof cwasted cblood
C. cimprovements cin cdocumentation
D. cdevelopment cof ca cnew cprocurement cprocedure c- ccorrect canswers✔✔A. cin-service
con cordering cblood cusage cfor cthe cphysicians
Educating cthe cphysicians con cthe ccritical cuse cof cblood cproducts cwill cassist cto cbetter
cutilize cblood csupply.
A cphysician cwho chas ca chigh cinpatient cmortality crate ccompared cto cothers cin ca cfacility
cshould cfirst cbe
A. ccounseled cby cthe cdepartment cchairperson.
B. creviewed cby cthe ccredentialing ccommittee.
C. csuspended cin cthe cinterest cof cpatient csafety.
D. cevaluated cvia ca cmore cin-depth creview cof ccases. c- ccorrect canswers✔✔D. cevaluated
cvia ca cmore cin-depth creview cof ccases
Required cto cmake ca cdetermination cbased con cquantity cof ccases cand cquality
The cprimary cpurpose cof can corganization's cquality cimprovement c(QI) cstrategic cplan cis cto
A. cdetermine caccountability cfor coutcomes.
B. cassess cimprovement copportunities.
C. cdefine cthe cfuture cdirection cfor cquality.
