+f
lOMoAR cPSD|
+f 11700591
TEST BANK For
+f +f + f
Human Resources Management in Canada 15th
+f +f +f +f +f +f
Canadian Edition by Gary Dessler
+f +f +f +f
Chapters 1 - 17
+f +f +f +f
, +f
lOMoAR cPSD|
+f 11700591
, +f
lOMoAR cPSD|
+f 11700591
Answers are at the end of each Chapter
+f +f +f +f +f +f +f
Chapter 1 +f
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
+f +f +f +f +f +f +f +f +f +f +f +f +f
1) Human resources management refers to: +f +f +f +f
A) the management of people in organizations.
+f +f +f +f +f
B) concepts and techniques for organizing work activities. +f +f +f +f +f +f
C) all managerial activities.+f +f
D) concepts and techniques used in leading people at work. +f +f +f +f +f +f +f +f
E) management techniques for controlling people at work. +f +f +f +f +f +f
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
+f +f +f +f +f +f +f +f +f +f +f +f +f
A) physical capital. +f
B) management's philosophy. +f
C) human capital. +f
D) production capital. +f
E) cultural diversity. +f
3) Human resources practices that support strategy include:
+f +f +f +f +f +f
A) performance management. +f
B) production scheduling. +f
C) policies and procedures. +f +f
D) staffing practices. +f
E) rewards practices. +f
4) A company utilizes a system to measure the impact of Human Resources which balances measures relatin
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
g to financial results, customers, internal business processes and human capital management. This system is kno
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
ws as the:
+f +f
A) HRIS.
B) balanced strategy. +f
C) Human Capital Index. +f +f
D) balanced scorecard. +f
E) none of the above. +f +f +f
5) You have been tasked with building employee engagement at the firm you work for. Strategic huma
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
n resources initiatives you would consider implementing include:
+f +f +f +f +f +f +f
A) employee recognition programs and management development programs.
+f +f +f +f +f +f
B) diversity programs. +f
C) employee recognition programs. +f +f
D) employee relations activity. +f +f
E) job design indicators. +f +f
6) HR department staff members are traditionally involved in key operational responsibilities. Which of th
+f +f +f +f +f +f +f +f +f +f +f +f +f
e following is an operational responsibility?
+f +f +f +f +f
A) setting goals and objectives +f +f +f
B) collecting metrics +f
C) analyzing metrics +f
D) interpreting human right laws +f +f +f
E) interpreting health and safety legislation +f +f +f +f
, +f
lOMoAR cPSD|
+f 11700591
7) Being completely familiar with employment legislation, HR policies and procedures, collective agreem
+f +f +f +f +f +f +f +f +f +f +f
ents, and the outcome of recent arbitration hearings and court decisions is most closely related with which of the
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
following HR activities?
+f +f +f
A) serving as a consultant +f +f +f
B) formulating policies and procedures +f +f +f
C) offering advice +f
D) providing services +f
E) serving as a change agent +f +f +f +f
8) The practice of contracting with outside vendors to handle specified functions on a permanent basis i
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
s known as
+f +f
A) hiring temporary employees. +f +f
B) payroll and benefits administration. +f +f +f
C) contract administration. +f
D) outsourcing.
E) labour-management relations. +f
9) The company's plan for how it will balance its internal strengths and weaknesses with externa
+f +f +f +f +f +f +f +f +f +f +f +f +f +f
l opportunities and threats in order to maintain competitive advantage is known as
+f +f +f +f +f +f +f +f +f +f +f +f
A) HR strategy. +f
B) strategy.
C) environmental scanning. +f
D) policies and procedures. +f +f
E) none of the above. +f +f +f
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify co
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
mpetitor compensation and incentive plans, information about pending legislative changes and availability of t
+f +f +f +f +f +f +f +f +f +f +f +f +f
alent in the labour market for the upcoming strategic planning meeting. Rita was conducting:
+f +f +f +f +f +f +f +f +f +f +f +f +f
A) environmental scanning. +f
B) an employee engagement survey.
+f +f +f
C) an external market survey. +f +f +f
D) an envrionmental study. +f +f
E) an external opportunities/threats study.
+f +f +f
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company'
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
s sales force due to an economic downturn. He was also involved in arranging for outplacement services and e
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
mployee retention programs as well as restructuring of the business following the downsizing. This is an example
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +
of HR's role in:
f +f +f +f
A) formulating strategy. +f
B) operational activities. +f
C) environmental scanning. +f
D) environmental scanning and executing strategy. +f +f +f +f
E) executing strategy. +f
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are know
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
n as:+f
A) organizational climate. +f
B) the strategic plan.
+f +f
C) the mission statement.
+f +f
D) organizational culture. +f
E) the pervading atmosphere.
