QUESTION DIGEST WITH CORRECT
SOLUTIONS
◉Definition of a group. Answer: A collection of people who
recognize they are supposed to be together and have social ties
◉Definition of a team. Answer: Collection of people who are in
certain relationships with eachother to closely cooperate and
achieve a set goal
◉What traits do highly effective teams have?. Answer: -Have trust
-Debate positively
-Are mission oriented
-Are result focused
-Work with and maintain a culture of leadership
◉Creating synergy in a team. Answer: A team works together to
produce extraordinary results that could not have been achieved by
one individual person
, Efforts of the team as a whole are greater than individual
contributions
◉How do we create synergy in a team?. Answer: -Team has a clear
focus
-Team is flexible
-Active listening
-Telling the truth
-Committed to the resolution
◉STLC model for positive communication during conflict. Answer: S:
Stop
T: Think
L: Listen
C: Communicate
◉communication barriers. Answer: -Personality differences
-Inadequate knowledge
-Distractions
-Poor planning
-Differences in perceptions