GCU MGT-420 Final Exam Questions and Correct Answers

GCU MGT-420 Final Exam Questions and Correct Answers The communication Process - Correct Answer the steps between a source and a receiver that result in the transfer and understanding of meaning Communication Channels - Correct Answer The various ways in which a message can be sent, ranging from one-on-one in-person meetings to Internet message boards. ex: face-to-face, text, email, phone call, etc. Barriers to communication - Correct Answer factors that distort, disrupt, or even halt successful communication The "Grapevine" - Correct Answer informal interpersonal channel of information not officially sanctioned by the organization, a chain of communication; gossip sequence Relational Violation - Correct Answer a violation of the "boundary" of acceptable behavior in a relationship Relational Repair - Correct Answer involves actions to return the relationship to a positive state Nonverbal Communication - Correct Answer communication using body movements, gestures, and facial expressions rather than words Avoidance in Communication - Correct Answer Ignoring or not mentioning unpleasant topics because of fear Attribution Bias - Correct Answer the tendency to attribute one's own negative behavior to external causes and one's positive actions to internal states Supportive Communication Principles - Correct Answer set of tools focused on joint problem solving; focus on problem and not the person, be specific, not global and objective not judgmental, own rather than disown the communication, be congruent- match words with body language.