THE BMZ ACADEMY
THE BMZ ACADEMY
053 8213
BMZ ACADEMY 061 262 1185/068 053 8213Page 1 of 17
, THE BMZ ACADEMY
Table of Contents
QUESTION 1 Performance Appraisal for Growth and Efficiency at Makhanya
Community Health Centre .......................................................................................... 4
1.1 Objectives of Performance Appraisal at MCHC ................................................... 4
Evaluative Objective ............................................................................................... 4
Developmental Objective ........................................................................................ 5
1.2 Performance Measurement Approach Used to Evaluate Sister Lerato ................ 6
Behaviour Approach to Performance Measurement ............................................... 6
Appropriateness of the Behaviour Approach .......................................................... 6
1.3 Team Types at MCHC and the Role of Peer Reviews ......................................... 7
Type of Teams at MCHC ........................................................................................ 7
Peer Reviews in Team Performance Evaluation .................................................... 7
QUESTION 2 Performance Management and Underperformance at Rotlhe
Community Store ....................................................................................................... 9
2.1 The Role of Planning and Controlling in the Performance Management Process 9
Planning in the Performance Management Process ............................................... 9
Controlling in the Performance Management Process.......................................... 10
2.2 Substantive Fairness in the Performance Management Process ....................... 10
2.3 Factors Contributing to Mmarona’s Poor Performance ...................................... 11
Job Dissatisfaction and Underutilisation of Skills .................................................. 11
Workplace Bullying and Interpersonal Conflict ..................................................... 11
Lack of Training on New Work Systems ............................................................... 12
Workplace Stress and Emotional Strain ............................................................... 12
2.4 Analysis of Mmarona’s Performance Using the Three Determinants of
Performance............................................................................................................. 12
Declarative Knowledge ......................................................................................... 13
Procedural Knowledge.......................................................................................... 13
BMZ ACADEMY 061 262 1185/068 053 8213Page 2 of 17
, THE BMZ ACADEMY
Motivation ............................................................................................................. 13
Evaluation of the Manager’s Intervention .............................................................. 13
Reference List .......................................................................................................... 15
BMZ ACADEMY 061 262 1185/068 053 8213Page 3 of 17
THE BMZ ACADEMY
053 8213
BMZ ACADEMY 061 262 1185/068 053 8213Page 1 of 17
, THE BMZ ACADEMY
Table of Contents
QUESTION 1 Performance Appraisal for Growth and Efficiency at Makhanya
Community Health Centre .......................................................................................... 4
1.1 Objectives of Performance Appraisal at MCHC ................................................... 4
Evaluative Objective ............................................................................................... 4
Developmental Objective ........................................................................................ 5
1.2 Performance Measurement Approach Used to Evaluate Sister Lerato ................ 6
Behaviour Approach to Performance Measurement ............................................... 6
Appropriateness of the Behaviour Approach .......................................................... 6
1.3 Team Types at MCHC and the Role of Peer Reviews ......................................... 7
Type of Teams at MCHC ........................................................................................ 7
Peer Reviews in Team Performance Evaluation .................................................... 7
QUESTION 2 Performance Management and Underperformance at Rotlhe
Community Store ....................................................................................................... 9
2.1 The Role of Planning and Controlling in the Performance Management Process 9
Planning in the Performance Management Process ............................................... 9
Controlling in the Performance Management Process.......................................... 10
2.2 Substantive Fairness in the Performance Management Process ....................... 10
2.3 Factors Contributing to Mmarona’s Poor Performance ...................................... 11
Job Dissatisfaction and Underutilisation of Skills .................................................. 11
Workplace Bullying and Interpersonal Conflict ..................................................... 11
Lack of Training on New Work Systems ............................................................... 12
Workplace Stress and Emotional Strain ............................................................... 12
2.4 Analysis of Mmarona’s Performance Using the Three Determinants of
Performance............................................................................................................. 12
Declarative Knowledge ......................................................................................... 13
Procedural Knowledge.......................................................................................... 13
BMZ ACADEMY 061 262 1185/068 053 8213Page 2 of 17
, THE BMZ ACADEMY
Motivation ............................................................................................................. 13
Evaluation of the Manager’s Intervention .............................................................. 13
Reference List .......................................................................................................... 15
BMZ ACADEMY 061 262 1185/068 053 8213Page 3 of 17
