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, One of the most important outcomes of the orientation Trust
phase of the nurse-patient relationship is the development
of mutual....?
What important information should the nurse share with Name, credentials, and extent of responsibility.
the patient during the orientation phase?
How can a nurse help a patient be successful during the Summarize the gains and patient has made.
termination phase?
What is the difference between communication Congruence- the verbal and non-verbal communication matches each other.
congruence and incongruence? Incongruence- the verbal and non-verbal communication doesn't match each other.
How can a nurse illustrate non-judgmental acceptance of a acceptance for who they are and personal beliefs, habits, expression or lifestyle.
patient? Therapeutic use of self begins with the ability to convey acceptance to patients.
What are attending skills? Active listening and paying attention, reception, perception. SOLAR.
What has research shown about the effects of touch and Allows the patient to become relaxed and feel more comfortable.
patient care?
What is false reassurance? Reassuring or promising a patient of something that may or may not happen. ("I
promise everything will be okay")
Which type of questions should be avoided to encourage Judgmental, closed-ended questions.
open communication?
What are the goals of SBAR communication? standardized communication with other nurses
What is ethnocentrism? Practice of judging another culture by the standards of one's own culture
What is spiritual nursing care? View spirituality as one aspect of the whole human person and to assess patients
for spiritual distress.
what is spiritual distress? impaired ability to experience and integrate meaning and purpose in life through
connectedness with self, others, art, music, literature, nature, and/or a power
greater than oneself.
What is anxiety? Ill-defined, diffuse feeling of apprehension and uncertainty.
What factors create barriers to patient learning? high anxiety, sensory deficits, pain, fatigue, hunger/thirst, SOB, cultural
expectations, language barriers, differing health values, low literacy, lack of
motivation, environmental factors.