+f +f
lOMoAR cPSD|
+f 11700591
TEST BANK For
+f +f + f
Human Resources Management in Canada 15th
+f +f +f +f +f +f
Canadian Edition by Gary Dessler
+f +f +f +f
Chapters 1 - 17
+f +f +f +f
, +f
lOMoAR cPSD|
+f 11700591
, +f
lOMoAR cPSD|
+f 11700591
Answers are at the end of each Chapter
+f +f +f +f +f +f +f
Chapter 1 +f
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
+f +f +f +f +f +f +f +f +f +f +f +f +f
1) Human resources management refers to: +f +f +f +f
A) the management of people in organizations.
+f +f +f +f +f
B) concepts and techniques for organizing work activities. +f +f +f +f +f +f
C) all managerial activities.+f +f
D) concepts and techniques used in leading people at work. +f +f +f +f +f +f +f +f
E) management techniques for controlling people at work. +f +f +f +f +f +f
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
+f +f +f +f +f +f +f +f +f +f +f +f +f
A) physical capital. +f
B) management's philosophy. +f
C) human capital. +f
D) production capital. +f
E) cultural diversity. +f
3) Human resources practices that support strategy include:
+f +f +f +f +f +f
A) performance management. +f
B) production scheduling. +f
C) policies and procedures. +f +f
D) staffing practices. +f
E) rewards practices. +f
4) A company utilizes a system to measure the impact of Human Resources which balances measures relatin
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
g to financial results, customers, internal business processes and human capital management. This system is kno
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
ws as the:
+f +f
A) HRIS.
B) balanced strategy. +f
C) Human Capital Index. +f +f
D) balanced scorecard. +f
E) none of the above. +f +f +f
5) You have been tasked with building employee engagement at the firm you work for. Strategic huma
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
n resources initiatives you would consider implementing include:
+f +f +f +f +f +f +f
A) employee recognition programs and management development programs.
+f +f +f +f +f +f
B) diversity programs. +f
C) employee recognition programs. +f +f
D) employee relations activity. +f +f
E) job design indicators. +f +f
6) HR department staff members are traditionally involved in key operational responsibilities. Which of th
+f +f +f +f +f +f +f +f +f +f +f +f +f
e following is an operational responsibility?
+f +f +f +f +f
A) setting goals and objectives +f +f +f
B) collecting metrics +f
C) analyzing metrics +f
D) interpreting human right laws +f +f +f
E) interpreting health and safety legislation +f +f +f +f
, +f
lOMoAR cPSD|
+f 11700591
7) Being completely familiar with employment legislation, HR policies and procedures, collective agreem
+f +f +f +f +f +f +f +f +f +f +f
ents, and the outcome of recent arbitration hearings and court decisions is most closely related with which of the
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
following HR activities?
+f +f +f
A) serving as a consultant +f +f +f
B) formulating policies and procedures +f +f +f
C) offering advice +f
D) providing services +f
E) serving as a change agent +f +f +f +f
8) The practice of contracting with outside vendors to handle specified functions on a permanent basis i
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
s known as
+f +f
A) hiring temporary employees. +f +f
B) payroll and benefits administration. +f +f +f
C) contract administration. +f
D) outsourcing.
E) labour-management relations. +f
9) The company's plan for how it will balance its internal strengths and weaknesses with externa
+f +f +f +f +f +f +f +f +f +f +f +f +f +f
l opportunities and threats in order to maintain competitive advantage is known as
+f +f +f +f +f +f +f +f +f +f +f +f
A) HR strategy. +f
B) strategy.
C) environmental scanning. +f
D) policies and procedures. +f +f
E) none of the above. +f +f +f
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify co
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
mpetitor compensation and incentive plans, information about pending legislative changes and availability of t
+f +f +f +f +f +f +f +f +f +f +f +f +f
alent in the labour market for the upcoming strategic planning meeting. Rita was conducting:
+f +f +f +f +f +f +f +f +f +f +f +f +f
A) environmental scanning. +f
B) an employee engagement survey.
+f +f +f
C) an external market survey. +f +f +f
D) an envrionmental study. +f +f
E) an external opportunities/threats study.
+f +f +f
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company'
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
s sales force due to an economic downturn. He was also involved in arranging for outplacement services and e
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
mployee retention programs as well as restructuring of the business following the downsizing. This is an example
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +
of HR's role in:
f +f +f +f
A) formulating strategy. +f
B) operational activities. +f
C) environmental scanning. +f
D) environmental scanning and executing strategy. +f +f +f +f
E) executing strategy. +f
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are know
+f +f +f +f +f +f +f +f +f +f +f +f +f +f +f +f
n as:+f
A) organizational climate. +f
B) the strategic plan.
+f +f
C) the mission statement.
+f +f
D) organizational culture. +f
E) the pervading atmosphere.
+f +f
