NURS 3720 EXAM 2026 ACTUAL SCRIPT
PROVIDING ACCURATE ANSWERS
GRADED A+
◉Four key steps of phase 2. Answer: 1) Set specific goals and adhere
to deadline
2) Promote goal commitment
3) Support achievement of goals
4) Monitor performance
◉SMART objectives. Answer: S: Specific
M: Measurable
A: Agreed on
R: Realistic
T: time bound
◉Phase 3 of strategic planning. Answer: Identification of
opportunities, challenges, and threats
◉Opportunities vs challenges/threats in phase 3. Answer:
Opportunities: existing situations
,Challenges: external barriers or conditions that may have a negative
impact
◉Phase 4 of strategic planning. Answer: Developing a strategic plan
◉Whats included in stage 4's innovative planning?. Answer: -Short
and long term goals
-Translating objectives to goals using the SMART criteria
-Measuring performance
-Cascading strategies into operations at all organizational levels
◉Phase 5 of strategic planning. Answer: Implementation
◉Whats included in phase 5 of strategic planning?. Answer: -Open
communication with all staff
-Formulation of revised policies and procedures
-Formulation of area and individual objectives
◉Phase 6 of strategic planning. Answer: Evaluation
◉Whats included in phase 6 of strategic planning. Answer: -Review
of strategic plan to determine whether goals, objectives and actives
are on target
,◉Transformational change. Answer: Bringing stakeholders together
to move towards a vision with an unknown future
◉What are some qualities of a toxic leader?. Answer: -Lack of self
awareness
-Thrive using fear
-Power hungry
-Focus on weakness
-Bullying
◉What are some considerations when we want to use a change
model?. Answer: -Staffing shortages
-Health care budget
-Increased demand
-Increased complexity of populations
-Unpredictability and instability
◉Lewins change theory. Answer: For change to occur, force of
facilitators must exceed force of barriers
◉What are the three stages of lewins change theory?. Answer: Stage
one: unfreezing (awareness of problem, mental readiness)
, Stage two: experiencing the change (incorporating new processes)
Stage three: Refreezing (accepting and adopting new behaviours)
◉Havelocks model of change (bdacgs). Answer: 6 stages
1) building a relationship
2) diagnosing the problem
3) acquiring relevant sources
4) choosing the solution
5) gaining acceptance
6) stabilizing the innovation and generating self renewal
◉Lippitt, Watson, and Westley Change model. Answer: The change
agent assess the change and resistant forces at the beginning and as
the process advances
Pt will become aware of the need for change, relationship will grow
between pt and change agent, change problem identified, change
goals set and options explored, plan is implemented, change is
accepted
◉Kotter's strategy for complex change. Answer: Kotter establishes a
sense of urgency for change, creates a compelling reason for change,
forms a powerful coalition of leaders, creates and communicates the
vision, empowers others, celebrates accomplishments, and
incorporates the change into the organizational culture
PROVIDING ACCURATE ANSWERS
GRADED A+
◉Four key steps of phase 2. Answer: 1) Set specific goals and adhere
to deadline
2) Promote goal commitment
3) Support achievement of goals
4) Monitor performance
◉SMART objectives. Answer: S: Specific
M: Measurable
A: Agreed on
R: Realistic
T: time bound
◉Phase 3 of strategic planning. Answer: Identification of
opportunities, challenges, and threats
◉Opportunities vs challenges/threats in phase 3. Answer:
Opportunities: existing situations
,Challenges: external barriers or conditions that may have a negative
impact
◉Phase 4 of strategic planning. Answer: Developing a strategic plan
◉Whats included in stage 4's innovative planning?. Answer: -Short
and long term goals
-Translating objectives to goals using the SMART criteria
-Measuring performance
-Cascading strategies into operations at all organizational levels
◉Phase 5 of strategic planning. Answer: Implementation
◉Whats included in phase 5 of strategic planning?. Answer: -Open
communication with all staff
-Formulation of revised policies and procedures
-Formulation of area and individual objectives
◉Phase 6 of strategic planning. Answer: Evaluation
◉Whats included in phase 6 of strategic planning. Answer: -Review
of strategic plan to determine whether goals, objectives and actives
are on target
,◉Transformational change. Answer: Bringing stakeholders together
to move towards a vision with an unknown future
◉What are some qualities of a toxic leader?. Answer: -Lack of self
awareness
-Thrive using fear
-Power hungry
-Focus on weakness
-Bullying
◉What are some considerations when we want to use a change
model?. Answer: -Staffing shortages
-Health care budget
-Increased demand
-Increased complexity of populations
-Unpredictability and instability
◉Lewins change theory. Answer: For change to occur, force of
facilitators must exceed force of barriers
◉What are the three stages of lewins change theory?. Answer: Stage
one: unfreezing (awareness of problem, mental readiness)
, Stage two: experiencing the change (incorporating new processes)
Stage three: Refreezing (accepting and adopting new behaviours)
◉Havelocks model of change (bdacgs). Answer: 6 stages
1) building a relationship
2) diagnosing the problem
3) acquiring relevant sources
4) choosing the solution
5) gaining acceptance
6) stabilizing the innovation and generating self renewal
◉Lippitt, Watson, and Westley Change model. Answer: The change
agent assess the change and resistant forces at the beginning and as
the process advances
Pt will become aware of the need for change, relationship will grow
between pt and change agent, change problem identified, change
goals set and options explored, plan is implemented, change is
accepted
◉Kotter's strategy for complex change. Answer: Kotter establishes a
sense of urgency for change, creates a compelling reason for change,
forms a powerful coalition of leaders, creates and communicates the
vision, empowers others, celebrates accomplishments, and
incorporates the change into the organizational culture
